CloudatCost and Fibernetics April to May Outage
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@IRJ said:
@Reid-Cooper said:
I have a suspicion that maybe they are not coming back this time.
Are there any repercussions if they do this?
ChargeBacks should be easier? Not much else you can do unless you want to take them to court (not worth it). and with no US presence that can be much harder.
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@thecreativeone91 said:
@IRJ said:
@Reid-Cooper said:
I have a suspicion that maybe they are not coming back this time.
Are there any repercussions if they do this?
ChargeBacks should be easier? Not much else you can do unless you want to take them to court (not worth it). and with no US presence that can be much harder.
I am glad that I never spent a penny. I won a free server in the ML contest. I never trusted the business model of one time purchase for something that needs continual maintenance.
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I've gotten an email from them. They will be online in a few minutes.
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Online here I mean, no word on being online for the datacenter.
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@scottalanmiller said:
I've gotten an email from them. They will be online in a few minutes.
Does it even matter at this point?
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https://members.cloudatcost.com/index.php?fuse=admin&view=Announcements&ann_id=73
This is the official link for the network status.
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@mlnews said:
https://members.cloudatcost.com/index.php?fuse=admin&view=Announcements&ann_id=73
This is the official link for the network status.
Lies...There's no way anyone is believing that.
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They Seriously need to be using Zabbix or something for monitoring their links...
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@dafyre said:
They Seriously need to be using Zabbix or something for monitoring their links...
But then they couldn't always blame outages on someone else.
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Hey everybody,
In the past 24 hours we have experienced multiple fiber splices which have caused a lot of downtime at our data center.
As many of you have mentioned, we are not completely offline and there are servers still online during this outage.
The most recent update I received from Rogers outlines that techs have been dispatched and that the issue has been escalated to management at Rogers.
The crew is currently trying to resolve the issue but Rogers has not provided an ETR.
I will do my best to keep everybody posted on a regular basis.
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@AmanBhogal said:
Hey everybody,
In the past 24 hours we have experienced multiple fiber splices which have caused a lot of downtime at our data center.
As many of you have mentioned, we are not completely offline and there are servers still online during this outage.
The most recent update I received from Rogers outlines that techs have been dispatched and that the issue has been escalated to management at Rogers.
The crew is currently trying to resolve the issue but Rogers has not provided an ETR.
I will do my best to keep everybody posted on a regular basis.
What does Rogers have to do with it? You have redundant connections, why have you chosen not to failover? The issue is with you, not with Rogers. That there is a loss of redundancy, a loss of capacity, that might be Rogers. But the downtime issue is not Rogers and mentioning them is an excuse.
Rogers has nothing to do with the downtime. Why are you DOWN is the question and why is no attempt at resolving it being made?
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@Reid-Cooper said:
@AmanBhogal said:
Hey everybody,
In the past 24 hours we have experienced multiple fiber splices which have caused a lot of downtime at our data center.
As many of you have mentioned, we are not completely offline and there are servers still online during this outage.
The most recent update I received from Rogers outlines that techs have been dispatched and that the issue has been escalated to management at Rogers.
The crew is currently trying to resolve the issue but Rogers has not provided an ETR.
I will do my best to keep everybody posted on a regular basis.
What does Rogers have to do with it? You have redundant connections, why have you chosen not to failover? The issue is with you, not with Rogers. That there is a loss of redundancy, a loss of capacity, that might be Rogers. But the downtime issue is not Rogers and mentioning them is an excuse.
Rogers has nothing to do with the downtime. Why are you DOWN is the question and why is no attempt at resolving it being made?
Exactly. How does a Datacenter not know how to advertise it's routes and subnets over multiple connections? people run more reliable and redundant hosting out of their houses.
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Back up here.
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Up here. going to get some stuff off of it. then never use it again. Still waiting on the paypal disputes.
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Finally back!
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I'm back online as well.
I won't hold this against them... I have seen and been part of (both the cause and on the repair team) network issues like this (although at a much smaller scale). I just signed up about halfway through April for one of the Dev 2 instances, I think.
Stuff does happen, but if they have failover links, then everything should fail over, or they should make it apparent in the feature list on the pricing page that the Dev & Big Dog instances are not part of the failover links if that is the way they want to go.
