SAP POS Register Issues
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I work at the help desk for a retail company that uses SAP Point of Sale and SAP Store Manager. Our escalation teams haven't been able to solve an issue that we have had for over a month and I am curious if anyone has experienced this issue at their job or with one of their clients. The register printers at all stores will spontaneously fail to initialize and the cash drawers will fail to open. We can temporarily resolve the issues by restarting the Toshiba POS Startup Control service on the register but it reoccurs the next day. They have engaged with the vendors but no solution yet. I am simply asking if others have had this issue. We are using 4800E784 registers with 4610-2CR printers so maybe its the age of the hardware that is causing the issue.
