Replacement Software?
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We've been using Zoho Desk for just basic ticketing for one of my teams and so far its been working well. They have the full ServiceDesk product if you want the whole RMM.inventory experience but watch out their sales group gets very aggressive
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Another thing I'll add to the list is:
Currently my company uses a group text to notify each other if they will not be in the office, etc. My boss was asking if there is a better way to deal with that specific problem in a centrally managed kind of way. I
m a little murky on this but I was thinking Rocket Chat? It functions similarly but is centrally managed. -
@wirestyle22 said in Replacement Software?:
Another thing I'll add to the list is:
Currently my company uses a group text to notify each other if they will not be in the office, etc. My boss was asking if there is a better way to deal with that specific problem in a centrally managed kind of way. I
m a little murky on this but I was thinking Rocket Chat? It functions similarly but is centrally managed.As in what, a group text goes directly to the people that need to know. Same as a group email. I know I wouldn't want my phone buzzing at whatever hour saying "out sick" via multiple channels.
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@dustinb3403 said in Replacement Software?:
@wirestyle22 said in Replacement Software?:
Another thing I'll add to the list is:
Currently my company uses a group text to notify each other if they will not be in the office, etc. My boss was asking if there is a better way to deal with that specific problem in a centrally managed kind of way. I
m a little murky on this but I was thinking Rocket Chat? It functions similarly but is centrally managed.As in what, a group text goes directly to the people that need to know. Same as a group email. I know I wouldn't want my phone buzzing at whatever hour saying "out sick" via multiple channels.
He just said centrally managed. Accessible via mobile device. Everyone here has a smart phone, either samsung galaxy or iphone. I thought rocket Chat might fit the bill.
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@wirestyle22 said in Replacement Software?:
My boss asked me to try to find replacement for some of the software we use.
Ticketing: Connectwise
Opinion: Connectwise is way too convoluted. Getting anywhere takes too long. Customers don't want to use it at all. I was thinking we could use OSTicket but I wanted to ask anyway just to get your opinions.RMM: Solarwinds N-Central
Opinion: The one thing my boss will not part with.Accounting: Quickbooks
Opinion: I haven't really looks into anything for accounting so this is out of my wheelpark. They seem to be happy with QB, but I'm sure there is much better out there.Asset Management: Sort of Connectwise
Opinion: Snipe-IT?Sales & Marketing: Considering Salesforce but I have no experience here either. @BRRABill might know
Addition: Currently my company uses a group text to notify each other if they will not be in the office, etc. My boss was asking if there is a better way to deal with that specific problem in a centrally managed kind of way. I
m a little murky on this but I was thinking Rocket Chat? It functions similarly but is centrally managed.TL;DR
I would create a topic per tool to avoid any derailing and to keep the discussion focused.
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@thwr said in Replacement Software?:
@wirestyle22 said in Replacement Software?:
My boss asked me to try to find replacement for some of the software we use.
Ticketing: Connectwise
Opinion: Connectwise is way too convoluted. Getting anywhere takes too long. Customers don't want to use it at all. I was thinking we could use OSTicket but I wanted to ask anyway just to get your opinions.RMM: Solarwinds N-Central
Opinion: The one thing my boss will not part with.Accounting: Quickbooks
Opinion: I haven't really looks into anything for accounting so this is out of my wheelpark. They seem to be happy with QB, but I'm sure there is much better out there.Asset Management: Sort of Connectwise
Opinion: Snipe-IT?Sales & Marketing: Considering Salesforce but I have no experience here either. @BRRABill might know
Addition: Currently my company uses a group text to notify each other if they will not be in the office, etc. My boss was asking if there is a better way to deal with that specific problem in a centrally managed kind of way. I
m a little murky on this but I was thinking Rocket Chat? It functions similarly but is centrally managed.TL;DR
I would create a topic per tool to avoid any derailing and to keep the discussion focused.
Alright. Incoming.
