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    Public Folder Continuously Prompts for Password

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    • coliverC
      coliver @thanksajdotcom
      last edited by

      @thanksaj said:

      I assume they are using Outlook, right? Is this something you can test from the OWA? Not familiar enough with Public Folders to know if you can or can't...

      Right just with Outlook, all users are able to login correctly to OWA, even able to mount the public folder from the web interface.

      thanksajdotcomT 1 Reply Last reply Reply Quote 0
      • thanksajdotcomT
        thanksajdotcom @coliver
        last edited by

        @coliver said:

        @thanksaj said:

        I assume they are using Outlook, right? Is this something you can test from the OWA? Not familiar enough with Public Folders to know if you can or can't...

        Right just with Outlook, all users are able to login correctly to OWA, even able to mount the public folder from the web interface.

        Could it be an Outlook profile issue? Have you tried completely removing the profile and re-adding it and letting it rebuild?

        coliverC 1 Reply Last reply Reply Quote 0
        • coliverC
          coliver @thanksajdotcom
          last edited by coliver

          @thanksaj said:

          @coliver said:

          @thanksaj said:

          I assume they are using Outlook, right? Is this something you can test from the OWA? Not familiar enough with Public Folders to know if you can or can't...

          Right just with Outlook, all users are able to login correctly to OWA, even able to mount the public folder from the web interface.

          Could it be an Outlook profile issue? Have you tried completely removing the profile and re-adding it and letting it rebuild?

          Yep, deployed new computers even and it still comes up. Which makes me think it might be a backend issue. The oddest part is that I haven't had the pop up a single time... which makes it very difficult to troubleshoot.

          thanksajdotcomT 1 Reply Last reply Reply Quote 0
          • thanksajdotcomT
            thanksajdotcom @coliver
            last edited by

            @coliver said:

            @thanksaj said:

            @coliver said:

            @thanksaj said:

            I assume they are using Outlook, right? Is this something you can test from the OWA? Not familiar enough with Public Folders to know if you can or can't...

            Right just with Outlook, all users are able to login correctly to OWA, even able to mount the public folder from the web interface.

            Could it be an Outlook profile issue? Have you tried completely removing the profile and re-adding it and letting it rebuild?

            Yep, deployed new computers even and it still comes up. Which makes me think it might be a backend issue. The oddest part is that I haven't had the pop up a single time... which makes it very difficult to troubleshoot.

            I assume you're a domain admin. Could it be a Windows permission error of some sort?

            coliverC 1 Reply Last reply Reply Quote 0
            • coliverC
              coliver @thanksajdotcom
              last edited by

              @thanksaj said:

              @coliver said:

              @thanksaj said:

              @coliver said:

              @thanksaj said:

              I assume they are using Outlook, right? Is this something you can test from the OWA? Not familiar enough with Public Folders to know if you can or can't...

              Right just with Outlook, all users are able to login correctly to OWA, even able to mount the public folder from the web interface.

              Could it be an Outlook profile issue? Have you tried completely removing the profile and re-adding it and letting it rebuild?

              Yep, deployed new computers even and it still comes up. Which makes me think it might be a backend issue. The oddest part is that I haven't had the pop up a single time... which makes it very difficult to troubleshoot.

              I assume you're a domain admin. Could it be a Windows permission error of some sort?

              I am yes, it could but what permissions would be required?

              thanksajdotcomT 1 Reply Last reply Reply Quote 0
              • thanksajdotcomT
                thanksajdotcom @coliver
                last edited by

                @coliver said:

                @thanksaj said:

                @coliver said:

                @thanksaj said:

                @coliver said:

                @thanksaj said:

                I assume they are using Outlook, right? Is this something you can test from the OWA? Not familiar enough with Public Folders to know if you can or can't...

                Right just with Outlook, all users are able to login correctly to OWA, even able to mount the public folder from the web interface.

                Could it be an Outlook profile issue? Have you tried completely removing the profile and re-adding it and letting it rebuild?

