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    Konica Minolta BizHub C3850 No Printing on Windows 10

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    windows windows 10 printer konica minolta bizhub c3850
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    • scottalanmillerS
      scottalanmiller @wrx7m
      last edited by

      @wrx7m said in Konica Minolta BizHub C3850 No Printing on Windows 10:

      @scottalanmiller said in Konica Minolta BizHub C3850 No Printing on Windows 10:

      Screenshot from 2018-12-06 14-07-53.png

      That update today could have been an issue.

      You can try rolling it back.

      Trying that.

      1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller @dbeato
        last edited by

        @dbeato said in Konica Minolta BizHub C3850 No Printing on Windows 10:

        @scottalanmiller said in Konica Minolta BizHub C3850 No Printing on Windows 10:

        today could have been an issue

        We have a similar situation with a customer, so I will need to find out what the deal is.

        Oh great, lol.

        1 Reply Last reply Reply Quote 0
        • scottalanmillerS
          scottalanmiller
          last edited by

          KB4100347 removed. rebooting now.

          1 Reply Last reply Reply Quote 0
          • DustinB3403D
            DustinB3403
            last edited by

            @scottalanmiller always taking the most difficult approach rather than trying the simply approach first.

            scottalanmillerS 1 Reply Last reply Reply Quote 0
            • scottalanmillerS
              scottalanmiller @DustinB3403
              last edited by

              @DustinB3403 said in Konica Minolta BizHub C3850 No Printing on Windows 10:

              @scottalanmiller always taking the most difficult approach rather than trying the simply approach first.

              What's the simpler one than that?

              DustinB3403D 1 Reply Last reply Reply Quote 0
              • DustinB3403D
                DustinB3403 @scottalanmiller
                last edited by DustinB3403

                @scottalanmiller said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                @DustinB3403 said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                @scottalanmiller always taking the most difficult approach rather than trying the simply approach first.

                What's the simpler one than that?

                Creating a normal TCP/IP port directly to the printer and seeing if you can print.

                Removing Spectre V2 updates for your CPU is just <explicative> stupid

                wrx7mW 1 Reply Last reply Reply Quote 0
                • jt1001001J
                  jt1001001
                  last edited by

                  May be silly but try turning Windows Firewall off. One of the crazy Kyocera MFP's we had wouldn't print until we did that. (It has since been replaced with a Xerox)

                  scottalanmillerS 1 Reply Last reply Reply Quote 1
                  • scottalanmillerS
                    scottalanmiller @jt1001001
                    last edited by

                    @jt1001001 said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                    May be silly but try turning Windows Firewall off. One of the crazy Kyocera MFP's we had wouldn't print until we did that. (It has since been replaced with a Xerox)

                    Will test once someone returns to the site. They just left and no one can tell us if it prints or not.

                    1 Reply Last reply Reply Quote 0
                    • wrx7mW
                      wrx7m @DustinB3403
                      last edited by

                      @DustinB3403 said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                      @scottalanmiller said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                      @DustinB3403 said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                      @scottalanmiller always taking the most difficult approach rather than trying the simply approach first.

                      What's the simpler one than that?

                      Creating a normal TCP/IP port directly to the printer and seeing if you can print.

                      Removing Spectre V2 updates for your CPU is just <explicative> stupid

                      Isn't that the only way he is trying to print?

                      DustinB3403D 1 Reply Last reply Reply Quote 0
                      • DustinB3403D
                        DustinB3403 @wrx7m
                        last edited by

                        @wrx7m said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                        @DustinB3403 said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                        @scottalanmiller said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                        @DustinB3403 said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                        @scottalanmiller always taking the most difficult approach rather than trying the simply approach first.

                        What's the simpler one than that?

                        Creating a normal TCP/IP port directly to the printer and seeing if you can print.

                        Removing Spectre V2 updates for your CPU is just <explicative> stupid

                        Isn't that the only way he is trying to print?

                        No he's using the custom port that the driver creates, not using a normal TCP/IP port IE: 10.200.102.15 to print

                        Instead it's likely some garbled port that the driver uses for whatever purpose that has been stated.

                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller @DustinB3403
                          last edited by

                          @DustinB3403 said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                          @wrx7m said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                          @DustinB3403 said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                          @scottalanmiller said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                          @DustinB3403 said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                          @scottalanmiller always taking the most difficult approach rather than trying the simply approach first.

