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    fwconsole creating many emails through our Barracuda mail filter

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    freepbx 14 sangoma freepbx
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    • dbeatoD
      dbeato @WLS-ITGuy
      last edited by

      @WLS-ITGuy said in fwconsole creating many emails through our Barracuda mail filter:

      @dbeato said in fwconsole creating many emails through our Barracuda mail filter:

      what is the message that you are getting from the Barracuda?

      Alert: High out-queue length. out-queue length: 2420

      This alert applies to the Barracuda Email Security Gateway at IP address 172.16.0.3(MAC address: 4C:CC:6A:24:CB:74 / serial number: 851091) with a default domain of 'wls.wels.net'.

      Yeah, that is normal but on the queue. What does it show as the error that is sending on an email?

      WLS-ITGuyW 1 Reply Last reply Reply Quote 0
      • WLS-ITGuyW
        WLS-ITGuy @dbeato
        last edited by

        @dbeato said in fwconsole creating many emails through our Barracuda mail filter:

        @WLS-ITGuy said in fwconsole creating many emails through our Barracuda mail filter:

        @dbeato said in fwconsole creating many emails through our Barracuda mail filter:

        what is the message that you are getting from the Barracuda?

        Alert: High out-queue length. out-queue length: 2420

        This alert applies to the Barracuda Email Security Gateway at IP address 172.16.0.3(MAC address: 4C:CC:6A:24:CB:74 / serial number: 851091) with a default domain of 'wls.wels.net'.

        Yeah, that is normal but on the queue. What does it show as the error that is sending on an email?

        For this one: Cron asterisk@freepbx /usr/local/sbin/fwconsole util cleanplaybackcache -q

        I get: /bin/sh: /usr/local/sbin/fwconsole: No such file or directory

        WLS-ITGuyW 1 Reply Last reply Reply Quote 0
        • WLS-ITGuyW
          WLS-ITGuy @WLS-ITGuy
          last edited by

          Sangoma's response was to turn off the cron jobs that were causing the issues.

          That doesn't answer the question of why they are suddenly happening and what changed to make them happen.

          dbeatoD 1 Reply Last reply Reply Quote 0
          • dbeatoD
            dbeato @WLS-ITGuy
            last edited by

            @WLS-ITGuy said in fwconsole creating many emails through our Barracuda mail filter:

            Sangoma's response was to turn off the cron jobs that were causing the issues.

            That doesn't answer the question of why they are suddenly happening and what changed to make them happen.

            I would check on the system you have and check what is sending emails instead.

            WLS-ITGuyW 1 Reply Last reply Reply Quote 0
            • WLS-ITGuyW
              WLS-ITGuy @dbeato
              last edited by

              @dbeato said in fwconsole creating many emails through our Barracuda mail filter:

              @WLS-ITGuy said in fwconsole creating many emails through our Barracuda mail filter:

              Sangoma's response was to turn off the cron jobs that were causing the issues.

              That doesn't answer the question of why they are suddenly happening and what changed to make them happen.

              I would check on the system you have and check what is sending emails instead.

              Freepbx is set to email through Exchange

              1 Reply Last reply Reply Quote 0
              • WLS-ITGuyW
                WLS-ITGuy
                last edited by

                This is what shows up in the barracuda queue:

                alt text

                1 Reply Last reply Reply Quote 0
                • dbeatoD
                  dbeato
                  last edited by

                  Check this
                  https://issues.freepbx.org/browse/FREEPBX-11275
                  On your cronjob do you have the following at the end of it?

                  > /dev/null 2>&1
                  
                  WLS-ITGuyW 1 Reply Last reply Reply Quote 0
                  • WLS-ITGuyW
                    WLS-ITGuy @dbeato
                    last edited by

                    @dbeato said in fwconsole creating many emails through our Barracuda mail filter:

                    Check this
                    https://issues.freepbx.org/browse/FREEPBX-11275
                    On your cronjob do you have the following at the end of it?

                    > /dev/null 2>&1
                    

                    Full cron list:

                    * * * * * [ -x /var/www/html/admin/modules/dashboard/scheduler.php ] && /var/www/html/admin/modules/dashboard/scheduler.php > /dev/null 2>&1
                    */1 * * * * /var/lib/asterisk/bin/pagepro-scheduler.php 2>&1 >/dev/null
                    47 3 * * * /usr/sbin/fwconsole certificates --updateall -q 2>&1 >/dev/null
                    */15 * * * * [ -e /etc/asterisk/firewall.enabled ] && touch /var/spool/asterisk/incron/firewall.firewall
                    @daily  [ -e /var/www/html/admin/modules/sysadmin/bin/check_portal.php ] && /var/www/html/admin/modules/sysadmin/bin/check_portal.php >/dev/null 2>&1
                    @daily  [ -x /var/lib/asterisk/agi-bin/ddns_client.php ] && /var/lib/asterisk/agi-bin/ddns_client.php >/dev/null 2>&1
                    51 * * * * /usr/local/sbin/fwconsole util cleanplaybackcache -q
                    * * * * * [ -x /var/lib/asterisk/bin/schedtc.php ] && /var/lib/asterisk/bin/schedtc.php
                    @hourly  [ -x /var/lib/asterisk/bin/storage.php ] && /var/lib/asterisk/bin/storage.php >/dev/null 2>&1
                    @daily /usr/local/sbin/fwconsole pms mk_dirty > /dev/null 2>&1
                    * * * * * /usr/local/sbin/fwconsole pms wu_alert > /dev/null 2>&1
                    * * * * * /usr/local/sbin/fwconsole queuestats --syncall >> /tmp/reader.log 2>&1
                    30 22 * * * /usr/local/sbin/fwconsole recordingreports -s -c -q > /dev/null 2>&1
                    0 0 1 * * php /var/lib/asterisk/agi-bin/backuprecordings.php  > /dev/null 2>&1
                    @daily [ -x /var/lib/asterisk/bin/freepbx_sipstation_check ] && /var/lib/asterisk/bin/freepbx_sipstation_check 2>&1 > /dev/null
                    * * * * * php /var/lib/asterisk/bin/vqplus_generate_periodical_events.php > /dev/null 2>&1
                    @daily  [ -x /var/lib/asterisk/agi-bin/update_license.php ] && /var/lib/asterisk/agi-bin/update_license.php --delay
                    12 5 * * * [ -e /usr/local/sbin/fwconsole ] && /usr/local/sbin/fwconsole ma listonline --sendemail -q > /dev/null 2>&1
                    
                    dbeatoD 1 Reply Last reply Reply Quote 0
                    • dbeatoD
                      dbeato @WLS-ITGuy
                      last edited by

                      @WLS-ITGuy said in fwconsole creating many emails through our Barracuda mail filter:

                      51 * * * * /usr/local/sbin/fwconsole util cleanplaybackcache -q

                      so change this line to, that way it doesn't send an email.

                      51 * * * * /usr/local/sbin/fwconsole util cleanplaybackcache -q > /dev/null 2>&1
                      WLS-ITGuyW 1 Reply Last reply Reply Quote 0
                      • WLS-ITGuyW
                        WLS-ITGuy @dbeato
                        last edited by

                        @dbeato said in fwconsole creating many emails through our Barracuda mail filter:

                        @WLS-ITGuy said in fwconsole creating many emails through our Barracuda mail filter:

                        51 * * * * /usr/local/sbin/fwconsole util cleanplaybackcache -q

                        so change this line to, that way it doesn't send an email.

                        51 * * * * /usr/local/sbin/fwconsole util cleanplaybackcache -q > /dev/null 2>&1
                        

                        Done. We'll see what happens in an hour 🙂

                        1 Reply Last reply Reply Quote 0
                        • JaredBuschJ
                          JaredBusch
                          last edited by

                          Or, put the symlink back as the bug report stated.

                          1 Reply Last reply Reply Quote 2
                          • WLS-ITGuyW
                            WLS-ITGuy
                            last edited by

                            Well, editing the cron worked. I suppose I could put the symlink back but it isn't spitting emails to the queue anymore so...

                            dbeatoD JaredBuschJ 2 Replies Last reply Reply Quote 1
                            • dbeatoD
                              dbeato @WLS-ITGuy
                              last edited by

                              @WLS-ITGuy said in fwconsole creating many emails through our Barracuda mail filter:

                              Well, editing the cron worked. I suppose I could put the symlink back but it isn't spitting emails to the queue anymore so...

                              Awesome!

                              WLS-ITGuyW 1 Reply Last reply Reply Quote 0
                              • WLS-ITGuyW
                                WLS-ITGuy @dbeato
                                last edited by

                                @dbeato said in fwconsole creating many emails through our Barracuda mail filter:

                                @WLS-ITGuy said in fwconsole creating many emails through our Barracuda mail filter:

                                Well, editing the cron worked. I suppose I could put the symlink back but it isn't spitting emails to the queue anymore so...

                                Awesome!

                                Thanks! I tried finding something online but your Google-fu is better than mine.

                                I am a little disappointed in Sangoma support though.

                                1 Reply Last reply Reply Quote 0
                                • JaredBuschJ
                                  JaredBusch @WLS-ITGuy
                                  last edited by JaredBusch

                                  @WLS-ITGuy said in fwconsole creating many emails through our Barracuda mail filter:

                                  Well, editing the cron worked. I suppose I could put the symlink back but it isn't spitting emails to the queue anymore so...

                                  But it is also not correctly running the task that the cron job should be running.

                                  That was the point of the error message.

                                  WLS-ITGuyW 1 Reply Last reply Reply Quote 0
                                  • WLS-ITGuyW
                                    WLS-ITGuy @JaredBusch
                                    last edited by

                                    @JaredBusch said in fwconsole creating many emails through our Barracuda mail filter:

                                    @WLS-ITGuy said in fwconsole creating many emails through our Barracuda mail filter:

                                    Well, editing the cron worked. I suppose I could put the symlink back but it isn't spitting emails to the queue anymore so...