                Yep, deployed new computers even and it still comes up. Which makes me think it might be a backend issue. The oddest part is that I haven't had the pop up a single time... which makes it very difficult to troubleshoot.

                I assume you're a domain admin. Could it be a Windows permission error of some sort?

                I am yes, it could but what permissions would be required?

                I honestly don't know. I'm just trying to think of things it could be. Has anyone else not had this issue at all? I'm just trying to find the pattern. Once we know the pattern, we can start trying to figure out what's causing the pattern.

                coliverC 1 Reply Last reply Reply Quote 0
                • coliverC
                  coliver @thanksajdotcom
                  last edited by coliver

                  @thanksaj said:

                  @coliver said:

                  @thanksaj said:

                  @coliver said:

                  @thanksaj said:

                  @coliver said:

                  @thanksaj said:

                  I assume they are using Outlook, right? Is this something you can test from the OWA? Not familiar enough with Public Folders to know if you can or can't...

                  Right just with Outlook, all users are able to login correctly to OWA, even able to mount the public folder from the web interface.

                  Could it be an Outlook profile issue? Have you tried completely removing the profile and re-adding it and letting it rebuild?

                  Yep, deployed new computers even and it still comes up. Which makes me think it might be a backend issue. The oddest part is that I haven't had the pop up a single time... which makes it very difficult to troubleshoot.

                  I assume you're a domain admin. Could it be a Windows permission error of some sort?

                  I am yes, it could but what permissions would be required?

                  I honestly don't know. I'm just trying to think of things it could be. Has anyone else not had this issue at all? I'm just trying to find the pattern. Once we know the pattern, we can start trying to figure out what's causing the pattern.

                  Yep, a few people in this office and none of our secondary office (they use a different domain name but are on the same system). I found it doesn't matter if the users are local admins on their machines or not either. Oddly, I also use a different domain name then the rest of the people. So it may be related to one of those domain names.

                  thanksajdotcomT coliverC 2 Replies Last reply Reply Quote 0
                  • thanksajdotcomT
                    thanksajdotcom @coliver
                    last edited by

                    @coliver said:

                    @thanksaj said:

                    @coliver said:

                    @thanksaj said:

                    @coliver said:

                    @thanksaj said:

                    @coliver said:

                    @thanksaj said:

                    I assume they are using Outlook, right? Is this something you can test from the OWA? Not familiar enough with Public Folders to know if you can or can't...

                    Right just with Outlook, all users are able to login correctly to OWA, even able to mount the public folder from the web interface.

                    Could it be an Outlook profile issue? Have you tried completely removing the profile and re-adding it and letting it rebuild?

                    Yep, deployed new computers even and it still comes up. Which makes me think it might be a backend issue. The oddest part is that I haven't had the pop up a single time... which makes it very difficult to troubleshoot.

                    I assume you're a domain admin. Could it be a Windows permission error of some sort?

                    I am yes, it could but what permissions would be required?

                    I honestly don't know. I'm just trying to think of things it could be. Has anyone else not had this issue at all? I'm just trying to find the pattern. Once we know the pattern, we can start trying to figure out what's causing the pattern.

                    Yep, a few people in this office and none of our secondary office (they use a different domain name but are on the same system). I found it doesn't matter if the users are local admins on their machines or not either.

                    This is a really weird issue...

                    coliverC 1 Reply Last reply Reply Quote 0
                    • coliverC
                      coliver @thanksajdotcom
                      last edited by

                      @thanksaj said:

                      @coliver said:

                      @thanksaj said:

                      @coliver said:

                      @thanksaj said:

                      @coliver said:

                      @thanksaj said:

                      @coliver said:

                      @thanksaj said:

                      I assume they are using Outlook, right? Is this something you can test from the OWA? Not familiar enough with Public Folders to know if you can or can't...

                      Right just with Outlook, all users are able to login correctly to OWA, even able to mount the public folder from the web interface.