                          What's the simpler one than that?

                          Creating a normal TCP/IP port directly to the printer and seeing if you can print.

                          Removing Spectre V2 updates for your CPU is just <explicative> stupid

                          Isn't that the only way he is trying to print?

                          No he's using the custom port that the driver creates, not using a normal TCP/IP port IE: 10.200.102.15 to print

                          Instead it's likely some garbled port that the driver uses for whatever purpose that has been stated.

                          Looks like a normal port.

                          1 Reply Last reply Reply Quote 0
                          • wrx7mW
                            wrx7m
                            last edited by

                            I would try creating the port manually.

                            scottalanmillerS 1 Reply Last reply Reply Quote 0
                            • DashrenderD
                              Dashrender
                              last edited by

                              Is it a normal IP port ( and what 'port' is it using?).

                              The WSD ports that are frequently made are crap - those always fail on me.

                              Just something to try - replace the network cable. on the PC, on the printer, try a different port on the switch.

                              Recently brand new canon wouldn't send to our SMTP server, solution - different port on the switch.

                              wrx7mW 1 Reply Last reply Reply Quote 0
                              • wrx7mW
                                wrx7m @Dashrender
                                last edited by

                                @Dashrender said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                                Is it a normal IP port ( and what 'port' is it using?).

                                The WSD ports that are frequently made are crap - those always fail on me.

                                Just something to try - replace the network cable. on the PC, on the printer, try a different port on the switch.

                                Recently brand new canon wouldn't send to our SMTP server, solution - different port on the switch.

                                Was it a failed switch port, or a port config issue?

                                DashrenderD 1 Reply Last reply Reply Quote 0
                                • scottalanmillerS
                                  scottalanmiller @wrx7m
                                  last edited by

                                  @wrx7m said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                                  I would try creating the port manually.

                                  We will once we can test again.

                                  1 Reply Last reply Reply Quote 0
                                  • DashrenderD
                                    Dashrender @wrx7m
                                    last edited by

                                    @wrx7m said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                                    @Dashrender said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                                    Is it a normal IP port ( and what 'port' is it using?).

                                    The WSD ports that are frequently made are crap - those always fail on me.

                                    Just something to try - replace the network cable. on the PC, on the printer, try a different port on the switch.

                                    Recently brand new canon wouldn't send to our SMTP server, solution - different port on the switch.

                                    Was it a failed switch port, or a port config issue?

                                    there was no configuration issue - just a weird port 25 issue on that switch port. i.e. we could print to the printer all day long - we could scan via the printer (MFP really) to SMB shares just fine, just couldn't scan via the MFP and send to email - that would sit and time out.

                                    1 Reply Last reply Reply Quote 0
                                    • jmooreJ
                                      jmoore
                                      last edited by

                                      Dustin is right here, I always do mine manually and never use an installer. Also check firmware. Make sure you don't have a duplicate IP issue. Download the basic driver from KM and use that when you do the process manually.

                                      1 Reply Last reply Reply Quote 0
                                      • RomoR
                                        Romo
                                        last edited by

                                        Authentication was enabled but not properly set:

                                        I had to got to :

                                        Printer preferences -> Basic tab -> User Authentication and Account Track -> SET THE PROPER PASSWORD -> Verify

                                        After that the computer was properly authorized to print =).

                                        scottalanmillerS dbeatoD DashrenderD jmooreJ 4 Replies Last reply Reply Quote 1
                                        • scottalanmillerS
                                          scottalanmiller @Romo
                                          last edited by

                                          @Romo said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                                          Authentication was enabled but not properly set:

                                          I had to got to :

                                          Printer preferences -> Basic tab -> User Authentication and Account Track -> SET THE PROPER PASSWORD -> Verify

                                          After that the computer was properly authorized to print =).

                                          Now that's just silly.

                                          1 Reply Last reply Reply Quote 0
                                          • dbeatoD
                                            dbeato @Romo
                                            last edited by

                                            @Romo said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                                            Authentication was enabled but not properly set:

                                            I had to got to :

                                            Printer preferences -> Basic tab -> User Authentication and Account Track -> SET THE PROPER PASSWORD -> Verify

                                            After that the computer was properly authorized to print =).

                                            Hahahah, that's silly usually you will get the requirement on the printer and say that it needs to authenticate. My issue is different 😞

                                            1 Reply Last reply Reply Quote 0
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