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@JaredBusch said in Replacement Software?:
@dafyre said in Replacement Software?:
RMM: Atera (https://www.atera.com/)
There's somebody here that uses that one... Is it you, @JaredBusch ?
Yes, I use Atera. Works well for my needs.
HAs a lot more functionality than I have spent time to use though.
@JaredBusch How is the Atera agent in Linux desktops? Does it work as good as the Windows agent?
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@FATeknollogee said in Replacement Software?:
@JaredBusch said in Replacement Software?:
@dafyre said in Replacement Software?:
RMM: Atera (https://www.atera.com/)
There's somebody here that uses that one... Is it you, @JaredBusch ?
Yes, I use Atera. Works well for my needs.
HAs a lot more functionality than I have spent time to use though.
@JaredBusch How is the Atera agent in Linux desktops? Does it work as good as the Windows agent?
Never used it.
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GLPI + FusionInventory could look after your ticketing and asset management
We're in the process of moving away from OSTicket, it's great for basic stuff but doesn't have much in the way of reporting out of the box.
RMM is sort of on commodo / Itarian... I don't use it much so I can't speak to how well it does or doesn't work.
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@notverypunny said in Replacement Software?:
GLPI + FusionInventory could look after your ticketing and asset management
We're in the process of moving away from OSTicket, it's great for basic stuff but doesn't have much in the way of reporting out of the box.
RMM is sort of on commodo / Itarian... I don't use it much so I can't speak to how well it does or doesn't work.
Never really used FusionInventory or OCS Inventory NG but I did used GLPI a lot and works great has an asset management.
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Zammad is an interesting help desk/ticketing system.
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@scottalanmiller said in Replacement Software?:
@wirestyle22 said in Replacement Software?:
Accounting: Quickbooks
Opinion: I haven't really looks into anything for accounting so this is out of my wheelpark. They seem to be happy with QB, but I'm sure there is much better out there.Wave and Xero
Wave is awesome, but if you need to print checks then it's a no go.
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@stacksofplates said in Replacement Software?:
Zammad is an interesting help desk/ticketing system.
I've been interested to see someone using that.
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@stacksofplates said in Replacement Software?:
@scottalanmiller said in Replacement Software?:
@wirestyle22 said in Replacement Software?:
Accounting: Quickbooks
Opinion: I haven't really looks into anything for accounting so this is out of my wheelpark. They seem to be happy with QB, but I'm sure there is much better out there.Wave and Xero
Wave is awesome, but if you need to print checks then it's a no go.
That killed us early on.
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@scottalanmiller said in Replacement Software?:
@stacksofplates said in Replacement Software?:
Zammad is an interesting help desk/ticketing system.
I've been interested to see someone using that.
Same
Instead of trying it out we're going to spend $15000 on software licences
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I know this thread is over a year old, but for group chat, there's Mattermost. If you get the GitLab integrated version, you can have LDAP authentication without paying for the premium version.
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Ticketing - we are moving from HESK to Connectwise..
Not my choice, and I'm not involved.
(additional comments redacted)
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@scottalanmiller said in Replacement Software?:
@stacksofplates said in Replacement Software?:
Zammad is an interesting help desk/ticketing system.
I've been interested to see someone using that.
We were evaluating it before I left the last company. It was between that and osTicket.
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@scottalanmiller said in Replacement Software?:
@stacksofplates said in Replacement Software?:
@scottalanmiller said in Replacement Software?:
@wirestyle22 said in Replacement Software?:
Accounting: Quickbooks
Opinion: I haven't really looks into anything for accounting so this is out of my wheelpark. They seem to be happy with QB, but I'm sure there is much better out there.Wave and Xero
Wave is awesome, but if you need to print checks then it's a no go.
That killed us early on.
People are continually requesting it and they just say it's not on their roadmap. Oh well.
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@stacksofplates said in Replacement Software?:
People are continually requesting it and they just say it's not on their roadmap. Oh well.
I wonder if they are sponsored by someone who won't allow it?
