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    MS O365 Autodiscovery: Failing

    IT Discussion
    autodiscovery o365 outlook
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    • dbeatoD
      dbeato @gjacobse
      last edited by

      @gjacobse said in MS O365 Autodiscovery: Failing:

      ounts, but my account auto configured in mere seconds over the completely failing the user is getting.

      I get this with the wrong account in Credential Manger or on the Windows Accounts

      583f1596-228f-4d18-a1b0-3338d1ba8c06-image.png

      1 Reply Last reply Reply Quote 0
      • gjacobseG
        gjacobse
        last edited by

        Sidetracked, late update.
        Signed the user out of all MS products, One sign in received a message that the user didn’t have an account.

        ADUC / AAD both showed the user as valid and licensed

        DustinB3403D travisdh1T 2 Replies Last reply Reply Quote 0
        • DustinB3403D
          DustinB3403 @gjacobse
          last edited by

          @gjacobse is auto discover disabled for this user?

          dbeatoD 1 Reply Last reply Reply Quote 0
          • dbeatoD
            dbeato @DustinB3403
            last edited by

            @dustinb3403 What do you mean disabling autodiscover for a user? Are you talking about a registry key?

            DustinB3403D 1 Reply Last reply Reply Quote 0
            • DustinB3403D
              DustinB3403 @dbeato
              last edited by

              @dbeato said in MS O365 Autodiscovery: Failing:

              @dustinb3403 What do you mean disabling autodiscover for a user? Are you talking about a registry key?

              No, within O365 you can either selectively disable authentication protocols because you're a glutton for punishment or you can do so with conditional access policies or Security Defaults.

              dbeatoD 1 Reply Last reply Reply Quote 1
              • travisdh1T
                travisdh1 @gjacobse
                last edited by

                @gjacobse said in MS O365 Autodiscovery: Failing:

                Sidetracked, late update.
                Signed the user out of all MS products, One sign in received a message that the user didn’t have an account.

                ADUC / AAD both showed the user as valid and licensed

                Have you tried the troubleshooting tool yet? It's worked for me a lot lately when nothing else makes any sense.

                That or just break down and install the PWA version and be done with it.

                gjacobseG 1 Reply Last reply Reply Quote 0
                • gjacobseG
                  gjacobse @travisdh1
                  last edited by

                  @travisdh1 said in MS O365 Autodiscovery: Failing:

                  @gjacobse said in MS O365 Autodiscovery: Failing:

                  Sidetracked, late update.
                  Signed the user out of all MS products, One sign in received a message that the user didn’t have an account.

                  ADUC / AAD both showed the user as valid and licensed

                  Have you tried the troubleshooting tool yet? It's worked for me a lot lately when nothing else makes any sense.

                  That or just break down and install the PWA version and be done with it.

                  MS SaRA - Yes,.. Sara was used, and useless.

                  travisdh1T 1 Reply Last reply Reply Quote 0
                  • travisdh1T
                    travisdh1 @gjacobse
                    last edited by

                    @gjacobse said in MS O365 Autodiscovery: Failing:

                    @travisdh1 said in MS O365 Autodiscovery: Failing:

                    @gjacobse said in MS O365 Autodiscovery: Failing:

                    Sidetracked, late update.
                    Signed the user out of all MS products, One sign in received a message that the user didn’t have an account.

                    ADUC / AAD both showed the user as valid and licensed

                    Have you tried the troubleshooting tool yet? It's worked for me a lot lately when nothing else makes any sense.

                    That or just break down and install the PWA version and be done with it.

                    MS SaRA - Yes,.. Sara was used, and useless.

                    Dang. Sorry man. Outlook errors are so unhelpful.

                    1 Reply Last reply Reply Quote 0
                    • E
                      Eric Ross
                      last edited by

                      I had a similar problem several months ago with an existing O365 account. The user could no longer configure Outlook for their account and the problem happened across 3 machines. The user could access the online version of Outlook. After spending weeks with MS support with no success, I ended up disabling MFA for the user and Outlook worked again. After testing a few things, I enabled MFA again and it stayed working. No idea why that was the fix, but we've had a lot of problems enabling MFA for users.

                      Hope this helps.

                      1 Reply Last reply Reply Quote 0
                      • dbeatoD
                        dbeato @DustinB3403
                        last edited by

                        @dustinb3403 said in MS O365 Autodiscovery: Failing:

                        @dbeato said in MS O365 Autodiscovery: Failing:

                        @dustinb3403 What do you mean disabling autodiscover for a user? Are you talking about a registry key?

                        No, within O365 you can either selectively disable authentication protocols because you're a glutton for punishment or you can do so with conditional access policies or Security Defaults.

                        Well you can disable Autodiscover as a whole organization through the modern authentication setting, however in order to have conditional access you have to have higher licensing than normal which is why I am confused at the disabling comment.

                        DustinB3403D 1 Reply Last reply Reply Quote 0
                        • DustinB3403D
                          DustinB3403 @dbeato
                          last edited by

                          @dbeato said in MS O365 Autodiscovery: Failing:

                          @dustinb3403 said in MS O365 Autodiscovery: Failing:

                          @dbeato said in MS O365 Autodiscovery: Failing:

                          @dustinb3403 What do you mean disabling autodiscover for a user? Are you talking about a registry key?

                          No, within O365 you can either selectively disable authentication protocols because you're a glutton for punishment or you can do so with conditional access policies or Security Defaults.

                          Well you can disable Autodiscover as a whole organization through the modern authentication setting, however in order to have conditional access you have to have higher licensing than normal which is why I am confused at the disabling comment.

                          Just a P2 license to setup a conditional access license for the administrator account(s). The user accounts don't require this level of licensing.

                          Why is it a confusing question?

                          1 Reply Last reply Reply Quote 0
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