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    Windows 10 Defender Won't Start After Malware or Ransomware

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    defender anti-virus windows windows 10 malware ransomware
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    • scottalanmillerS
      scottalanmiller
      last edited by

      Most of the restart issues appear to be from Sophos, not ransomware.

      1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller
        last edited by

        But if you want a long analysis, we did the numbers and because there is no fear of data theft, and only of system down time, the decision to fix, rather than replace, the environment was paid. It's purely a manufacturing situation and the only financial impact is to the ability to manufacture. Rebuilding would have impacted that more.

        1 Reply Last reply Reply Quote 0
        • DustinB3403D
          DustinB3403
          last edited by

          I would think that Windows 10 Defender should continue working during and after malware or ransomware. Rather than just giving up and not operating. . . lol.

          Also I highly recommend Cybereason RansomFree

          scottalanmillerS DanpD 2 Replies Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller @DustinB3403
            last edited by

            @DustinB3403 said in Windows 10 Defender Won't Start After Malware or Ransomware:

            I would think that Windows 10 Defender should continue working during and after malware or ransomware. Rather than just giving up and not operating.

            No application keeps working once it has been disabled.

            DustinB3403D 1 Reply Last reply Reply Quote 0
            • DustinB3403D
              DustinB3403 @scottalanmiller
              last edited by

              @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

              @DustinB3403 said in Windows 10 Defender Won't Start After Malware or Ransomware:

              I would think that Windows 10 Defender should continue working during and after malware or ransomware. Rather than just giving up and not operating.

              No application keeps working once it has been disabled.

              Nothing on the computer works if Defender is disabled? I've not seen that before.

              scottalanmillerS 1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller @DustinB3403
                last edited by

                @DustinB3403 said in Windows 10 Defender Won't Start After Malware or Ransomware:

                @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                @DustinB3403 said in Windows 10 Defender Won't Start After Malware or Ransomware:

                I would think that Windows 10 Defender should continue working during and after malware or ransomware. Rather than just giving up and not operating.

                No application keeps working once it has been disabled.

                Nothing on the computer works if Defender is disabled? I've not seen that before.

                "Application" is the antecedent. Not "Defender."

                DashrenderD 1 Reply Last reply Reply Quote 0
                • DashrenderD
                  Dashrender @scottalanmiller
                  last edited by

                  @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                  @DustinB3403 said in Windows 10 Defender Won't Start After Malware or Ransomware:

                  @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                  @DustinB3403 said in Windows 10 Defender Won't Start After Malware or Ransomware:

                  I would think that Windows 10 Defender should continue working during and after malware or ransomware. Rather than just giving up and not operating.

                  No application keeps working once it has been disabled.

                  Nothing on the computer works if Defender is disabled? I've not seen that before.

                  "Application" is the antecedent. Not "Defender."

                  i.e. the ransomware disabled Defender

                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller @Dashrender
                    last edited by

                    @Dashrender said in Windows 10 Defender Won't Start After Malware or Ransomware:

                    @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                    @DustinB3403 said in Windows 10 Defender Won't Start After Malware or Ransomware:

                    @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                    @DustinB3403 said in Windows 10 Defender Won't Start After Malware or Ransomware:

                    I would think that Windows 10 Defender should continue working during and after malware or ransomware. Rather than just giving up and not operating.

                    No application keeps working once it has been disabled.

                    Nothing on the computer works if Defender is disabled? I've not seen that before.

                    "Application" is the antecedent. Not "Defender."

                    i.e. the ransomware disabled Defender

                    Or Sophos did. Hard to tell. We saw the same disablement where there was no infection.

                    dbeatoD 1 Reply Last reply Reply Quote 0
                    • DanpD
                      Danp @DustinB3403
                      last edited by

                      @DustinB3403 said in Windows 10 Defender Won't Start After Malware or Ransomware:

                      Also I highly recommend Cybereason RansomFree

                      Product is no longer developed or supported.

