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    Windows 10 BSOD When Printing

    Scheduled Pinned Locked Moved IT Discussion
    windows 10printingupdatesbsod
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    • DashrenderD
      Dashrender
      last edited by

      I have an entire site unable to print to their Kyocera. If they do, BSOD

      D 1 Reply Last reply Reply Quote 1
      • DashrenderD
        Dashrender
        last edited by Dashrender

        In the middle of removing this CU to see if Dymo Labelwriter 450's will print non blank labels.

        https://wordpress.org/support/topic/blank-label-issue-after-w10-kb5000802-update/

        *edit - and confirmed, Dymo returned to normal printing after CU's removal.

        At least it didn't BSOD the machine.

        1 Reply Last reply Reply Quote 2
        • D
          dmacf10 @Dashrender
          last edited by

          @Dashrender Same issue for my office this morning. Good news is that uninstalling the update took care of it.

          1 Reply Last reply Reply Quote 0
          • travisdh1T
            travisdh1
            last edited by

            Today, I got confirmation that this same KB is effecting DYMO label printers. They have a working version of the DYMO LabelWriter software out, but not the DYMO Connect software we use.

            DashrenderD 1 Reply Last reply Reply Quote 2
            • DashrenderD
              Dashrender @travisdh1
              last edited by

              @travisdh1 said in Windows 10 BSOD When Printing:

              Today, I got confirmation that this same KB is effecting DYMO label printers. They have a working version of the DYMO LabelWriter software out, but not the DYMO Connect software we use.

              7942e730-8fb4-4a16-ba20-583b487f5d17-image.png

              What software did you find that is compatible? I don't see a new version of Windows based Dymo Labelwriter software...

              1 Reply Last reply Reply Quote 0
              • DashrenderD
                Dashrender
                last edited by

                Dymo's post about the problem.

                https://www.dymo.com/en-GB/software-fix

                travisdh1T 1 Reply Last reply Reply Quote 0
                • travisdh1T
                  travisdh1 @Dashrender
                  last edited by

                  @Dashrender said in Windows 10 BSOD When Printing:

                  Dymo's post about the problem.

                  https://www.dymo.com/en-GB/software-fix

                  Removing the update didn't work for us. Still getting blank labels. Monday I'll check if that software from that article is a working version of DYMO Connect.

                  They've had a working version of the DYMO LabelWriter software out, but that doesn't provide an API that a website can use to print labels with, which is what this client uses the printers for.

                  DashrenderD J 2 Replies Last reply Reply Quote 0
                  • DashrenderD
                    Dashrender @travisdh1
                    last edited by

                    @travisdh1 said in Windows 10 BSOD When Printing:

                    @Dashrender said in Windows 10 BSOD When Printing:

                    Dymo's post about the problem.

                    https://www.dymo.com/en-GB/software-fix

                    Removing the update didn't work for us. Still getting blank labels. Monday I'll check if that software from that article is a working version of DYMO Connect.

                    They've had a working version of the DYMO LabelWriter software out, but that doesn't provide an API that a website can use to print labels with, which is what this client uses the printers for.

                    The uninstall has worked the the crappy new version Dymo has...

                    That said, version 8.x is the only version that works with our software,

                    1 Reply Last reply Reply Quote 1
                    • J
                      JasGot @travisdh1
                      last edited by

                      @travisdh1 said in Windows 10 BSOD When Printing:

                      @Dashrender said in Windows 10 BSOD When Printing:

                      Dymo's post about the problem.

                      https://www.dymo.com/en-GB/software-fix

                      Removing the update didn't work for us. Still getting blank labels. Monday I'll check if that software from that article is a working version of DYMO Connect.

                      They've had a working version of the DYMO LabelWriter software out, but that doesn't provide an API that a website can use to print labels with, which is what this client uses the printers for.

                      We've had to fix this over 200 times this past week.

