E-Mail Sending Has Stopped Working On Hardware Devices
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@JaredBusch said in E-Mail Sending Has Stopped Working On Hardware Devices:
@garak0410 That means your copier should now work.
Plain SMTP, no authentication, or anything.
The only requirement is that it has to use a from address of [email protected]
Sadly, same on both Toshiba Copiers, HP Printers and Dell VTRX:
Failed to connect to SMTP server
SMTP protocol error
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@garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:
@JaredBusch said in E-Mail Sending Has Stopped Working On Hardware Devices:
@garak0410 That means your copier should now work.
Plain SMTP, no authentication, or anything.
The only requirement is that it has to use a from address of [email protected]
Sadly, same on both Toshiba Copiers, HP Printers and Dell VTRX:
Failed to connect to SMTP server
SMTP protocol error
Do you ever have those IT moments where a fix to something makes you feel foolish but those in your field, especially in a SOLO IT SHOP can totally relate...
Well, this is working now...and almost too embarrassed to say why...but I will...
IP Address was wrong...mind you, we used the same one for years...YEARS...and I've spoken with Microsoft Office 365 support 3 times and they know which IP address I was using...why couldn't they have simply said "Oh, this is the problem..."
It was going to a direct IP address and stopped working...
I tried the DNS name and no go.
Finally, though @JaredBusch's awesome help, it exposed the real IP address to use...and it is fully working now...I do wonder why it just stopped working...but grateful for the help. Hope to see a few of you at SpiceWorld...
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@garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:
@garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:
@JaredBusch said in E-Mail Sending Has Stopped Working On Hardware Devices:
@garak0410 That means your copier should now work.
Plain SMTP, no authentication, or anything.
The only requirement is that it has to use a from address of [email protected]
Sadly, same on both Toshiba Copiers, HP Printers and Dell VTRX:
Failed to connect to SMTP server
SMTP protocol error
Do you ever have those IT moments where a fix to something makes you feel foolish but those in your field, especially in a SOLO IT SHOP can totally relate...
Well, this is working now...and almost too embarrassed to say why...but I will...
IP Address was wrong...mind you, we used the same one for years...YEARS...and I've spoken with Microsoft Office 365 support 3 times and they know which IP address I was using...why couldn't they have simply said "Oh, this is the problem..."
It was going to a direct IP address and stopped working...
I tried the DNS name and no go.
Finally, though @JaredBusch's awesome help, it exposed the real IP address to use...and it is fully working now...I do wonder why it just stopped working...but grateful for the help. Hope to see a few of you at SpiceWorld...
Oh, you were using an old O365 IP address? Yeah - that's what sucks about using IPs instead of DNS entries. If you change the IP, you have to change everything that points to it... but if you use a DNS entry instead... they change where it points and all remains good.
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@JaredBusch said in E-Mail Sending Has Stopped Working On Hardware Devices:
@garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:
Thank you...that was helpful...it looks like I did set it up correctly...that said, I do not have options like in this photo below...
That looks like an on prem screenshot. Office 365 does not have a screen like that.
Thanks Jared, I completely missed this in his question :flushed_face:
"We use Exchange Online with our Office 365 account and it is 100% cloud based"
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@Dashrender said in E-Mail Sending Has Stopped Working On Hardware Devices:
@garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:
@garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:
@JaredBusch said in E-Mail Sending Has Stopped Working On Hardware Devices:
@garak0410 That means your copier should now work.
Plain SMTP, no authentication, or anything.
The only requirement is that it has to use a from address of [email protected]
Sadly, same on both Toshiba Copiers, HP Printers and Dell VTRX:
Failed to connect to SMTP server
SMTP protocol error
Do you ever have those IT moments where a fix to something makes you feel foolish but those in your field, especially in a SOLO IT SHOP can totally relate...
Well, this is working now...and almost too embarrassed to say why...but I will...
IP Address was wrong...mind you, we used the same one for years...YEARS...and I've spoken with Microsoft Office 365 support 3 times and they know which IP address I was using...why couldn't they have simply said "Oh, this is the problem..."
It was going to a direct IP address and stopped working...
I tried the DNS name and no go.
Finally, though @JaredBusch's awesome help, it exposed the real IP address to use...and it is fully working now...I do wonder why it just stopped working...but grateful for the help. Hope to see a few of you at SpiceWorld...
Oh, you were using an old O365 IP address? Yeah - that's what sucks about using IPs instead of DNS entries. If you change the IP, you have to change everything that points to it... but if you use a DNS entry instead... they change where it points and all remains good.
The sad thing is. I used the DNS entry during all of this troubleshooting and it would never take it.
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@garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:
@Dashrender said in E-Mail Sending Has Stopped Working On Hardware Devices:
@garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:
@garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:
@JaredBusch said in E-Mail Sending Has Stopped Working On Hardware Devices:
@garak0410 That means your copier should now work.
Plain SMTP, no authentication, or anything.
The only requirement is that it has to use a from address of [email protected]
Sadly, same on both Toshiba Copiers, HP Printers and Dell VTRX:
Failed to connect to SMTP server
SMTP protocol error
Do you ever have those IT moments where a fix to something makes you feel foolish but those in your field, especially in a SOLO IT SHOP can totally relate...
Well, this is working now...and almost too embarrassed to say why...but I will...
IP Address was wrong...mind you, we used the same one for years...YEARS...and I've spoken with Microsoft Office 365 support 3 times and they know which IP address I was using...why couldn't they have simply said "Oh, this is the problem..."
It was going to a direct IP address and stopped working...
I tried the DNS name and no go.
Finally, though @JaredBusch's awesome help, it exposed the real IP address to use...and it is fully working now...I do wonder why it just stopped working...but grateful for the help. Hope to see a few of you at SpiceWorld...
Oh, you were using an old O365 IP address? Yeah - that's what sucks about using IPs instead of DNS entries. If you change the IP, you have to change everything that points to it... but if you use a DNS entry instead... they change where it points and all remains good.
The sad thing is. I used the DNS entry during all of this troubleshooting and it would never take it.
yeah, I've seen that before, crappy printers.
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can we get some tags added to this?
o365
scan2email
receiveconnector
