@travisdh1 said in Outsourced IT Helpdesk services for IT Providers?:

@JasGot said in Outsourced IT Helpdesk services for IT Providers?:

We have a customer that would like 24/7 helpdesk support. We are not able to provide this. Are there companies how offer helpdesk services as a reseller service?

NTG... @scottalanmiller You'd be the source for this, but sounds like it's something NTG would do.

We do 😉

Hopefully soon-ish there will be workflows for things like ticket closings so that there can be customer defined actions, checks, or whatever when something like that happens.

@quixoticjustin said in Sodium: Tab / Page title:

Good idea, maybe direct links to different sections as well so that they can be opened directly and saved as default pages or whatever. Different people will want to start with different numbers of tabs and at different points.

Cool.. I tried the Scroll wheel click to open in new tab and that didn't work... which is a separate issue,.. but ...

OS Image deployment - I use Clonezilla. Setup a VM with all needed drivers/applications for all devices in fleet, create and answer file, sysprep and go.

remote support - I include the access version of ScreenConnect in all of my images (see instructions on anonymizing the setup pre sysprep.

asset management - I use Excel, but SnipeIT I hear is good.

But of course, the three links you pointed to already say all of this.

Lots of VMs creates a licensing nightmare. Sure with a Datacenter license that would be no big deal, but I don't have that.