VitalPBX and Microsoft 365
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@coliver said in VitalPBX and Microsoft 365:
What do you mean by integrate? Like presence status?
That's what I was wondering. "Integration" is said a lot, but it's not a very clear term. Weave says that they "integrate" with all kinds of things, but when you use it it turns out that they mean "if you manually take phone numbers from other systems and type them in here, it'll work." Not what anyone assumes integration to mean.
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@coliver Click a phone number in Outlook Contacts and have it dial the phone.
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@JasGot said in VitalPBX and Microsoft 365:
@coliver Click a phone number in Outlook Contacts and have it dial the phone.
Oh, then yes, that's 100% there. That's not M365 or VitalPBX integrating, though, lol. That's why it's confusing. That's a tool to recognize phone numbers in applications, which exists for many like browsers and email readers, and having a dialing app installed as the default handler for that. It's the exact same as when you have an extension recognize email addresses and let's you click to email to the default email app.
In this case, neither M365 or the PBX are involved in the process, it's all within the end point.
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Windows has almost all of this built in. You just need to add the SIP piece with SIPTAPI.
And some older instructions here...
https://netsapiens.com/click-to-call-in-ms-outlook-windows-apps/
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@JasGot said in VitalPBX and Microsoft 365:
@coliver Click a phone number in Outlook Contacts and have it dial the phone.
The phone on your desk, or a softphone?
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@Dashrender said in VitalPBX and Microsoft 365:
@JasGot said in VitalPBX and Microsoft 365:
@coliver Click a phone number in Outlook Contacts and have it dial the phone.
The phone on your desk, or a softphone?
Shouldn't matter in this case, but the way I read this was Outlook on your computer (softphone).
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@DustinB3403 said in VitalPBX and Microsoft 365:
@Dashrender said in VitalPBX and Microsoft 365:
@JasGot said in VitalPBX and Microsoft 365:
@coliver Click a phone number in Outlook Contacts and have it dial the phone.
The phone on your desk, or a softphone?
Shouldn't matter in this case, but the way I read this was Outlook on your computer (softphone).
and I read it completely differently... then again, when I saw this used 20 years ago, it was to make my deskphone dial, not the softphone... so I figured I'd ask.
As Scott said - pretty much any softphone you install will likely integrate directly into the API and clicking those numbers will cause the softphone to become active.
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@Dashrender said in VitalPBX and Microsoft 365:
@JasGot said in VitalPBX and Microsoft 365:
@coliver Click a phone number in Outlook Contacts and have it dial the phone.
The phone on your desk, or a softphone?
Either.
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@DustinB3403 said in VitalPBX and Microsoft 365:
@Dashrender said in VitalPBX and Microsoft 365:
@JasGot said in VitalPBX and Microsoft 365:
@coliver Click a phone number in Outlook Contacts and have it dial the phone.
The phone on your desk, or a softphone?
Shouldn't matter in this case, but the way I read this was Outlook on your computer (softphone).
Outlook is on the computer, but the phone is disconnected. Using a softphone like interface to dial your desk phone is standard.
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@Dashrender said in VitalPBX and Microsoft 365:
and I read it completely differently... then again, when I saw this used 20 years ago, it was to make my deskphone dial, not the softphone... so I figured I'd ask.
That's the assumption, yes, that it is your physical desk phone hardware.
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@scottalanmiller said in VitalPBX and Microsoft 365:
@Dashrender said in VitalPBX and Microsoft 365:
and I read it completely differently... then again, when I saw this used 20 years ago, it was to make my deskphone dial, not the softphone... so I figured I'd ask.
That's the assumption, yes, that it is your physical desk phone hardware.
but it doesn't matter. because softphone or deskphone.. it is still your extension that it should be dialing.
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@JaredBusch said in VitalPBX and Microsoft 365:
@scottalanmiller said in VitalPBX and Microsoft 365:
@Dashrender said in VitalPBX and Microsoft 365:
and I read it completely differently... then again, when I saw this used 20 years ago, it was to make my deskphone dial, not the softphone... so I figured I'd ask.
That's the assumption, yes, that it is your physical desk phone hardware.
but it doesn't matter. because softphone or deskphone.. it is still your extension that it should be dialing.
Not call TO you, to initiate a call FROM you.
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@scottalanmiller said in VitalPBX and Microsoft 365:
@JaredBusch said in VitalPBX and Microsoft 365:
@scottalanmiller said in VitalPBX and Microsoft 365:
@Dashrender said in VitalPBX and Microsoft 365:
and I read it completely differently... then again, when I saw this used 20 years ago, it was to make my deskphone dial, not the softphone... so I figured I'd ask.
That's the assumption, yes, that it is your physical desk phone hardware.
but it doesn't matter. because softphone or deskphone.. it is still your extension that it should be dialing.
Not call TO you, to initiate a call FROM you.
Exactly - it's about outbound calling.
Hell, as far as the user's concerned, they don't know what a softphone even is - all they know is they click on the phone number in Outlook, and suddenly their deskphone is on speakerphone and it's ringing the clicked number.
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@scottalanmiller said in VitalPBX and Microsoft 365:
@JaredBusch said in VitalPBX and Microsoft 365:
@scottalanmiller said in VitalPBX and Microsoft 365:
@Dashrender said in VitalPBX and Microsoft 365:
and I read it completely differently... then again, when I saw this used 20 years ago, it was to make my deskphone dial, not the softphone... so I figured I'd ask.
That's the assumption, yes, that it is your physical desk phone hardware.
but it doesn't matter. because softphone or deskphone.. it is still your extension that it should be dialing.
Not call TO you, to initiate a call FROM you.
Right. The PBX initiates a call to your extension, and once you pickup initiates a call to whoever you are calling and then bridges the two channels.
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@Dashrender said in VitalPBX and Microsoft 365:
@JasGot said in VitalPBX and Microsoft 365:
@coliver Click a phone number in Outlook Contacts and have it dial the phone.
The phone on your desk, or a softphone?
Deskphone.
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@JasGot said in VitalPBX and Microsoft 365:
@Dashrender said in VitalPBX and Microsoft 365:
@JasGot said in VitalPBX and Microsoft 365:
@coliver Click a phone number in Outlook Contacts and have it dial the phone.
The phone on your desk, or a softphone?
Deskphone.
Interesting - Scott's above link leads you to software that should do this for you. I'll be trying it tomorrow... I have a few users that might like this.
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@Dashrender said in VitalPBX and Microsoft 365:
@JasGot said in VitalPBX and Microsoft 365:
@Dashrender said in VitalPBX and Microsoft 365:
@JasGot said in VitalPBX and Microsoft 365:
@coliver Click a phone number in Outlook Contacts and have it dial the phone.
The phone on your desk, or a softphone?
Deskphone.
Interesting - Scott's above link leads you to software that should do this for you. I'll be trying it tomorrow... I have a few users that might like this.
This is standard click to call plug-in and not a new thing
