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    Konica Minolta BizHub C3850 No Printing on Windows 10

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    windows windows 10 printer konica minolta bizhub c3850
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    • wrx7mW
      wrx7m @scottalanmiller
      last edited by

      @scottalanmiller said in Konica Minolta BizHub C3850 No Printing on Windows 10:

      Screenshot from 2018-12-06 14-07-53.png

      That update today could have been an issue.

      You can try rolling it back.

      scottalanmillerS 1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller @wrx7m
        last edited by

        @wrx7m said in Konica Minolta BizHub C3850 No Printing on Windows 10:

        @scottalanmiller Try another to try and narrow it down.

        Those work.

        1 Reply Last reply Reply Quote 0
        • DustinB3403D
          DustinB3403
          last edited by

          I've had issues with the custom TCP/IP ports some of these printers create, where they just don't work (for whatever Windows) reason.

          I'd try adding the printer directly via the IP address and see if you can get it to print.

          1 Reply Last reply Reply Quote 0
          • dbeatoD
            dbeato @scottalanmiller
            last edited by

            @scottalanmiller said in Konica Minolta BizHub C3850 No Printing on Windows 10:

            today could have been an issue

            We have a similar situation with a customer, so I will need to find out what the deal is.

            scottalanmillerS 1 Reply Last reply Reply Quote 1
            • scottalanmillerS
              scottalanmiller @wrx7m
              last edited by

              @wrx7m said in Konica Minolta BizHub C3850 No Printing on Windows 10:

              @scottalanmiller said in Konica Minolta BizHub C3850 No Printing on Windows 10:

              Screenshot from 2018-12-06 14-07-53.png

              That update today could have been an issue.

              You can try rolling it back.

              Trying that.

              1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller @dbeato
                last edited by

                @dbeato said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                @scottalanmiller said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                today could have been an issue

                We have a similar situation with a customer, so I will need to find out what the deal is.

                Oh great, lol.

                1 Reply Last reply Reply Quote 0
                • scottalanmillerS
                  scottalanmiller
                  last edited by

                  KB4100347 removed. rebooting now.

                  1 Reply Last reply Reply Quote 0
                  • DustinB3403D
                    DustinB3403
                    last edited by

                    @scottalanmiller always taking the most difficult approach rather than trying the simply approach first.

                    scottalanmillerS 1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @DustinB3403
                      last edited by

                      @DustinB3403 said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                      @scottalanmiller always taking the most difficult approach rather than trying the simply approach first.

                      What's the simpler one than that?

                      DustinB3403D 1 Reply Last reply Reply Quote 0
                      • DustinB3403D
                        DustinB3403 @scottalanmiller
                        last edited by DustinB3403

                        @scottalanmiller said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                        @DustinB3403 said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                        @scottalanmiller always taking the most difficult approach rather than trying the simply approach first.

                        What's the simpler one than that?

                        Creating a normal TCP/IP port directly to the printer and seeing if you can print.

                        Removing Spectre V2 updates for your CPU is just <explicative> stupid

                        wrx7mW 1 Reply Last reply Reply Quote 0
                        • jt1001001J
                          jt1001001
                          last edited by

                          May be silly but try turning Windows Firewall off. One of the crazy Kyocera MFP's we had wouldn't print until we did that. (It has since been replaced with a Xerox)

                          scottalanmillerS 1 Reply Last reply Reply Quote 1
                          • scottalanmillerS
                            scottalanmiller @jt1001001
                            last edited by

                            @jt1001001 said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                            May be silly but try turning Windows Firewall off. One of the crazy Kyocera MFP's we had wouldn't print until we did that. (It has since been replaced with a Xerox)

                            Will test once someone returns to the site. They just left and no one can tell us if it prints or not.

                            1 Reply Last reply Reply Quote 0
                            • wrx7mW
                              wrx7m @DustinB3403
                              last edited by

                              @DustinB3403 said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                              @scottalanmiller said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                              @DustinB3403 said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                              @scottalanmiller always taking the most difficult approach rather than trying the simply approach first.

                              What's the simpler one than that?

                              Creating a normal TCP/IP port directly to the printer and seeing if you can print.

