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    Can't download Windows Updates or visit Microsoft.com

    IT Discussion
    microsoft down comcast
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    • ?
      A Former User
      last edited by

      For the past few day's I can't get to any of microsoft's network. Not Updates, not websites. No Nothing. Anyone else been having issues?

      Ms.PNG

      nadnerBN 1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller
        last edited by

        That could be malware.

        ? 1 Reply Last reply Reply Quote 0
        • ?
          A Former User @scottalanmiller
          last edited by

          @scottalanmiller said:

          That could be malware.

          It does the same from any device on my connection. Phones and all.

          RojoLocoR 1 Reply Last reply Reply Quote 0
          • Minion QueenM
            Minion Queen Banned
            last edited by

            I haven't had any issues today and have been there more than once.

            1 Reply Last reply Reply Quote 1
            • RojoLocoR
              RojoLoco @A Former User
              last edited by

              @thecreativeone91 said:

              @scottalanmiller said:

              That could be malware.

              It does the same from any device on my connection. Phones and all.

              Then your connection has the malwares!

              1 Reply Last reply Reply Quote 1
              • PSX_DefectorP
                PSX_Defector
                last edited by

                Microsoft's website hasn't been pingable for at least 20 years. So your ping is pretty much expected. It's hitting the MSN backbone, it's fine.

                Doesn't look like you are doing double NAT, but that could be it. MS does like to use HTTPS and double NAT can do some fun things there. Remove any third party routers behind Comcast's junk.

                Other than that, try another connection. Grab your phone and make it into a hot spot. If it doesn't work then, you know it's your machine itself. If it works, then something on your local network. I doubt that it's anything to do with Comcast, that big of an issue would hit up lots of news sites.

                1 Reply Last reply Reply Quote 1
                • DashrenderD
                  Dashrender
                  last edited by

                  Double NAT? is everyone here running two routers in series behind their ISP's connection?

                  scottalanmillerS ? 2 Replies Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller @Dashrender
                    last edited by

                    @Dashrender said:

                    Double NAT? is everyone here running two routers in series behind their ISP's connection?

                    Not me.

                    DashrenderD 1 Reply Last reply Reply Quote 0
                    • ?
                      A Former User @Dashrender
                      last edited by

                      @Dashrender said:

                      Double NAT? is everyone here running two routers in series behind their ISP's connection?

                      Not me. Never done that. I hate double nat.

                      PSX_DefectorP 1 Reply Last reply Reply Quote 0
                      • ?
                        A Former User
                        last edited by

                        I guess it must be an issue with either my Sophos UTM (I'm having other issues with it) or Comcast. Likely the Sophos UTM which is sad because I really want to like it and it's got nice features over pfsense. hmm.

                        The site did load fine using my cellular connection (granted very slowly as we don't have 4G around here).

                        1 Reply Last reply Reply Quote 0
                        • nadnerBN
                          nadnerB @A Former User
                          last edited by

                          @thecreativeone91 said:

                          For the past few day's I can't get to any of microsoft's network. Not Updates, not websites. No Nothing. Anyone else been having issues?

                          Ms.PNG

                          That's all the hallmarks of a Conficker infection.
                          Unlikely that you've been infected so long as your patched up and have anti-malware but these nasties evolve. Worth scanning anyway.

                          ? 1 Reply Last reply Reply Quote 0
                          • ?
                            A Former User @nadnerB
                            last edited by

                            @nadnerB said:

                            @thecreativeone91 said:

                            For the past few day's I can't get to any of microsoft's network. Not Updates, not websites. No Nothing. Anyone else been having issues?

                            Ms.PNG

                            That's all the hallmarks of a Conficker infection.
                            Unlikely that you've been infected so long as your patched up and have anti-malware but these nasties evolve. Worth scanning anyway.

                            I don't think may computer would have anyway of getting infected it's all up to date and I don't download anything expect from software vendors sites.

                            1 Reply Last reply Reply Quote 0
                            • PSX_DefectorP
                              PSX_Defector @A Former User
                              last edited by

                              @thecreativeone91 said:

                              @Dashrender said:

                              Double NAT? is everyone here running two routers in series behind their ISP's connection?

                              Not me. Never done that. I hate double nat.

                              Thing is, lots of folks don't know or cannot configure stuff.

                              When I was at the big blue Borg, had lots of folks who would double NAT a device behind a 2wire. Caused all kinds of weird shit when attempting to browse to Yahoo's mail site. Current U-Verse equipment unless properly configured will wind up with a double NAT scenario. Even configured differently will only be pseudo-public. Same thing happens at the big red V on their equipment.

                              Comcast has delivered lots of "routers" to folks so we wind up with lots of double NAT. And those devices are much harder to modify to bridge mode. Same thing with Time Warner, Cox, and Charter.