                      WHEN IT INVOLVED A PC WITH ONLY a DYMO, not every case had the KB5000802 update, so we just stopped removing that update and went straight to this process every time. It had work every time for us. If there was a Dymo AND a Kyocera, we continued removing KB5000802.

                      • BACKUP UP YOUR Labels if you created any labels with a newer version of Dymo. 8.5.4 will not see than, but it will delete them.
                      • Unplug the USB Cable from the Dymo.
                      • Uninstall Dymo Software.
                      • Load Print Management and remove the Dymo Driver and Package.
                      • Restart the PC.
                      • Open Print Management again and WAIT for the DYMO driver to go away (can take up to 3 minutes after the reboot in our experience).
                      • Open Device Manager, Expand Printers and make sure the Dymo is gone from the Printers area.
                      • Install Dymo 8.5.4
                      • Plug USB cable back in.

                      This procedure has work every single time on more than 200 workstations this week.

                      nadnerBN 1 Reply Last reply Reply Quote 4
                      • J
                        JasGot
                        last edited by JasGot

                        Came in this morning to several end users that with kb:5000802 re-installed. I though MS took it down?

                        There is a PSWindowsUpdate module that can be used to block a single update, but it comes from Microsoft Gallery with is user populated and not verified by MS. So I m looking for another command-line-only wau to block KB5000802

                        If you're a brave soul, or want to go verify the module yourself, here are the commands:

                        Install-PackageProvider -Name NuGet -MinimumVersion 2.8.5.201 -Force
                        Install-Module PSWindowsUpdate
                        Install-WindowsUpdate -NotKBArticle "KB5000802" -AcceptAll

                        nadnerBN scottalanmillerS 2 Replies Last reply Reply Quote 0
                        • nadnerBN
                          nadnerB @JasGot
                          last edited by

                          @JasGot said in Windows 10 BSOD When Printing:

                          @travisdh1 said in Windows 10 BSOD When Printing:

                          @Dashrender said in Windows 10 BSOD When Printing:

                          Dymo's post about the problem.

                          https://www.dymo.com/en-GB/software-fix

                          Removing the update didn't work for us. Still getting blank labels. Monday I'll check if that software from that article is a working version of DYMO Connect.

                          They've had a working version of the DYMO LabelWriter software out, but that doesn't provide an API that a website can use to print labels with, which is what this client uses the printers for.

                          We've had to fix this over 200 times this past week.

                          WHEN IT INVOLVED A PC WITH ONLY a DYMO, not every case had the KB5000802 update, so we just stopped removing that update and went straight to this process every time. It had work every time for us. If there was a Dymo AND a Kyocera, we continued removing KB5000802.

                          • BACKUP UP YOUR Labels if you created any labels with a newer version of Dymo. 8.5.4 will not see than, but it will delete them.
                          • Unplug the USB Cable from the Dymo.
                          • Uninstall Dymo Software.
                          • Load Print Management and remove the Dymo Driver and Package.
                          • Restart the PC.
                          • Open Print Management again and WAIT for the DYMO driver to go away (can take up to 3 minutes after the reboot in our experience).
                          • Open Device Manager, Expand Printers and make sure the Dymo is gone from the Printers area.
                          • Install Dymo 8.5.4
                          • Plug USB cable back in.

                          This procedure has work every single time on more than 200 workstations this week.

                          Used that this arvo to great success 🙂

                          1 Reply Last reply Reply Quote 1
                          • nadnerBN
                            nadnerB @JasGot
                            last edited by

                            @JasGot said in Windows 10 BSOD When Printing:

                            Came in this morning to several end users that with kb:5000802 re-installed. I though MS took it down?

