CloudatCost Connection Slow
-
@thanksajdotcom said:
@Aaron-Studer said:
@thanksajdotcom your going to have to open a ticket to get the RAM added to your VM.
That appears to have already been done automatically.
You saw the RAM appear after rebooting?
-
@scottalanmiller said:
@thanksajdotcom said:
@Aaron-Studer said:
@thanksajdotcom your going to have to open a ticket to get the RAM added to your VM.
That appears to have already been done automatically.
You saw the RAM appear after rebooting?
Nope, not as of yet.
-
Rebooting again now. We'll see if it's been allocated now.
-
Just rebooted again after it's been a couple hours. Still getting this...
root@thanksaj-server-cac:~# grep MemTotal /proc/meminfo MemTotal: 1017732 kB -
Did they come back with an answer on the ticket? There is no expectation of things changing until they do.
-
@scottalanmiller said:
Did they come back with an answer on the ticket? There is no expectation of things changing until they do.
No, it's been 2 hours for a ticket I put in as high priority, as it's performance-related. Still no word.
-
Hey AJ, I sent an email to the tech team to get them to look into this. They should be working on your ticket any minute now.
-
@thanksajdotcom said:
No, it's been 2 hours for a ticket I put in as high priority, as it's performance-related. Still no word.
Normal response time is 48 hours, regardless of priority.
-
@Aaron-Studer said:
@thanksajdotcom said:
No, it's been 2 hours for a ticket I put in as high priority, as it's performance-related. Still no word.
Normal response time is 48 hours, regardless of priority.
That's ridiculous...
-
@AmanBhogal said:
Hey AJ, I sent an email to the tech team to get them to look into this. They should be working on your ticket any minute now.
Thank you!
-
@thanksajdotcom said:
@Aaron-Studer said:
@thanksajdotcom said:
No, it's been 2 hours for a ticket I put in as high priority, as it's performance-related. Still no word.
Normal response time is 48 hours, regardless of priority.
That's ridiculous...
Given what you pay for the service it's not at all.
-
@thecreativeone91 said:
Given what you pay for the service it's not at all.
^^This.
-
@JaredBusch said:
@thecreativeone91 said:
Given what you pay for the service it's not at all.
^^This.
This is a business-level service. 48 hours is not an acceptable response time if the case is put in as high priority. I get the cost is low, but with that kind of support it's hard to take them seriously as a business solution. FWIW
-
@thanksajdotcom said:
@JaredBusch said:
@thecreativeone91 said:
Given what you pay for the service it's not at all.
^^This.
This is a business-level service. 48 hours is not an acceptable response time if the case is put in as high priority. I get the cost is low, but with that kind of support it's hard to take them seriously as a business solution. FWIW
Support cost more than the actual product in most cases. You need to look somewhere else if you are looking for a business-level service.
-
@thecreativeone91 said:
@thanksajdotcom said:
@Aaron-Studer said:
@thanksajdotcom said:
No, it's been 2 hours for a ticket I put in as high priority, as it's performance-related. Still no word.
Normal response time is 48 hours, regardless of priority.
That's ridiculous...
Given what you pay for the service it's not at all.
Seems completely reasonable to me.
-
So they've increased the RAM and they didn't do it to 2GB but rather 4GB!
I'm a very happy man right now!root@thanksaj-server-cac:~# free -m total used free shared buffers cached Mem: 3953 432 3520 53 31 183 -/+ buffers/cache: 217 3735 Swap: 953 0 953 root@thanksaj-server-cac:~# grep MemTotal /proc/meminfo MemTotal: 4047952 kB -
Boom! See, good customer service strikes again
-
How is the speed looking now? Looks like it has not had time to cache your resources yet.
-
Nice! Upgrade++
-
So I tested the site from multiple browsers and made sure to clear the cache on two of them (IE and FF) and just did incognito in Chrome and it's loading in a couple seconds now. MUCH BETTER! Thanks everyone, and especially CloudatCost!
