one side recorded calls with oreka
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how i can access the directory in the SVN???
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the mention this in their website
Getting the source code
Download the latest source code from sourceforge:
svn checkout svn://svn.code.sf.net/p/oreka/svn/trunk oreka-svn
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what does mean ????
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@IT-ADMIN said:
how i can access the directory in the SVN???
Subversino (SVN) is a change management system. You either download from their host's web interface or you use subversion to pull down a copy.
Honestly, this doesn't sound like software you should be using. If you aren't versed in this stuff, using software that isn't supported and requires you to compile on your own means it would normally be something that you completely ignore. What is making you want to use this software?
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@scottalanmiller said:
What is making you want to use this software?because it is the free software that i found, all other call recording software are very expensive!!!!!
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@IT-ADMIN said:
because it is the free software that i found, all other call recording software are very expensive!!!!!
I've never run into that issue as all of our call recording platforms are free and included in the free phone systems. How are you in a situation where call recording is needed as an extra feature? I've never heard of a phone system lacking this feature.
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yes, but the problem our VOIP server is hosted UCM by our ISP, and they don't offer recording feature,
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@IT-ADMIN said:
yes, but the problem our VOIP server is hosted UCM by our ISP, and they don't offer recording feature,
Can you get good phone service from someone else? Why get UCM from the ISP? General rule is that you never use an ISP for any services.
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unfortunately we dont have another option
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anyway i will contemplate upon what you said because really i need time to figure out how to do that
thank you very much
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@IT-ADMIN said:
unfortunately we dont have another option
How can that be the case? What factors do you feel make this so?
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cuz we dont have a dedicated IT team that can manage this headache of voip, so we decided to delegate this to our ISP, they set up everything for us
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@IT-ADMIN said:
cuz we dont have a dedicated IT team that can manage this headache of voip, so we decided to delegate this to our ISP, they set up everything for us
That's nothing like having a limitation. You just decided to use the ISP, that's all. VoIP does not take an IT team. There are tons of vendors that will do this for you, either on premises or hosted. It is a general practice to never, ever get any service, of any type, except for Internet service from an ISP.
Because of that decision, you are now needing more IT knowledge than it takes to run a PBX. You've not saved any effort.
Why do you feel that VoIP is a headache? It seems to only be a headache because of your ISP. As someone who has run VoIP for over a decade, these kinds of problems didn't exist even back then.
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Scott - other than your own articles who is saying that you never ever get any services from your own ISP? I've seen you come out against getting services from this sect or that sect and while some of them make sense, in general you seem against doing any sort of bundling. It's tantamount to saying that if you are a cable provider you shouldn't get HBO or Showtime or the internet or phone services from them - i.e. you should only get basic cable from them.
For example, Let's assume I use my ISP for internet, hosting my public website, phone service, cable TV, and DNS hosting (public DNS). Why is this so horrible? The best part of this is that it's one point of contact and generally a single bill! Sure I might be able to get less expensive hosting, Free (possibly better) DNS hosting, etc, etc... but unless they prove to be horrible at it (nothing says that hosting these separately will be a grand experience) why not?
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the matter is the core business in our company rely on phone calls, kind of call center, so the management believe that relying on staff to manage something crucial is risky, so they delegate this to our ISP, so that they can feel safe because the guaranty that they offer to ensure a better VOIP service is more than i can offer,
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especially we had a previous bad experience on having a voip server on premise (low bandwidth, VPN between 2 remote location ....) we end up having it hosted on our ISP, (between us i'm happy that they do that, lol)
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i can drink my cup of tea and our ISP take charge of our voip service
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the only matter that i have now is how to record the shit calls, i will tried to move to linux and get thing to work
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@Dashrender said:
Scott - other than your own articles who is saying that you never ever get any services from your own ISP?
That was a standard best practice since always. Never be beholded to a single vendor that owns you. It's a general best practice above IT. It's actually enough that it falls into a common sense arena, rather than a best practice.
If we were talking about email, DNS, web hosting, or anything other than VoIP, it would be obviously completely absurd to let someone who owns the access to your business ALSO control the services that are delivered over that. "Bundling" services is a well known anti-best practice because you lose leverage and safety.