                            There is a PSWindowsUpdate module that can be used to block a single update, but it comes from Microsoft Gallery with is user populated and not verified by MS. So I m looking for another command-line-only wau to block KB5000802

                            If you're a brave soul, or want to go verify the module yourself, here are the commands:

                            Install-PackageProvider -Name NuGet -MinimumVersion 2.8.5.201 -Force
                            Install-Module PSWindowsUpdate
                            Install-WindowsUpdate -NotKBArticle "KB5000802" -AcceptAll

                            I used the guide here as a base

                            DISM.exe /Online /Remove-Package /PackageName:$package /quiet /norestart
                            

                            To find the packagename, I used

                            dism /online /get-packages /format:table
                            

                            Then I dropped that into a task sequence and deployed via MS Config Manager... allowing users to rerun it.
                            Not perfect but it got us out of a jam while we tested the Kyocera XPS drivers... which have brought their own set of interesting issues

                            1 Reply Last reply Reply Quote 1
                            • JaredBuschJ
                              JaredBusch
                              last edited by JaredBusch

                              Windows 10 2004 - KB5000802 was also causing BSOD when opening a PDF file in Adobe Illustrator.

                              Confirmed removal resolved the issue.

                              1 Reply Last reply Reply Quote 0
                              • DashrenderD
                                Dashrender
                                last edited by

                                Looks like they released a fix

                                https://support.microsoft.com/en-us/topic/march-15-2021-kb5001567-os-builds-19041-868-and-19042-868-out-of-band-6e0844a2-7551-4b2d-9c4b-4274a5949bf3

                                1 Reply Last reply Reply Quote 2
                                • DashrenderD
                                  Dashrender
                                  last edited by

                                  Looks like this update fixed my BSOD for Kyoceria printers.

                                  Tested and didn't die.

                                  hobbit666H 1 Reply Last reply Reply Quote 1
                                  • hobbit666H
                                    hobbit666 @Dashrender
                                    last edited by

                                    @Dashrender said in Windows 10 BSOD When Printing:

                                    Looks like this update fixed my BSOD for Kyoceria printers.

                                    Tested and didn't die.

                                    Did you uninstall the "faulty" update first?
                                    Also did you get the fix one from Windows update or a standalone download?

                                    DashrenderD dbeatoD 2 Replies Last reply Reply Quote 0
                                    • DashrenderD
                                      Dashrender @hobbit666
                                      last edited by

                                      @hobbit666 said in Windows 10 BSOD When Printing:

                                      @Dashrender said in Windows 10 BSOD When Printing:

                                      Looks like this update fixed my BSOD for Kyoceria printers.

                                      Tested and didn't die.

                                      Did you uninstall the "faulty" update first?
                                      Also did you get the fix one from Windows update or a standalone download?

                                      err... I can't recall if the faulty update was removed first. From what I can tell, you're not supposed to need to remove it though.

                                      As for where did I get it? It came from Windows Update.

                                      KB5001566 - v1909

                                      hobbit666H 1 Reply Last reply Reply Quote 1
                                      • hobbit666H
                                        hobbit666 @Dashrender
                                        last edited by

                                        @Dashrender said in Windows 10 BSOD When Printing:

                                        As for where did I get it? It came from Windows Update.

                                        KB5001566 - v1909

                                        Saw the first one on a server this morning

                                        DashrenderD 1 Reply Last reply Reply Quote 0
                                        • DashrenderD
                                          Dashrender @hobbit666
                                          last edited by Dashrender

                                          @hobbit666 said in Windows 10 BSOD When Printing:

                                          @Dashrender said in Windows 10 BSOD When Printing:

                                          As for where did I get it? It came from Windows Update.

                                          KB5001566 - v1909

                                          Saw the first one on a server this morning

                                          LOL and RDS server I hope - otherwise I'm hoping that printing from a server isn't a big deal...(save a print server)

                                          hobbit666H 1 Reply Last reply Reply Quote 1
                                          • hobbit666H
                                            hobbit666 @Dashrender
                                            last edited by

                                            @Dashrender said in Windows 10 BSOD When Printing:

                                            LOL and RDS server I hope - otherwise I'm hoping that printing from a server it's a big deal...(save a print server)

                                            Yeah RDS server

                                            1 Reply Last reply Reply Quote 0
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