Skyetel support
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Damnit, they are awesome.
Sorry @Skyetel, I gots no complaints!
Anyway, user calls me this morning.
User: "We are having a phone problem"
Me: "You called me on it"Yes, I do it to users too.
Made some test calls and it is not terminating at Skyetel from T-Mobile.
Opened a support ticket with Skyetel, they check and the calls are not even hitting hteir network. SO likely nothing their problem, but I did have weirdness after the port out from the losing carrier so some email goes back and forth and Skyetel pushed things at T-Mobile who replied. nope, no issues, must be a busy tower/cell congestion... Lazy fuckers...
Anyway, after lots of testing (thanks all in the ML telegram) confirms things are definitely T-Mobile, I did the dreaded and called 611 after @Skyetel said that it would likely get a better resolution.
It only took 10 minutes to get the Tier 1 rep through his script and get me to an actual support rep. Lots of testing later he opens a ticket with some higher up channel.
Here's hoping they fix it.
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Thanks for the kind feedback
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Not to pile on or threadjack.
@Skyetel support is in my Top 3 of all IT related type support.
These folks are good. -
Never heard back from T-Mobile, but calls now connect.
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@JaredBusch said in Skyetel support:
Never heard back from T-Mobile, but calls now connect.
Ain't that always the way.
