Horrible Customer Service
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I had a VPS hosted at the same place as my website. I didn't end up using the VPS, and ended up cancelling it last year. I found out today that the recurring payment was still active on this. Even though, I canceled the VPS months ago. So I contacted PayPal and explained that to them. They refunded me the $5.
I found out that I had a total of $15 I paid for nothing so I was going to contact my host and just have them apply that towards my hosting. They get the chargeback for $5 and suspended my Web Hosting IMMEDIATELY. My bill wasn't even due until the 21st of the month for webhosting.
To sum everything up, they were getting an extra $5 a month for nothing. I got a refund for that and then they canceled my website which was already paid up until the 21st.
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I am in the process of making deals with two huge lure manufacturers and then this happens. How embarrassing
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That's called extortion. You could have an attorney send them a letter stating that they must turn it back on. They can't hurt your business like that, it's illegal.
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@IRJ said:
I am in the process of making deals with two huge lure manufacturers and then this happens. How embarrassing
Want to share who this was so that we know who to avoid?
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I'm guessing that this was not an enterprise player.
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Service Suspension Notification
Actions
Hudson Valley Host Add to contacts 5:05 PM Keep this message at the top of your inbox
To: Joel Radon
[email protected]
Hudson Valley HostDear Joel Radon,
This is a notification that your service has now been suspended. The details of this suspension are below:
Product/Service: Web Hosting - Basic
Domain: brodystackle.com
Amount: $5.95 USD
Due Date: 03/22/2015
Suspension Reason: ChargebackPlease contact us as soon as possible to get your service reactivated.
Kindest Regards,
Hudson Valley Host
www.hudsonvalleyhost.com -
My site is back online now, because I flipped out
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Let's say that I owed them $5 which I didn't, Don't you think they would try to contact me first before suspending my account and bringing down my website?
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@IRJ said:
Let's say that I owed them $5 which I didn't, Don't you think they would try to contact me first before suspending my account and bringing down my website?
Yeah, that would just be good business practice. We keep sites up six months even when people own hundreds of dollars!
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@scottalanmiller said:
@IRJ said:
Let's say that I owed them $5 which I didn't, Don't you think they would try to contact me first before suspending my account and bringing down my website?
Yeah, that would just be good business practice. We keep sites up six months even when people own hundreds of dollars!
I just can't believe they cut the service over $5. Especially when it was a mistake on their end and they actually owe me money.
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@IRJ said:
Why are they called Hudson Valley and based in Buffalo? That's like being called Everglades and based in Atlanta.
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@scottalanmiller said:
@IRJ said:
Why are they called Hudson Valley and based in Buffalo? That's like being called Everglades and based in Atlanta.
I read good things about them and used them for VPS in the past. They have their techs on chat so I can always chat if I have an issue and will actually get a tech right away. I used to really like them and recommend people to them.
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I am so angry about it that I am shaking right now. They cut me off over $5 when they owed me money. Luckily, I was only down for 5 minutes because I have been working with the site so I noticed it right away.
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For web hosting, if it is for business purposes, I highly recommend enterprise hosts. No matter how nice a little, nobody company is, the risks are just too high. Your website is too important. I don't recommend hosting with NTG, even though I trust us not to do dumb things. Better to hire us to manage a website hosted by a big, enterprise host than to have us host it ourselves. We will, because some people need that, but it's not recommended.
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@scottalanmiller said:
For web hosting, if it is for business purposes, I highly recommend enterprise hosts. No matter how nice a little, nobody company is, the risks are just too high. Your website is too important. I don't recommend hosting with NTG, even though I trust us not to do dumb things. Better to hire us to manage a website hosted by a big, enterprise host than to have us host it ourselves. We will, because some people need that, but it's not recommended.
Who would be some enterprise hosts that you recommend? I am definitely done with Hudson Valley Host
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@IRJ said:
Who would be some enterprise hosts that you recommend? I am definitely done with Hudson Valley Host
I am NO expert here. But I've heard good things about Blue Host, A Small Orange, MediaTemple, etc. And Rackspace, of course, but they are like $300/mo to start. So probably not what you are interested in.
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@IRJ said:
Why don't you look at a bigger one.. Rackspace, Dreamhost, Hostgator, JustHost are the usually ones if you are only doing webhosting. Rackspace will be expensive though.
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@thecreativeone91 said:
Why don't you look at a bigger one.. Rackspace, Dreamhost, Hostgator, JustHost are the usually ones if you are only doing webhosting. Rackspace will be expensive though.
DreamHost was in my mind but I could not remember the name.
Haven't heard of people using HostGator, do you have direct feedback on them?
Don't know JustHost.
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@IRJ said:
I had a VPS hosted at the same place as my website. I didn't end up using the VPS, and ended up cancelling it last year. I found out today that the recurring payment was still active on this. Even though, I canceled the VPS months ago. So I contacted PayPal and explained that to them. They refunded me the $5.
I found out that I had a total of $15 I paid for nothing so I was going to contact my host and just have them apply that towards my hosting. They get the chargeback for $5 and suspended my Web Hosting IMMEDIATELY. My bill wasn't even due until the 21st of the month for webhosting.
To sum everything up, they were getting an extra $5 a month for nothing. I got a refund for that and then they canceled my website which was already paid up until the 21st.
See they owe me $10 since I canceled my service in december
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NTG used to use Rackspace but got better performance and features at a fraction of the cost self-hosting. So that's what we have done for years. We host a lot of sites and apps, so it makes a bit of sense for us. And we own a rather substantial infrastructure.