                      Could it be an Outlook profile issue? Have you tried completely removing the profile and re-adding it and letting it rebuild?

                      Yep, deployed new computers even and it still comes up. Which makes me think it might be a backend issue. The oddest part is that I haven't had the pop up a single time... which makes it very difficult to troubleshoot.

                      I assume you're a domain admin. Could it be a Windows permission error of some sort?

                      I am yes, it could but what permissions would be required?

                      I honestly don't know. I'm just trying to think of things it could be. Has anyone else not had this issue at all? I'm just trying to find the pattern. Once we know the pattern, we can start trying to figure out what's causing the pattern.

                      Yep, a few people in this office and none of our secondary office (they use a different domain name but are on the same system). I found it doesn't matter if the users are local admins on their machines or not either.

                      This is a really weird issue...

                      Agreed, been fighting with it for three months now.

                      1 Reply Last reply Reply Quote 0
                      • coliverC
                        coliver @coliver
                        last edited by

                        @coliver said:

                        @thanksaj said:

                        @coliver said:

                        @thanksaj said:

                        @coliver said:

                        @thanksaj said:

                        @coliver said:

                        @thanksaj said:

                        I assume they are using Outlook, right? Is this something you can test from the OWA? Not familiar enough with Public Folders to know if you can or can't...

                        Right just with Outlook, all users are able to login correctly to OWA, even able to mount the public folder from the web interface.

                        Could it be an Outlook profile issue? Have you tried completely removing the profile and re-adding it and letting it rebuild?

                        Yep, deployed new computers even and it still comes up. Which makes me think it might be a backend issue. The oddest part is that I haven't had the pop up a single time... which makes it very difficult to troubleshoot.

                        I assume you're a domain admin. Could it be a Windows permission error of some sort?

                        I am yes, it could but what permissions would be required?

                        I honestly don't know. I'm just trying to think of things it could be. Has anyone else not had this issue at all? I'm just trying to find the pattern. Once we know the pattern, we can start trying to figure out what's causing the pattern.

                        Yep, a few people in this office and none of our secondary office (they use a different domain name but are on the same system). I found it doesn't matter if the users are local admins on their machines or not either. Oddly, I also use a different domain name then the rest of the people. So it may be related to one of those domain names.

                        Just had a user with the same domain name that I use have the issue. In addition to the previous steps, I've installed the Office 365 sign-in assistant on all the machines that were affected. That hasn't helped.

                        1 Reply Last reply Reply Quote 0
                        • nadnerBN
                          nadnerB
                          last edited by nadnerB

                          What version of Outlook are they using?
                          Is Exchange on premise or hosted?

                          Try running Outlook (start --> run) with a few different context switches:
                          outlook /rpcdiag
                          outlook /resetfolders
                          outlook /resetnavpane

                          Are they using cached mode?

                          • If yes, try disabling it.

                          Have you tried deleting the entire local mail profile?

                          • Control panel
                          • Also, the contents of C:\Users\ %username%\AppData\Local\Microsoft\Outlook
                          coliverC 1 Reply Last reply Reply Quote 0
                          • coliverC
                            coliver @nadnerB
                            last edited by

                            @nadnerB said:

                            What version of Outlook are they using?
                            Is Exchange on premise or hosted?

                            Exchange Online via Office365

                            Try running Outlook (start --> run) with a few different context switches:
                            outlook /rpcdiag
                            outlook /resetfolders
                            outlook /resetnavpane

                            I will look into doing this.

                            Are they using cached mode?

                            • If yes, try disabling it.

                            Will try this as well.

                            Have you tried deleting the entire local mail profile?

                            • Control panel
                            • Also, the contents of C:\Users\ %username%\AppData\Local\Microsoft\Outlook

                            I've deleted it from the control panel but not the contents of the AppData folder. I will try that too.

                            Thanks

                            1 Reply Last reply Reply Quote 0
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