ML
    • Recent
    • Categories
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    E-Mail Sending Has Stopped Working On Hardware Devices

    Scheduled Pinned Locked Moved IT Discussion
    emailreceive connectorexchangeoffice 3650365
    48 Posts 8 Posters 4.6k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • J
      JasGot
      last edited by

      What's the security on your connector?
      Should include anonymous
      20a3091a-ed91-4e48-9a1c-50d9e08224fd-image.png

      garak0410G 1 Reply Last reply Reply Quote 2
      • garak0410G
        garak0410 @JasGot
        last edited by

        @JasGot said in E-Mail Sending Has Stopped Working On Hardware Devices:

        What's the security on your connector?
        Should include anonymous
        20a3091a-ed91-4e48-9a1c-50d9e08224fd-image.png

        That may be part of the problem...I do not see these options for my connector...is it on a different screen? I also didn't see these options when setting up the connector.

        1 Reply Last reply Reply Quote 0
        • DashrenderD
          Dashrender @garak0410
          last edited by

          @garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:

          @Pete-S said in E-Mail Sending Has Stopped Working On Hardware Devices:

          @scottalanmiller said in E-Mail Sending Has Stopped Working On Hardware Devices:

          In most cases like this, we run a Postfix server on Fedora that accepts unauthenticated port 25 from the devices and then sends out authenticated through O365 or whatever. Often that's the only way.

          Feels like a smtp relay for sure is the best way to handle networks where you have devices sending email.

          Just imagine changing ISP or whatever and then have to go through all email capable devices to make sure they now have the proper outgoing email settings.

          I believe this is going to be in my near future...just weird for it to BAM! and stop...makes me wonder if I have a network issue...I had a feedback loop a few months ago that drove me crazy until I could finally locate it...

          feedback loop?

          1 Reply Last reply Reply Quote -1
          • JaredBuschJ
            JaredBusch
            last edited by

            48e480f7-5350-4e86-9276-9d4ac5732997-image.png

            b7f3a94a-69ee-4294-83d3-7f53363cfb49-image.png

            118d39f1-dee7-48ca-9f98-2df03606975d-image.png

            832f63f8-fde3-42ad-9543-e4d9f59a68fa-image.png

            07beec44-a532-450d-943b-ccd4bcd39d56-image.png

            bf6f6339-3e7c-4192-89a3-a7fd837a1dc1-image.png

            20662cad-2f0f-4f5c-a069-9d4556ce2eea-image.png

            e05c7876-3bcf-4df6-abac-745b19ac99fa-image.png

            0f81899b-d3d9-47bb-8dc8-92dbc781e151-image.png

            acbdad94-f910-49b9-9564-b6ab2c961684-image.png

            4ead929b-150d-4bdb-bfe0-82503cb8c20d-image.png

            5663da96-e94e-4c5f-bfdc-79a5ef4875a8-image.png

            3892727d-5673-474a-a9da-0d7f493c114f-image.png

            8c9b4536-57fa-4ee7-94cf-28a309bd6350-image.png

            garak0410G travisdh1T 2 Replies Last reply Reply Quote 3
            • garak0410G
              garak0410 @JaredBusch
              last edited by

              @JaredBusch said in E-Mail Sending Has Stopped Working On Hardware Devices:

              48e480f7-5350-4e86-9276-9d4ac5732997-image.png

              b7f3a94a-69ee-4294-83d3-7f53363cfb49-image.png

              118d39f1-dee7-48ca-9f98-2df03606975d-image.png

              832f63f8-fde3-42ad-9543-e4d9f59a68fa-image.png

              07beec44-a532-450d-943b-ccd4bcd39d56-image.png

              bf6f6339-3e7c-4192-89a3-a7fd837a1dc1-image.png

              20662cad-2f0f-4f5c-a069-9d4556ce2eea-image.png

              e05c7876-3bcf-4df6-abac-745b19ac99fa-image.png

              0f81899b-d3d9-47bb-8dc8-92dbc781e151-image.png

              acbdad94-f910-49b9-9564-b6ab2c961684-image.png

              4ead929b-150d-4bdb-bfe0-82503cb8c20d-image.png

              5663da96-e94e-4c5f-bfdc-79a5ef4875a8-image.png

              3892727d-5673-474a-a9da-0d7f493c114f-image.png

              8c9b4536-57fa-4ee7-94cf-28a309bd6350-image.png

              Thank you...that was helpful...it looks like I did set it up correctly...that said, I do not have options like in this photo below...
              scan2email_01.png

              JaredBuschJ 1 Reply Last reply Reply Quote 1
              • JaredBuschJ
                JaredBusch @garak0410
                last edited by JaredBusch

                @garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:

                Thank you...that was helpful...it looks like I did set it up correctly...that said, I do not have options like in this photo below...
                scan2email_01.png

                That looks like an on prem screenshot. Office 365 does not have a screen like that.