                                    But it is also not correctly running the task that the cron job should be running.

                                    That was the point of the error message.

                                    Well, you don't have to get that's not the correct fix on me. Fine, I'll fix it the right way then 🙂

                                    JaredBuschJ 1 Reply Last reply Reply Quote 0
                                    • JaredBuschJ
                                      JaredBusch @WLS-ITGuy
                                      last edited by

                                      @WLS-ITGuy said in fwconsole creating many emails through our Barracuda mail filter:

                                      @JaredBusch said in fwconsole creating many emails through our Barracuda mail filter:

                                      @WLS-ITGuy said in fwconsole creating many emails through our Barracuda mail filter:

                                      Well, editing the cron worked. I suppose I could put the symlink back but it isn't spitting emails to the queue anymore so...

                                      But it is also not correctly running the task that the cron job should be running.

                                      That was the point of the error message.

                                      Well, you don't have to get that's not the correct fix on me. Fine, I'll fix it the right way then 🙂

                                      The odd thing here would be what happened to the links in the first place.

                                      WLS-ITGuyW 1 Reply Last reply Reply Quote 0
                                      • WLS-ITGuyW
                                        WLS-ITGuy @JaredBusch
                                        last edited by

                                        @JaredBusch said in fwconsole creating many emails through our Barracuda mail filter:

                                        @WLS-ITGuy said in fwconsole creating many emails through our Barracuda mail filter:

                                        @JaredBusch said in fwconsole creating many emails through our Barracuda mail filter:

                                        @WLS-ITGuy said in fwconsole creating many emails through our Barracuda mail filter:

                                        Well, editing the cron worked. I suppose I could put the symlink back but it isn't spitting emails to the queue anymore so...

                                        But it is also not correctly running the task that the cron job should be running.

                                        That was the point of the error message.

                                        Well, you don't have to get that's not the correct fix on me. Fine, I'll fix it the right way then 🙂

                                        The odd thing here would be what happened to the links in the first place.

                                        Which is why I created the ticket with Sangoma. Their response was to delete the cron jobs causing the error.

                                        So to do this the right way I do what exactly?

                                        JaredBuschJ 1 Reply Last reply Reply Quote 0
                                        • JaredBuschJ
                                          JaredBusch @WLS-ITGuy
                                          last edited by

                                          @WLS-ITGuy said in fwconsole creating many emails through our Barracuda mail filter:

                                          @JaredBusch said in fwconsole creating many emails through our Barracuda mail filter:

                                          @WLS-ITGuy said in fwconsole creating many emails through our Barracuda mail filter:

                                          @JaredBusch said in fwconsole creating many emails through our Barracuda mail filter:

                                          @WLS-ITGuy said in fwconsole creating many emails through our Barracuda mail filter:

                                          Well, editing the cron worked. I suppose I could put the symlink back but it isn't spitting emails to the queue anymore so...

                                          But it is also not correctly running the task that the cron job should be running.

                                          That was the point of the error message.

                                          Well, you don't have to get that's not the correct fix on me. Fine, I'll fix it the right way then 🙂

                                          The odd thing here would be what happened to the links in the first place.

                                          Which is why I created the ticket with Sangoma. Their response was to delete the cron jobs causing the error.

                                          So to do this the right way I do what exactly?

                                          I'm not the happiest with their support team. I recently opened two tickets that they completely did not understand. Finally a dev is on it and things are being worked out.

                                          Their dev's are solid. Support, less so.

                                          WLS-ITGuyW 1 Reply Last reply Reply Quote 0
                                          • WLS-ITGuyW
                                            WLS-ITGuy @JaredBusch
                                            last edited by

                                            @JaredBusch said in fwconsole creating many emails through our Barracuda mail filter:

                                            @WLS-ITGuy said in fwconsole creating many emails through our Barracuda mail filter:

                                            @JaredBusch said in fwconsole creating many emails through our Barracuda mail filter:

                                            @WLS-ITGuy said in fwconsole creating many emails through our Barracuda mail filter:

                                            @JaredBusch said in fwconsole creating many emails through our Barracuda mail filter:

                                            @WLS-ITGuy said in fwconsole creating many emails through our Barracuda mail filter:

                                            Well, editing the cron worked. I suppose I could put the symlink back but it isn't spitting emails to the queue anymore so...

                                            But it is also not correctly running the task that the cron job should be running.

                                            That was the point of the error message.

                                            Well, you don't have to get that's not the correct fix on me. Fine, I'll fix it the right way then 🙂

                                            The odd thing here would be what happened to the links in the first place.

                                            Which is why I created the ticket with Sangoma. Their response was to delete the cron jobs causing the error.

                                            So to do this the right way I do what exactly?

                                            I'm not the happiest with their support team. I recently opened two tickets that they completely did not understand. Finally a dev is on it and things are being worked out.

                                            Their dev's are solid. Support, less so.

                                            Matt and Robert have been stellar when you can actually get them. The tier setup has changed since Sangoma took over and it takes FOREVER to get elevated to one of those guys.

                                            1 Reply Last reply Reply Quote 0
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