                              Sometimes its unavoidable. But it does fun things when you try it. Hence why every ISP will tell you to remove any third party equipment from their stuff to troubleshoot. Its not just because they are from a certain subcontinent and reading from a script. Clearing cache and cookies, yeah, that's in the script. 🙂

                              DashrenderD 1 Reply Last reply Reply Quote 0
                              • ?
                                A Former User
                                last edited by

                                I bought my modem myself rather than Through Comcast so luckily I didn't have to deal with their crappy modems.

                                Anyway it all randomly started working lastnight. Microsoft started working again. No more high latecny and no constant loss of connection. No idea what happened as I didn't change anything.

                                DashrenderD 1 Reply Last reply Reply Quote 0
                                • DashrenderD
                                  Dashrender @scottalanmiller
                                  last edited by

                                  @scottalanmiller said:

                                  @Dashrender said:

                                  Double NAT? is everyone here running two routers in series behind their ISP's connection?

                                  Not me.

                                  OK good I thought I had missed something completely.

                                  ? 1 Reply Last reply Reply Quote 0
                                  • DashrenderD
                                    Dashrender @PSX_Defector
                                    last edited by

                                    @PSX_Defector said:

                                    @thecreativeone91 said:

                                    @Dashrender said:

                                    Double NAT? is everyone here running two routers in series behind their ISP's connection?

                                    Not me. Never done that. I hate double nat.

                                    Thing is, lots of folks don't know or cannot configure stuff.

                                    When I was at the big blue Borg, had lots of folks who would double NAT a device behind a 2wire. Caused all kinds of weird shit when attempting to browse to Yahoo's mail site. Current U-Verse equipment unless properly configured will wind up with a double NAT scenario. Even configured differently will only be pseudo-public. Same thing happens at the big red V on their equipment.

                                    Comcast has delivered lots of "routers" to folks so we wind up with lots of double NAT. And those devices are much harder to modify to bridge mode. Same thing with Time Warner, Cox, and Charter.

                                    Sometimes its unavoidable. But it does fun things when you try it. Hence why every ISP will tell you to remove any third party equipment from their stuff to troubleshoot. Its not just because they are from a certain subcontinent and reading from a script. Clearing cache and cookies, yeah, that's in the script. 🙂

                                    You're right, I forgot that some ISPs are now starting to provide NAT'ed connections to customers. If those customers want to protect themselves from the ISP, they have to install their own firewall, and poof double NAT'ing. One reason why I always suggest getting a separate cable modem and router when possible.

                                    1 Reply Last reply Reply Quote 0
                                    • ?
                                      A Former User @Dashrender
                                      last edited by A Former User

                                      @Dashrender said:

                                      @scottalanmiller said:

                                      @Dashrender said:

                                      Double NAT? is everyone here running two routers in series behind their ISP's connection?

                                      Not me.

                                      OK good I thought I had missed something completely.

                                      People are recomeding double NAT over there as a security practice. It gives you better security they claim to have two firewalls. So apparently some are.

                                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                                      • DashrenderD
                                        Dashrender @A Former User
                                        last edited by

                                        @thecreativeone91 said:

                                        I bought my modem myself rather than Through Comcast so luckily I didn't have to deal with their crappy modems.

                                        Anyway it all randomly started working lastnight. Microsoft started working again. No more high latecny and no constant loss of connection. No idea what happened as I didn't change anything.

                                        Maybe the ISP had an upstream problem? I've seen this before when they had a bad route and whole sections of the internet were inaccessible.

                                        1 Reply Last reply Reply Quote 0
                                        • scottalanmillerS
                                          scottalanmiller @A Former User
                                          last edited by

                                          @thecreativeone91 said:

                                          @Dashrender said:

                                          @scottalanmiller said:

                                          @Dashrender said:

                                          Double NAT? is everyone here running two routers in series behind their ISP's connection?

                                          Not me.

                                          OK good I thought I had missed something completely.

                                          People are recomeding double NAT over there as a security practice. It gives you better security they claim to have two firewalls. So apparently some are.

                                          Double firewalls does not equal double NAT. Double firewalls used to be a standard practice and enterprises all still do this. But I know of none that do double NAT, many don't do NAT at all.

                                          ? 1 Reply Last reply Reply Quote 0
                                          • ?
                                            A Former User @scottalanmiller
                                            last edited by

                                            @scottalanmiller said:

                                            @thecreativeone91 said:

                                            @Dashrender said:

                                            @scottalanmiller said:

                                            @Dashrender said:

                                            Double NAT? is everyone here running two routers in series behind their ISP's connection?

                                            Not me.

                                            OK good I thought I had missed something completely.

                                            People are recomeding double NAT over there as a security practice. It gives you better security they claim to have two firewalls. So apparently some are.

                                            Double firewalls does not equal double NAT. Double firewalls used to be a standard practice and enterprises all still do this. But I know of none that do double NAT, many don't do NAT at all.

                                            Yes of course. But in this case they are reccomeding using two routers.

                                            scottalanmillerS 1 Reply Last reply Reply Quote 0
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