                      RojoLocoR 1 Reply Last reply Reply Quote 0
                      • dbeatoD
                        dbeato @scottalanmiller
                        last edited by

                        @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                        @Dashrender said in Windows 10 Defender Won't Start After Malware or Ransomware:

                        @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                        @DustinB3403 said in Windows 10 Defender Won't Start After Malware or Ransomware:

                        @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                        @DustinB3403 said in Windows 10 Defender Won't Start After Malware or Ransomware:

                        I would think that Windows 10 Defender should continue working during and after malware or ransomware. Rather than just giving up and not operating.

                        No application keeps working once it has been disabled.

                        Nothing on the computer works if Defender is disabled? I've not seen that before.

                        "Application" is the antecedent. Not "Defender."

                        i.e. the ransomware disabled Defender

                        Or Sophos did. Hard to tell. We saw the same disablement where there was no infection.

                        What version of Sophos? and did it have Intercept X?

                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller @dbeato
                          last edited by

                          @dbeato said in Windows 10 Defender Won't Start After Malware or Ransomware:

                          @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                          @Dashrender said in Windows 10 Defender Won't Start After Malware or Ransomware:

                          @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                          @DustinB3403 said in Windows 10 Defender Won't Start After Malware or Ransomware:

                          @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                          @DustinB3403 said in Windows 10 Defender Won't Start After Malware or Ransomware:

                          I would think that Windows 10 Defender should continue working during and after malware or ransomware. Rather than just giving up and not operating.

                          No application keeps working once it has been disabled.

                          Nothing on the computer works if Defender is disabled? I've not seen that before.

                          "Application" is the antecedent. Not "Defender."

                          i.e. the ransomware disabled Defender

                          Or Sophos did. Hard to tell. We saw the same disablement where there was no infection.

                          What version of Sophos? and did it have Intercept X?

                          Didn't check, but probably older. We were just removing it.

                          dbeatoD 1 Reply Last reply Reply Quote 0
                          • RojoLocoR
                            RojoLoco @Danp
                            last edited by

                            @Danp said in Windows 10 Defender Won't Start After Malware or Ransomware:

                            @DustinB3403 said in Windows 10 Defender Won't Start After Malware or Ransomware:

                            Also I highly recommend Cybereason RansomFree

                            Product is no longer developed or supported.

                            My installs keep getting updates... Got any confirmation of this?

                            black3dynamiteB DanpD 2 Replies Last reply Reply Quote 0
                            • black3dynamiteB
                              black3dynamite @RojoLoco
                              last edited by

                              @RojoLoco said in Windows 10 Defender Won't Start After Malware or Ransomware:

                              @Danp said in Windows 10 Defender Won't Start After Malware or Ransomware:

                              @DustinB3403 said in Windows 10 Defender Won't Start After Malware or Ransomware:

                              Also I highly recommend Cybereason RansomFree

                              Product is no longer developed or supported.

                              My installs keep getting updates... Got any confirmation of this?

                              https://www.cybereason.com/hubfs/ransomfree-EOL-message.pdf

                              1 Reply Last reply Reply Quote 1
                              • DanpD
                                Danp @RojoLoco
                                last edited by

                                @RojoLoco Click the link and read for yourself. Also this -- https://www.cybereason.com/hubfs/ransomfree-EOL-message.pdf

                                RojoLocoR 1 Reply Last reply Reply Quote 3
                                • dbeatoD
                                  dbeato @scottalanmiller
                                  last edited by

                                  @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                  @dbeato said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                  @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                  @Dashrender said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                  @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                  @DustinB3403 said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                  @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                  @DustinB3403 said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                  I would think that Windows 10 Defender should continue working during and after malware or ransomware. Rather than just giving up and not operating.

                                  No application keeps working once it has been disabled.

                                  Nothing on the computer works if Defender is disabled? I've not seen that before.

                                  "Application" is the antecedent. Not "Defender."

                                  i.e. the ransomware disabled Defender

                                  Or Sophos did. Hard to tell. We saw the same disablement where there was no infection.

                                  What version of Sophos? and did it have Intercept X?

                                  Didn't check, but probably older. We were just removing it.

