Firewall for small Windows network
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@Dashrender said in Firewall for small Windows network:
I guess I'm confused - So this client contacts you NTG for this - you charge them what? Just the cost of hardware (or they buy themselves), you charge them an install fee and that's all? from there on out it's free?
We don't sell anything, so we don't charge them for hardware. We charge them for work that we do. We do not charge for the use of the Unifi platform since it is a pre-existing cost that is already covered and their portion of it would be less than the cost of the overhead to charge them.
So any NTG customer just gets it for free. We even have residential customers who take advantage of this. It would be completely absurd to charge more than, say $.25 a month for that service, and pretty absurd to make a line item so small.
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@Dashrender said in Firewall for small Windows network:
i.e. you pay the hosting cost (sure ok, no problem, you already have a controller, adding more sites/devices to it is likely no big deal), but what about the monthly updates? you don't charge for those? and by updates i mean pushing the button that pushed out the update to the devices, not the controller, you've already absorbed that. I mean, maybe you do, in the hopes/expectation that you will have other business from them and that clicking the button takes such a small amount of time that you don't worry about billing it specifically??
We would charge for work being done if they want us doing manual work, of course. This is very straightforward... we bill for our time, we don't bill for the Unifi controller. And since updates are automated from the controller, there's no need for us to be pushing buttons.
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@scottalanmiller said in Firewall for small Windows network:
And since updates are automated from the controller, there's no need for us to be pushing buttons.
You enable automatic firmware updates in the UniFi controller? Yeah, no thanks.
I'll hit the rolling update button manually after I test the latest firmware.
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@JaredBusch said in Firewall for small Windows network:
@scottalanmiller said in Firewall for small Windows network:
And since updates are automated from the controller, there's no need for us to be pushing buttons.
You enable automatic firmware updates in the UniFi controller? Yeah, no thanks.
I'll hit the rolling update button manually after I test the latest firmware.
We do too, but for customers who want US to do that for them, we charge. But of course, they are free to do it themselves as well.
It's just that we host the controller for free.
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But, for a customer so small that they have no IT, and they don't want to pay for us to do updates, they can choose to enable automatic updates, for free, and it updates like any auto updating device would. Better than skipping it.
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@scottalanmiller said in Firewall for small Windows network:
But, for a customer so small that they have no IT, and they don't want to pay for us to do updates, they can choose to enable automatic updates, for free, and it updates like any auto updating device would. Better than skipping it.
It has been a long time since I looked at the setting, but I thought that was a controller level setting and not a site level setting.
If it is site, level, that does make it simple
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@JaredBusch said in Firewall for small Windows network:
@scottalanmiller said in Firewall for small Windows network:
But, for a customer so small that they have no IT, and they don't want to pay for us to do updates, they can choose to enable automatic updates, for free, and it updates like any auto updating device would. Better than skipping it.
It has been a long time since I looked at the setting, but I thought that was a controller level setting and not a site level setting.
If it is site, level, that does make it simple
You made me panic. But just checked and verified, it's per site now. Pheww.
LOL
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@scottalanmiller said in Firewall for small Windows network:
@JaredBusch said in Firewall for small Windows network:
@scottalanmiller said in Firewall for small Windows network:
But, for a customer so small that they have no IT, and they don't want to pay for us to do updates, they can choose to enable automatic updates, for free, and it updates like any auto updating device would. Better than skipping it.
It has been a long time since I looked at the setting, but I thought that was a controller level setting and not a site level setting.
If it is site, level, that does make it simple
You made me panic. But just checked and verified, it's per site now. Pheww.
LOL
I've been running a controller as long as you, and can remember when there were few site specific settings.
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@JaredBusch said in Firewall for small Windows network:
@scottalanmiller said in Firewall for small Windows network:
@JaredBusch said in Firewall for small Windows network:
@scottalanmiller said in Firewall for small Windows network:
But, for a customer so small that they have no IT, and they don't want to pay for us to do updates, they can choose to enable automatic updates, for free, and it updates like any auto updating device would. Better than skipping it.
It has been a long time since I looked at the setting, but I thought that was a controller level setting and not a site level setting.
If it is site, level, that does make it simple
You made me panic. But just checked and verified, it's per site now. Pheww.
LOL
I've been running a controller as long as you, and can remember when there were few site specific settings.
Me too. But thankfully almost everything is site specific now.
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@scottalanmiller said in Firewall for small Windows network:
We do too, but for customers who want US to do that for them, we charge. But of course, they are free to do it themselves as well.
It's just that we host the controller for free.
But just above you stated that your customers get Unifi for free?
We do not charge for the use of the Unifi platform since it is a pre-existing cost that is already covered and their portion of it would be less than the cost of the overhead to charge them.
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@hobbit666 said in Firewall for small Windows network:
But just above you stated that your customers get Unifi for free?
Right, and I repeated it below. So I said it more than once, LOL.
????
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@hobbit666 said in Firewall for small Windows network:
@scottalanmiller said in Firewall for small Windows network:
We do too, but for customers who want US to do that for them, we charge. But of course, they are free to do it themselves as well.
It's just that we host the controller for free.
But just above you stated that your customers get Unifi for free?
We do not charge for the use of the Unifi platform since it is a pre-existing cost that is already covered and their portion of it would be less than the cost of the overhead to charge them.
Right, he said they don't charge just to have the equipment in their Unifi Controller. After that the customer has to decide between 3 options, manage themselves, enable auto updates or pay NTG to do updates after testing new firmware.