                Edit: Yup. Here is Exchange 2013 ECP.
                876a970b-de60-44e2-9a99-c83c0035a810-image.png

                J 1 Reply Last reply Reply Quote 0
                • JaredBuschJ
                  JaredBusch
                  last edited by JaredBusch

                  Post everything you did to test.

                  [jbusch@dt-jared ~]$ nslookup -type=mx bundystl.com
                  Server:		10.254.103.4
                  Address:	10.254.103.4#53
                  
                  Non-authoritative answer:
                  bundystl.com	mail exchanger = 0 bundystl-com.mail.protection.outlook.com.
                  
                  Authoritative answers can be found from:
                  
                  [jbusch@dt-jared ~]$ telnet bundystl-com.mail.protection.outlook.com 25
                  Trying 104.47.48.36...
                  Connected to bundystl-com.mail.protection.outlook.com.
                  Escape character is '^]'.
                  220 CO1NAM05FT012.mail.protection.outlook.com Microsoft ESMTP MAIL Service ready at Thu, 1 Aug 2019 15:52:15 +0000
                  
                  ehlo
                  250-CO1NAM05FT012.mail.protection.outlook.com Hello [207.244.223.13]
                  250-SIZE 157286400
                  250-PIPELINING
                  250-DSN
                  250-ENHANCEDSTATUSCODES
                  250-STARTTLS
                  250-8BITMIME
                  250-BINARYMIME
                  250-CHUNKING
                  250 SMTPUTF8
                  
                  mail from:<[email protected]>
                  250 2.1.0 Sender OK
                  rcpt to: <[email protected]>
                  250 2.1.5 Recipient OK
                  
                  data
                  354 Start mail input; end with <CRLF>.<CRLF>
                  Subject: Test SMTP
                  
                  Test Message
                  .
                  250 2.6.0 <f9a30b1f-7517-4a63-8fe2-7ea58eeae635@CO1NAM05FT012.eop-nam05.prod.protection.outlook.com> [InternalId=2173253459470, Hostname=DM6PR07MB4618.namprd07.prod.outlook.com] 9295 bytes in 5.960, 1.523 KB/sec Queued mail for delivery
                  quit
                  221 2.0.0 Service closing transmission channel
                  Connection closed by foreign host.
                  [jbusch@dt-jared ~]$ 
                  

                  57844f2c-5107-448d-97f0-b1390a1cad8e-image.png

                  1 Reply Last reply Reply Quote 0
                  • travisdh1T
                    travisdh1 @JaredBusch
                    last edited by

                    @JaredBusch Not sure if more impressed that you made all those screenshots, or horrified at how Microsoft buried that setting.

                    JaredBuschJ 1 Reply Last reply Reply Quote 1
                    • JaredBuschJ
                      JaredBusch @travisdh1
                      last edited by

                      @travisdh1 said in E-Mail Sending Has Stopped Working On Hardware Devices:

                      @JaredBusch Not sure if more impressed that you made all those screenshots, or horrified at how Microsoft buried that setting.

                      It's not buried. it is right there. Just lots of clicking.

                      You can do it all with PowerShell also, but I don't know the commands. I do not set up enough connectors to have ever bothered to learn that.

                      This is a once and done, for the most part, at a client.

                      1 Reply Last reply Reply Quote 2
                      • garak0410G
                        garak0410
                        last edited by garak0410

                        @JaredBusch said in E-Mail Sending Has Stopped Working On Hardware Devices:

                        data
                        354 Start mail input; end with <CRLF>.<CRLF>
                        Subject: Test SMTP

                        Test Message
                        .

                        Here are my results...

