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    ER-X firmware Upgrade

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    • pmonchoP
      pmoncho @Dashrender
      last edited by

      @dashrender said in ER-X firmware Upgrade:

      @pmoncho said in ER-X firmware Upgrade:

      @notverypunny said in ER-X firmware Upgrade:

      There's mention of a tftp recovery option in the link below:

      https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

      Don't know if it still applies but might be worth trying.

      Also:
      https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

      and
      https://help.ui.com/hc/en-us/articles/360019289113

      I was looking at similar posts. I think I will look into the USB-TTL device.

      Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

      wait - what? there's voltage concerns on a USB to terminal connection? Can't say I've ever seen that.

      The ER-X doesn't have a console port so you have to open it up, use a USB-TTL to connect to the serial port PINs on the board.

      DashrenderD 1 Reply Last reply Reply Quote 0
      • DashrenderD
        Dashrender @pmoncho
        last edited by

        @pmoncho said in ER-X firmware Upgrade:

        @dashrender said in ER-X firmware Upgrade:

        @pmoncho said in ER-X firmware Upgrade:

        @notverypunny said in ER-X firmware Upgrade:

        There's mention of a tftp recovery option in the link below:

        https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

        Don't know if it still applies but might be worth trying.

        Also:
        https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

        and
        https://help.ui.com/hc/en-us/articles/360019289113

        I was looking at similar posts. I think I will look into the USB-TTL device.

        Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

        wait - what? there's voltage concerns on a USB to terminal connection? Can't say I've ever seen that.

        The ER-X doesn't have a console port so you have to open it up, use a USB-TTL to connect to the serial port PINs on the board.

        Oh yeah - One of the reasons JB disliked this device!

        pmonchoP 1 Reply Last reply Reply Quote 0
        • pmonchoP
          pmoncho @Dashrender
          last edited by

          @dashrender said in ER-X firmware Upgrade:

          @pmoncho said in ER-X firmware Upgrade:

          @dashrender said in ER-X firmware Upgrade:

          @pmoncho said in ER-X firmware Upgrade:

          @notverypunny said in ER-X firmware Upgrade:

          There's mention of a tftp recovery option in the link below:

          https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

          Don't know if it still applies but might be worth trying.

          Also:
          https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

          and
          https://help.ui.com/hc/en-us/articles/360019289113

          I was looking at similar posts. I think I will look into the USB-TTL device.

          Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

          wait - what? there's voltage concerns on a USB to terminal connection? Can't say I've ever seen that.

          The ER-X doesn't have a console port so you have to open it up, use a USB-TTL to connect to the serial port PINs on the board.

          Oh yeah - One of the reasons JB disliked this device!

          Yep. Bummer. I found this on Amazon:
          https://www.amazon.com/gp/product/B07WX2DSVB/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

          Someone already used it on an ER so hopefully it will work for me too.

          JaredBuschJ 1 Reply Last reply Reply Quote 0
          • JaredBuschJ
            JaredBusch @pmoncho
            last edited by

            @pmoncho said in ER-X firmware Upgrade:

            @dashrender said in ER-X firmware Upgrade:

            @pmoncho said in ER-X firmware Upgrade:

            @dashrender said in ER-X firmware Upgrade:

            @pmoncho said in ER-X firmware Upgrade:

            @notverypunny said in ER-X firmware Upgrade:

            There's mention of a tftp recovery option in the link below:

            https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

            Don't know if it still applies but might be worth trying.

            Also:
            https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

            and
            https://help.ui.com/hc/en-us/articles/360019289113

            I was looking at similar posts. I think I will look into the USB-TTL device.

            Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

            wait - what? there's voltage concerns on a USB to terminal connection? Can't say I've ever seen that.

            The ER-X doesn't have a console port so you have to open it up, use a USB-TTL to connect to the serial port PINs on the board.

            Oh yeah - One of the reasons JB disliked this device!

            Yep. Bummer. I found this on Amazon:
            https://www.amazon.com/gp/product/B07WX2DSVB/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

            Someone already used it on an ER so hopefully it will work for me too.

            I have a USB cable (not the one you linked) that I use for ER-X recovery. Same process as ERL and such.

            1 Reply Last reply Reply Quote 0
            • JaredBuschJ
              JaredBusch @pmoncho
              last edited by

              @pmoncho said in ER-X firmware Upgrade:

              The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

              At some point, Ubiquiti updated the firmware upgrade process of the ER-X to pre-delete the old version. I have no idea what "space" should be available, but I always deleted the backup firmware prior to upgrading until I was on the 2.X line.

              This has been a known issue with the ER-X from day 1.

              pmonchoP 1 Reply Last reply Reply Quote 3
              • CloudKnightC
                CloudKnight
                last edited by

                Glad I didn't get this issue when I upgraded to the latest version.

                pmonchoP 1 Reply Last reply Reply Quote 0
                • pmonchoP
                  pmoncho @JaredBusch
                  last edited by

                  @jaredbusch said in ER-X firmware Upgrade:

                  @pmoncho said in ER-X firmware Upgrade:

                  The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                  At some point, Ubiquiti updated the firmware upgrade process of the ER-X to pre-delete the old version. I have no idea what "space" should be available, but I always deleted the backup firmware prior to upgrading until I was on the 2.X line.

