I don't disagree with you at all on that front. I'm just so used to over-zealous sales teams that I was a little annoyed when the rep. didn't reply before my trial had expired.
With anything Solarwinds (n-able), I've become used to thrice-daily calls asking if I want to purchase, if there were any questions, and promises that their application does X (even if it doesn't or, at least, not well). Not that I condone this behaviour, but a prompt reply to an inquiry is always nice.
Sorry @magroover, I haven't helped you at all; è colpa mia.