                        mail_test_01.jpg
                        mail_test_02.jpg
                        mail_test_03.jpg
                        mail_test_04.jpg
                        mail_test_05.jpg

                        JaredBuschJ 1 Reply Last reply Reply Quote 1
                        • JaredBuschJ
                          JaredBusch @garak0410
                          last edited by JaredBusch

                          @garak0410 That means your copier should now work.

                          Plain SMTP, no authentication, or anything.

                          The only requirement is that it has to use a from address of [email protected]

                          garak0410G 1 Reply Last reply Reply Quote 1
                          • garak0410G
                            garak0410 @JaredBusch
                            last edited by

                            @JaredBusch said in E-Mail Sending Has Stopped Working On Hardware Devices:

                            @garak0410 That means your copier should now work.

                            Plain SMTP, no authentication, or anything.

                            The only requirement is that it has to use a from address of [email protected]

                            Sadly, same on both Toshiba Copiers, HP Printers and Dell VTRX:

                            Failed to connect to SMTP server
                            SMTP protocol error
                            dell_email_01.jpg

                            garak0410G 1 Reply Last reply Reply Quote 0
                            • garak0410G
                              garak0410
                              last edited by

                              This post is deleted!
                              1 Reply Last reply Reply Quote 0
                              • garak0410G
                                garak0410 @garak0410
                                last edited by

                                @garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:

                                @JaredBusch said in E-Mail Sending Has Stopped Working On Hardware Devices:

                                @garak0410 That means your copier should now work.

                                Plain SMTP, no authentication, or anything.

                                The only requirement is that it has to use a from address of [email protected]

                                Sadly, same on both Toshiba Copiers, HP Printers and Dell VTRX:

                                Failed to connect to SMTP server
                                SMTP protocol error
                                dell_email_01.jpg

                                Do you ever have those IT moments where a fix to something makes you feel foolish but those in your field, especially in a SOLO IT SHOP can totally relate...

                                Well, this is working now...and almost too embarrassed to say why...but I will...

                                IP Address was wrong...mind you, we used the same one for years...YEARS...and I've spoken with Microsoft Office 365 support 3 times and they know which IP address I was using...why couldn't they have simply said "Oh, this is the problem..."

                                It was going to a direct IP address and stopped working...
                                I tried the DNS name and no go.
                                Finally, though @JaredBusch's awesome help, it exposed the real IP address to use...and it is fully working now...

                                I do wonder why it just stopped working...but grateful for the help. Hope to see a few of you at SpiceWorld... 🙂

                                DashrenderD 1 Reply Last reply Reply Quote 3
                                • DashrenderD
                                  Dashrender @garak0410
                                  last edited by

                                  @garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:

                                  @garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:

                                  @JaredBusch said in E-Mail Sending Has Stopped Working On Hardware Devices:

                                  @garak0410 That means your copier should now work.

                                  Plain SMTP, no authentication, or anything.

                                  The only requirement is that it has to use a from address of [email protected]

                                  Sadly, same on both Toshiba Copiers, HP Printers and Dell VTRX:

                                  Failed to connect to SMTP server
                                  SMTP protocol error
                                  dell_email_01.jpg

                                  Do you ever have those IT moments where a fix to something makes you feel foolish but those in your field, especially in a SOLO IT SHOP can totally relate...

                                  Well, this is working now...and almost too embarrassed to say why...but I will...

                                  IP Address was wrong...mind you, we used the same one for years...YEARS...and I've spoken with Microsoft Office 365 support 3 times and they know which IP address I was using...why couldn't they have simply said "Oh, this is the problem..."

                                  It was going to a direct IP address and stopped working...
                                  I tried the DNS name and no go.
                                  Finally, though @JaredBusch's awesome help, it exposed the real IP address to use...and it is fully working now...

                                  I do wonder why it just stopped working...but grateful for the help. Hope to see a few of you at SpiceWorld... 🙂

                                  Oh, you were using an old O365 IP address? Yeah - that's what sucks about using IPs instead of DNS entries. If you change the IP, you have to change everything that points to it... but if you use a DNS entry instead... they change where it points and all remains good.

                                  garak0410G 1 Reply Last reply Reply Quote 0
                                  • J
                                    JasGot @JaredBusch
                                    last edited by

                                    @JaredBusch said in E-Mail Sending Has Stopped Working On Hardware Devices:

                                    @garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:

                                    Thank you...that was helpful...it looks like I did set it up correctly...that said, I do not have options like in this photo below...
                                    scan2email_01.png

                                    That looks like an on prem screenshot. Office 365 does not have a screen like that.

