Veeam is a great product, and it has saved my bacon numerous times. It has so many features people just don't realize even exist. And their support has always been stellar. Thanks for sharing.
We had an issue not long ago where one of our SQL databases would throw a backup error in Veeam and bomb the backup job. Support helped me figure out there was some corruption within the database that needed to be resolved first and even gave some guidance on how to go about clearing up the corruption. Without the help from their support we might have been further corrupted and had this cause us so much more heartache down the road.
I'm also new here (referred by ntozier via osTicket forums). I'm the developer for the Reports Plugin (the new and improved reporting module for osTicket 1.10). I just wanted to drop in and say hello as well, I'll likely be lurking around anything osTicket related or anything else that catches my fancy while I'm scrolling through.
Looks like a compelling product but I can't touch it until they have an approach to data handling and so on.
What do you mean by this?
In essence, they have no terms & conditions for their online backup service. This is important.
Zero policy or mention about data security, A US owned company holding EU data is a big deal. Every provider has this, anyone who doesn't, run a mile.
I did email their support to query this, all I got was that the data was hosted on Microsoft Azure and here's a list of technical things we do to protect the data.
No HTTPS on the customer portal, yes customer information should be protected.
It's a real shame because it's a great price point, solid feature-set (Webroot intergration, woo!) but I'm really nervous about trusting it with client data. I specifically asked about US/EU data rules and they didn't really answer the question. Not a good first sign.
For those in the UK or EU, you would be giving a two fingered salute to your data protection laws by using this product as it stands. It is not enough that Azure is the hosting platform, the regulations insist that the provider (In this case Atera) who has control over the rented infrastructure adheres to certain steps and procedures.
I had one of these (older model) Of course only had a one year warranty and at 13 months it starting having a problem where it would not power up. sometimes unplugging the battery would do the trick, but that required using a torq driver to remove the bottom.
I see tihngs like that becoming common place. I think (and am suprised we haven't already seen many) HDMI docks for phones that do what that video does. I know one exists for Note 4. It's like $40 bucks. I may get one.
But essentially, dock your phone to a device that has USB support for keyboard & mouse, and an HDMI connection, and BAM! instant computer.
I've done it a few times with my tablet and a bluetooth keyboard. It's kinda neat, but not quite as useful without a trackball.
The case was decided in their favor as the as a "Top Rated Seller" you apparently aren't suppose to leave bad feedback or open cases with them for much longer periods than normal sellers (they also can removed like 5-10 negative feedback per month to keep their rating for being a top rated seller - they make ebay lots of money). Anyway they will send another one, It will take two weeks to get a replacement shipped to me.
Just had register.com refuse to renew one of our domains so that they could turn it off, then charge us an ADDITIONAL $25 to renew it after it had expired!! These people are crooks. Never, ever do business with them!! They hold expired domains hostage so you have no choice but to pay.
Or, you could let it expire with them and then register it with another site. The chances that someone will come along and snatch it is pretty small.
I've tried that with some low priority ones. Register holds them forever to keep that from being an option.
That's true too, but my own point on that subject was that the sysadmins needed to at least know how to actually do it. There's nothing that beats a tool which will automatically get all the dependencies and everything.
I have been using Apple JV for the past 5 years when they began making more of a push into corporations. At $100/user/year it's not insignificant, but I have found on many occasions scheduling a support call and h/w support to be well worth it.
Another benefit is loaner laptop if you have to leave yours with the Genius.
That's right! I forgot about the loaner benefit. That came in handy for us the other day when I had bring an iMac in for a repair.
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