                                  I was just asking as we use Sophos and we have seen advert some ransomware or other infections pretty much all the time. So it would be cool to know which ransomware variant was causing this.

                                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                                  • scottalanmillerS
                                    scottalanmiller @dbeato
                                    last edited by

                                    @dbeato said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                    @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                    @dbeato said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                    @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                    @Dashrender said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                    @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                    @DustinB3403 said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                    @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                    @DustinB3403 said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                    I would think that Windows 10 Defender should continue working during and after malware or ransomware. Rather than just giving up and not operating.

                                    No application keeps working once it has been disabled.

                                    Nothing on the computer works if Defender is disabled? I've not seen that before.

                                    "Application" is the antecedent. Not "Defender."

                                    i.e. the ransomware disabled Defender

                                    Or Sophos did. Hard to tell. We saw the same disablement where there was no infection.

                                    What version of Sophos? and did it have Intercept X?

                                    Didn't check, but probably older. We were just removing it.

                                    I was just asking as we use Sophos and we have seen advert some ransomware or other infections pretty much all the time. So it would be cool to know which ransomware variant was causing this.

                                    Sophos is the primary thing causing this issue for us. It crippled Windows so that even if you removed it, other AV would keep breaking. Really makes me wary of Sophos.

                                    dbeatoD 1 Reply Last reply Reply Quote 0
                                    • dbeatoD
                                      dbeato @scottalanmiller
                                      last edited by

                                      @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                      @dbeato said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                      @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                      @dbeato said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                      @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                      @Dashrender said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                      @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                      @DustinB3403 said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                      @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                      @DustinB3403 said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                      I would think that Windows 10 Defender should continue working during and after malware or ransomware. Rather than just giving up and not operating.

                                      No application keeps working once it has been disabled.

                                      Nothing on the computer works if Defender is disabled? I've not seen that before.

                                      "Application" is the antecedent. Not "Defender."

                                      i.e. the ransomware disabled Defender

                                      Or Sophos did. Hard to tell. We saw the same disablement where there was no infection.

                                      What version of Sophos? and did it have Intercept X?

                                      Didn't check, but probably older. We were just removing it.

                                      I was just asking as we use Sophos and we have seen advert some ransomware or other infections pretty much all the time. So it would be cool to know which ransomware variant was causing this.

                                      Sophos is the primary thing causing this issue for us. It crippled Windows so that even if you removed it, other AV would keep breaking. Really makes me wary of Sophos.

                                      There is a removal tool for this... AV are meant to not be tampered with which is probably what Sophos did. That is one thing that Sophos does, there is no way to properly uninstall it without a tamper protection password or removal.

                                      scottalanmillerS 1 Reply Last reply Reply Quote 1
                                      • scottalanmillerS
                                        scottalanmiller @dbeato
                                        last edited by

                                        @dbeato said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                        @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                        @dbeato said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                        @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                        @dbeato said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                        @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                        @Dashrender said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                        @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                        @DustinB3403 said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                        @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                        @DustinB3403 said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                        I would think that Windows 10 Defender should continue working during and after malware or ransomware. Rather than just giving up and not operating.

                                        No application keeps working once it has been disabled.

                                        Nothing on the computer works if Defender is disabled? I've not seen that before.

                                        "Application" is the antecedent. Not "Defender."

                                        i.e. the ransomware disabled Defender

                                        Or Sophos did. Hard to tell. We saw the same disablement where there was no infection.

                                        What version of Sophos? and did it have Intercept X?

                                        Didn't check, but probably older. We were just removing it.

                                        I was just asking as we use Sophos and we have seen advert some ransomware or other infections pretty much all the time. So it would be cool to know which ransomware variant was causing this.

                                        Sophos is the primary thing causing this issue for us. It crippled Windows so that even if you removed it, other AV would keep breaking. Really makes me wary of Sophos.

                                        There is a removal tool for this... AV are meant to not be tampered with which is probably what Sophos did. That is one thing that Sophos does, there is no way to properly uninstall it without a tamper protection password or removal.