                                    Thanks Jared, I completely missed this in his question :flushed_face:

                                    "We use Exchange Online with our Office 365 account and it is 100% cloud based"

                                    1 Reply Last reply Reply Quote 0
                                    • garak0410G
                                      garak0410 @Dashrender
                                      last edited by

                                      @Dashrender said in E-Mail Sending Has Stopped Working On Hardware Devices:

                                      @garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:

                                      @garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:

                                      @JaredBusch said in E-Mail Sending Has Stopped Working On Hardware Devices:

                                      @garak0410 That means your copier should now work.

                                      Plain SMTP, no authentication, or anything.

                                      The only requirement is that it has to use a from address of [email protected]

                                      Sadly, same on both Toshiba Copiers, HP Printers and Dell VTRX:

                                      Failed to connect to SMTP server
                                      SMTP protocol error
                                      dell_email_01.jpg

                                      Do you ever have those IT moments where a fix to something makes you feel foolish but those in your field, especially in a SOLO IT SHOP can totally relate...

                                      Well, this is working now...and almost too embarrassed to say why...but I will...

                                      IP Address was wrong...mind you, we used the same one for years...YEARS...and I've spoken with Microsoft Office 365 support 3 times and they know which IP address I was using...why couldn't they have simply said "Oh, this is the problem..."

                                      It was going to a direct IP address and stopped working...
                                      I tried the DNS name and no go.
                                      Finally, though @JaredBusch's awesome help, it exposed the real IP address to use...and it is fully working now...

                                      I do wonder why it just stopped working...but grateful for the help. Hope to see a few of you at SpiceWorld... 🙂

                                      Oh, you were using an old O365 IP address? Yeah - that's what sucks about using IPs instead of DNS entries. If you change the IP, you have to change everything that points to it... but if you use a DNS entry instead... they change where it points and all remains good.

                                      The sad thing is. I used the DNS entry during all of this troubleshooting and it would never take it. 😞

                                      DashrenderD 1 Reply Last reply Reply Quote 0
                                      • DashrenderD
                                        Dashrender @garak0410
                                        last edited by

                                        @garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:

                                        @Dashrender said in E-Mail Sending Has Stopped Working On Hardware Devices:

                                        @garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:

                                        @garak0410 said in E-Mail Sending Has Stopped Working On Hardware Devices:

                                        @JaredBusch said in E-Mail Sending Has Stopped Working On Hardware Devices:

                                        @garak0410 That means your copier should now work.

                                        Plain SMTP, no authentication, or anything.

                                        The only requirement is that it has to use a from address of [email protected]

                                        Sadly, same on both Toshiba Copiers, HP Printers and Dell VTRX:

                                        Failed to connect to SMTP server
                                        SMTP protocol error
                                        dell_email_01.jpg

                                        Do you ever have those IT moments where a fix to something makes you feel foolish but those in your field, especially in a SOLO IT SHOP can totally relate...

                                        Well, this is working now...and almost too embarrassed to say why...but I will...

                                        IP Address was wrong...mind you, we used the same one for years...YEARS...and I've spoken with Microsoft Office 365 support 3 times and they know which IP address I was using...why couldn't they have simply said "Oh, this is the problem..."

                                        It was going to a direct IP address and stopped working...
                                        I tried the DNS name and no go.
                                        Finally, though @JaredBusch's awesome help, it exposed the real IP address to use...and it is fully working now...

                                        I do wonder why it just stopped working...but grateful for the help. Hope to see a few of you at SpiceWorld... 🙂

                                        Oh, you were using an old O365 IP address? Yeah - that's what sucks about using IPs instead of DNS entries. If you change the IP, you have to change everything that points to it... but if you use a DNS entry instead... they change where it points and all remains good.

                                        The sad thing is. I used the DNS entry during all of this troubleshooting and it would never take it. 😞

                                        yeah, I've seen that before, crappy printers.

                                        1 Reply Last reply Reply Quote 0
                                        • DashrenderD
                                          Dashrender
                                          last edited by

                                          can we get some tags added to this?

                                          o365
                                          scan2email
                                          receiveconnector

                                          1 Reply Last reply Reply Quote 1
                                          • 1
                                          • 2
                                          • 3
                                          • 2 / 3
                                          • First post
                                            Last post