                              Removing Spectre V2 updates for your CPU is just <explicative> stupid

                              Isn't that the only way he is trying to print?

                              DustinB3403D 1 Reply Last reply Reply Quote 0
                              • DustinB3403D
                                DustinB3403 @wrx7m
                                last edited by

                                @wrx7m said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                                @DustinB3403 said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                                @scottalanmiller said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                                @DustinB3403 said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                                @scottalanmiller always taking the most difficult approach rather than trying the simply approach first.

                                What's the simpler one than that?

                                Creating a normal TCP/IP port directly to the printer and seeing if you can print.

                                Removing Spectre V2 updates for your CPU is just <explicative> stupid

                                Isn't that the only way he is trying to print?

                                No he's using the custom port that the driver creates, not using a normal TCP/IP port IE: 10.200.102.15 to print

                                Instead it's likely some garbled port that the driver uses for whatever purpose that has been stated.

                                scottalanmillerS 1 Reply Last reply Reply Quote 0
                                • scottalanmillerS
                                  scottalanmiller @DustinB3403
                                  last edited by

                                  @DustinB3403 said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                                  @wrx7m said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                                  @DustinB3403 said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                                  @scottalanmiller said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                                  @DustinB3403 said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                                  @scottalanmiller always taking the most difficult approach rather than trying the simply approach first.

                                  What's the simpler one than that?

                                  Creating a normal TCP/IP port directly to the printer and seeing if you can print.

                                  Removing Spectre V2 updates for your CPU is just <explicative> stupid

                                  Isn't that the only way he is trying to print?

                                  No he's using the custom port that the driver creates, not using a normal TCP/IP port IE: 10.200.102.15 to print

                                  Instead it's likely some garbled port that the driver uses for whatever purpose that has been stated.

                                  Looks like a normal port.

                                  1 Reply Last reply Reply Quote 0
                                  • wrx7mW
                                    wrx7m
                                    last edited by

                                    I would try creating the port manually.

                                    scottalanmillerS 1 Reply Last reply Reply Quote 0
                                    • DashrenderD
                                      Dashrender
                                      last edited by

                                      Is it a normal IP port ( and what 'port' is it using?).

                                      The WSD ports that are frequently made are crap - those always fail on me.

                                      Just something to try - replace the network cable. on the PC, on the printer, try a different port on the switch.

                                      Recently brand new canon wouldn't send to our SMTP server, solution - different port on the switch.

                                      wrx7mW 1 Reply Last reply Reply Quote 0
                                      • wrx7mW
                                        wrx7m @Dashrender
                                        last edited by

                                        @Dashrender said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                                        Is it a normal IP port ( and what 'port' is it using?).

                                        The WSD ports that are frequently made are crap - those always fail on me.

                                        Just something to try - replace the network cable. on the PC, on the printer, try a different port on the switch.

                                        Recently brand new canon wouldn't send to our SMTP server, solution - different port on the switch.

                                        Was it a failed switch port, or a port config issue?

                                        DashrenderD 1 Reply Last reply Reply Quote 0
                                        • scottalanmillerS
                                          scottalanmiller @wrx7m
                                          last edited by

                                          @wrx7m said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                                          I would try creating the port manually.

                                          We will once we can test again.

                                          1 Reply Last reply Reply Quote 0
                                          • DashrenderD
                                            Dashrender @wrx7m
                                            last edited by

                                            @wrx7m said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                                            @Dashrender said in Konica Minolta BizHub C3850 No Printing on Windows 10:

                                            Is it a normal IP port ( and what 'port' is it using?).

                                            The WSD ports that are frequently made are crap - those always fail on me.

                                            Just something to try - replace the network cable. on the PC, on the printer, try a different port on the switch.

                                            Recently brand new canon wouldn't send to our SMTP server, solution - different port on the switch.

                                            Was it a failed switch port, or a port config issue?

                                            there was no configuration issue - just a weird port 25 issue on that switch port. i.e. we could print to the printer all day long - we could scan via the printer (MFP really) to SMB shares just fine, just couldn't scan via the MFP and send to email - that would sit and time out.

                                            1 Reply Last reply Reply Quote 0
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