                                        That's how we describe ransomware!

                                        Getting Sophos to stop scanning isn't an issue, it's getting Sophos to allow legitimate scanning is the issue!

                                        dbeatoD 1 Reply Last reply Reply Quote 0
                                        • dbeatoD
                                          dbeato @scottalanmiller
                                          last edited by

                                          @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                          @dbeato said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                          @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                          @dbeato said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                          @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                          @dbeato said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                          @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                          @Dashrender said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                          @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                          @DustinB3403 said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                          @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                          @DustinB3403 said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                          I would think that Windows 10 Defender should continue working during and after malware or ransomware. Rather than just giving up and not operating.

                                          No application keeps working once it has been disabled.

                                          Nothing on the computer works if Defender is disabled? I've not seen that before.

                                          "Application" is the antecedent. Not "Defender."

                                          i.e. the ransomware disabled Defender

                                          Or Sophos did. Hard to tell. We saw the same disablement where there was no infection.

                                          What version of Sophos? and did it have Intercept X?

                                          Didn't check, but probably older. We were just removing it.

                                          I was just asking as we use Sophos and we have seen advert some ransomware or other infections pretty much all the time. So it would be cool to know which ransomware variant was causing this.

                                          Sophos is the primary thing causing this issue for us. It crippled Windows so that even if you removed it, other AV would keep breaking. Really makes me wary of Sophos.

                                          There is a removal tool for this... AV are meant to not be tampered with which is probably what Sophos did. That is one thing that Sophos does, there is no way to properly uninstall it without a tamper protection password or removal.

                                          That's how we describe ransomware!

                                          Getting Sophos to stop scanning isn't an issue, it's getting Sophos to allow legitimate scanning is the issue!

                                          I can see where it resembles the behavior of a ransomware, same will be for Webroot, they are extremely hard to remove unless you go to SafeMode to remove them. That is one of the ways the combat said ransomware or Malware.

                                          scottalanmillerS 1 Reply Last reply Reply Quote 0
                                          • scottalanmillerS
                                            scottalanmiller @dbeato
                                            last edited by

                                            @dbeato said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                            @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                            @dbeato said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                            @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                            @dbeato said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                            @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                            @dbeato said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                            @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                            @Dashrender said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                            @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                            @DustinB3403 said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                            @scottalanmiller said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                            @DustinB3403 said in Windows 10 Defender Won't Start After Malware or Ransomware:

                                            I would think that Windows 10 Defender should continue working during and after malware or ransomware. Rather than just giving up and not operating.

                                            No application keeps working once it has been disabled.

                                            Nothing on the computer works if Defender is disabled? I've not seen that before.

                                            "Application" is the antecedent. Not "Defender."

                                            i.e. the ransomware disabled Defender

                                            Or Sophos did. Hard to tell. We saw the same disablement where there was no infection.

                                            What version of Sophos? and did it have Intercept X?

                                            Didn't check, but probably older. We were just removing it.

                                            I was just asking as we use Sophos and we have seen advert some ransomware or other infections pretty much all the time. So it would be cool to know which ransomware variant was causing this.

                                            Sophos is the primary thing causing this issue for us. It crippled Windows so that even if you removed it, other AV would keep breaking. Really makes me wary of Sophos.

                                            There is a removal tool for this... AV are meant to not be tampered with which is probably what Sophos did. That is one thing that Sophos does, there is no way to properly uninstall it without a tamper protection password or removal.

                                            That's how we describe ransomware!

                                            Getting Sophos to stop scanning isn't an issue, it's getting Sophos to allow legitimate scanning is the issue!

                                            I can see where it resembles the behavior of a ransomware, same will be for Webroot, they are extremely hard to remove unless you go to SafeMode to remove them. That is one of the ways the combat said ransomware or Malware.

                                            Yeah, except the Sophos got infected as one of our "ground zero" machines, and it looks like Sophos' behaviour might have been a contributing factor to the broader spread of it.

                                            dbeatoD 1 Reply Last reply Reply Quote 0
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