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    Zoho ManageEngine ServiceDesk Plus is Now Free!

    Scheduled Pinned Locked Moved IT Discussion
    zohomanageengineservice desk plushelpdesksaas
    126 Posts 22 Posters 43.0k Views
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    • ?
      A Former User
      last edited by

      This software I think has tons of functionality, however the GUI is terrible.

      scottalanmillerS 1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller @A Former User
        last edited by

        @Aaron-Studer said:

        This software I think has tons of functionality, however the GUI is terrible.

        Which version are you looking at? The hosted one appears to be a little behind the latest version to self host which is 9.0.

        I've yet to find any helpdesk software with a really good interface. Although getting something really Ajaxian and fast would be nice. But at least it is better than SW. That's the worst interface ever. Confusing, slow and buggy. A developer friend once called it a "survey of widgets" - all rules of interface design broken in an attempt to fit as many different interface elements onto the screen as possible no matter how inappropriate, confusing or dysfunctional they were. And with all the ads, whitespace and other layout problems it doesn't take much to beat that.

        1 Reply Last reply Reply Quote 0
        • ArvindParthibanA
          ArvindParthiban
          last edited by

          Hi,

          As of now the ticketing system ServiceDesk Plus On Premise & SaaS version is completely free for any number of technicians. You can download the license in the link below.
          http://www.manageengine.com/products/service-desk/free-it-help-desk-software.html?banner

          We are making the MSP & customer support versions also free and will be announced by this week.Will keep you guys posted.

          Thanks
          Arvind Parthiban
          Product Marketing Manager - ITSM ManageEngine

          scottalanmillerS 1 Reply Last reply Reply Quote 2
          • scottalanmillerS
            scottalanmiller @ArvindParthiban
            last edited by

            @ArvindParthiban said:

            Hi,

            As of now the ticketing system ServiceDesk Plus On Premise & SaaS version is completely free for any number of technicians. You can download the license in the link below.
            http://www.manageengine.com/products/service-desk/free-it-help-desk-software.html?banner

            We are making the MSP & customer support versions also free and will be announced by this week.Will keep you guys posted.

            Thanks
            Arvind Parthiban
            Product Marketing Manager - ITSM ManageEngine

            That's awesome, thanks! This community will definitely have a lot of people interested in the MSP version. Do you know if the MSP version will be available in a SaaS model as well?

            1 Reply Last reply Reply Quote 0
            • ArvindParthibanA
              ArvindParthiban
              last edited by

              As of now we dont have the MSP version in Saas model,however the on premise version will be announced by this week.

              Arvind Parthiban

              scottalanmillerS 1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller @ArvindParthiban
                last edited by

                @ArvindParthiban said:

                As of now we dont have the MSP version in Saas model,however the on premise version will be announced by this week.

                Arvind Parthiban

                Thanks for the update.

                1 Reply Last reply Reply Quote 0
                • C
                  Carnival Boy
                  last edited by

                  Has anyone experienced this in use in a non-IT environment? It's marketed as a purely IT helpdesk solution. We manufacture heating and ventilation products for domestic use and are in need of a ticketing system to manage the thousands of units we've had installed. I can't see a fundamental difference between a heater (a white box with components, tracked by serial number and location) and a computer, so this may be a good fit for us, and obviously a lot cheaper than most non-IT field service management solutions. Am I crazy or might it fit?

                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller @Carnival Boy
                    last edited by

                    @Carnival-Boy I think that it would fit just fine. Unlike some free products in this category, it is completely customizable and isn't full if pre-defined IT-only items.

                    1 Reply Last reply Reply Quote 0
                    • ArvindParthibanA
                      ArvindParthiban
                      last edited by

                      As promised, we have made our MSP help desk free, you can get the free license in the link below.

                      http://www.manageengine.com/products/service-desk-msp/free-it-help-desk-msp.html?banner

                      For any further queries, feel free to contact me at [email protected]

                      Arvind Parthiban
                      Product Marketing Manager - ITSM, ManageEngine

                      JaredBuschJ 1 Reply Last reply Reply Quote 0
                      • scottalanmillerS
                        scottalanmiller
                        last edited by

                        Awesome, thank you!

                        1 Reply Last reply Reply Quote 0
                        • JaredBuschJ
                          JaredBusch @ArvindParthiban
                          last edited by

                          @ArvindParthiban said:

                          As promised, we have made our MSP help desk free, you can get the free license in the link below.

                          http://www.manageengine.com/products/service-desk-msp/free-it-help-desk-msp.html?banner

                          For any further queries, feel free to contact me at [email protected]

                          Arvind Parthiban
                          Product Marketing Manager - ITSM, ManageEngine

                          I installed it in a VM last Thursday, haven't had a chance to test it out much yet.

                          KatieK 1 Reply Last reply Reply Quote 0
                          • M
                            Marcelo @scottalanmiller
                            last edited by

                            @scottalanmiller Definately nice. wish i had a venue to test it at. will see about firing up my VMs....

                            scottalanmillerS 1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller @Marcelo
                              last edited by

                              @Marcelo said:

                              @scottalanmiller Definately nice. wish i had a venue to test it at. will see about firing up my VMs....

                              They have a SaaS version that is perfect if you are not an MSP.

                              1 Reply Last reply Reply Quote 0
                              • Chamele0nC
                                Chamele0n
                                last edited by

                                Very cool. I will have to pick up a copy.

                                scottalanmillerS 1 Reply Last reply Reply Quote 0
                                • scottalanmillerS
                                  scottalanmiller @Chamele0n
                                  last edited by

                                  @Chamele0n said:

                                  Very cool. I will have to pick up a copy.

                                  We're running it, it is pretty slick. Very hard core, loaded with features so be prepared for some learning curve.

                                  DashrenderD 1 Reply Last reply Reply Quote 0
                                  • DashrenderD
                                    Dashrender @scottalanmiller
                                    last edited by

                                    @scottalanmiller said:

                                    @Chamele0n said:

                                    Very cool. I will have to pick up a copy.

                                    We're running it, it is pretty slick. Very hard core, loaded with features so be prepared for some learning curve.

                                    Which means I don't really have time to play with it at this moment. time to make myself a reminder so I DO look at it in a few months.

                                    1 Reply Last reply Reply Quote 0
                                    • scottalanmillerS
                                      scottalanmiller
                                      last edited by

                                      We've had @katie working on it for us.

                                      DashrenderD 1 Reply Last reply Reply Quote 0
                                      • KatieK
                                        Katie @JaredBusch
                                        last edited by

                                        @JaredBusch It's got a nice interface. I need to play with it more. Please share your thoughts when you get around to working on it.

                                        1 Reply Last reply Reply Quote 0
                                        • DashrenderD
                                          Dashrender @scottalanmiller
                                          last edited by

                                          @scottalanmiller said:

                                          We've had @katie working on it for us.

                                          I didn't realize Katie worked for NTG.

                                          KatieK scottalanmillerS 2 Replies Last reply Reply Quote 0
                                          • KatieK
                                            Katie @Dashrender
                                            last edited by

                                            @Dashrender said:

                                            @scottalanmiller said:

                                            We've had @katie working on it for us.

                                            I didn't realize Katie worked for NTG.

                                            I've worked for NTG since 2008, in a full time capacity as of 1/1/14.

                                            1 Reply Last reply Reply Quote 0
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