                  This has been a known issue with the ER-X from day 1.

                  I have now updated my upgrade process. Backup config, confirm download of currently loaded firmware is available, reboot, delete backup firmware, update firmware.

                  JaredBuschJ 1 Reply Last reply Reply Quote 0
                  • pmonchoP
                    pmoncho @CloudKnight
                    last edited by

                    @stuartjordan said in ER-X firmware Upgrade:

                    Glad I didn't get this issue when I upgraded to the latest version.

                    I'm glad you didn't either. This stinks. 🙂 As this is for home, didn't think there was a reason to buy two.

                    Using other individuals previous experiences, in addition to my own, I have no revamped my upgrade process.

                    1 Reply Last reply Reply Quote 0
                    • JaredBuschJ
                      JaredBusch @pmoncho
                      last edited by

                      @pmoncho said in ER-X firmware Upgrade:

                      @jaredbusch said in ER-X firmware Upgrade:

                      @pmoncho said in ER-X firmware Upgrade:

                      The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                      At some point, Ubiquiti updated the firmware upgrade process of the ER-X to pre-delete the old version. I have no idea what "space" should be available, but I always deleted the backup firmware prior to upgrading until I was on the 2.X line.

                      This has been a known issue with the ER-X from day 1.

                      I have now updated my upgrade process. Backup config, confirm download of currently loaded firmware is available, reboot, delete backup firmware, update firmware.

                      Now that I am on the 2.X line with all devices, I simply click the upgrade button within UNMS (now UISP).

                      Full Process:

                      • Log in to UNMS
                      • Click to reboot router
                      • Wait for it to come back online
                      • Click upgrade
                      pmonchoP 1 Reply Last reply Reply Quote 1
                      • pmonchoP
                        pmoncho @JaredBusch
                        last edited by

                        @jaredbusch said in ER-X firmware Upgrade:

                        @pmoncho said in ER-X firmware Upgrade:

                        @jaredbusch said in ER-X firmware Upgrade:

                        @pmoncho said in ER-X firmware Upgrade:

                        The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                        At some point, Ubiquiti updated the firmware upgrade process of the ER-X to pre-delete the old version. I have no idea what "space" should be available, but I always deleted the backup firmware prior to upgrading until I was on the 2.X line.

                        This has been a known issue with the ER-X from day 1.

                        I have now updated my upgrade process. Backup config, confirm download of currently loaded firmware is available, reboot, delete backup firmware, update firmware.

                        Now that I am on the 2.X line with all devices, I simply click the upgrade button within UNMS (now UISP).

                        Full Process:

                        • Log in to UNMS
                        • Click to reboot router
                        • Wait for it to come back online
                        • Click upgrade

                        Interesting.

                        What did UI change in 2.X line that makes you trust just upgrading vs the 1.XX line?

                        JaredBuschJ 1 Reply Last reply Reply Quote 0
                        • JaredBuschJ
                          JaredBusch @pmoncho
                          last edited by

                          @pmoncho said in ER-X firmware Upgrade:

                          What did UI change in 2.X line that makes you trust just upgrading vs the 1.XX line?

                          Nothing. The change to the upgrade process was in the 1.X line. But I don't recall which firmware. So until I was on 2.X, I did it the way you updated your process to.

                          1 Reply Last reply Reply Quote 2
                          • M
                            marcinozga @pmoncho
                            last edited by

                            @pmoncho said in ER-X firmware Upgrade:

                            @marcinozga said in ER-X firmware Upgrade:

                            It probably is bricked. The same happened to my ER-X when firmware 2 came out. I got it booted eventually over serial cable, and if I remember correctly it displayed something about internal storage.

                            I noticed others have had the same issue in the past.

                            I just saw the serial connection setup. Did you just use the USB-TTL device to connect?

                            The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                            I used this cable:
                            https://www.amazon.com/gp/product/B00QT7LQ88?psc=1

                            I didn't bother with recovery, I just wanted to see what the issue was. I bought another ER-X and kept it on 1.x firmware.

                            S 1 Reply Last reply Reply Quote 1
                            • S
                              soreno @marcinozga
                              last edited by

                              @marcinozga said in ER-X firmware Upgrade:

                              @pmoncho said in ER-X firmware Upgrade:

                              @marcinozga said in ER-X firmware Upgrade who are ya:

                              It probably is bricked. The same happened to my ER-X when firmware 2 came out. I got it booted eventually over serial cable, and if I remember correctly it displayed something about internal storage.

                              I noticed others have had the same issue in the past.

                              I just saw the serial connection setup. Did you just use the USB-TTL device to connect?

                              The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                              I used this cable:
                              https://www.amazon.com/gp/product/B00QT7LQ88?psc=1

                              I didn't bother with recovery, I just wanted to see what the issue was. I bought another ER-X and kept it on 1.x firmware.

                              Thanks for pointing!

                              1 Reply Last reply Reply Quote 0
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