VOIP Provider: Skyetel
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Just got told that their "prices are published", but if you either have a current bill or call in and discuss, you can get better pricing.
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@Harrygill I think we may have gotten our wires crossed. We told you that our published pricing would already save you about 1/3 of your phone bill and guaranteed you that if your phone bill was not reduced, we would adjust your pricing accordingly.
Additionally, you were also given $50 in free Skyetel credit to test us out.
As mentioned previously, we do not compete on published rates - only rates you are currently paying.
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Nerd Vittles is offering a $50 credit with Skyetel and seems to be suddenly pushing them as a provider.
http://nerdvittles.com/?p=27123 -
@Skyetel said in VOIP Provider: Skyetel:
@Harrygill I think we may have gotten our wires crossed. We told you that our published pricing would already save you about 1/3 of your phone bill and guaranteed you that if your phone bill was not reduced, we would adjust your pricing accordingly.
Additionally, you were also given $50 in free Skyetel credit to test us out.
As mentioned previously, we do not compete on published rates - only rates you are currently paying.
We'd like to see a process that is more straightforward, a way to get pricing for customers that might not have VoIP yet. Basically as a consultancy, we want to be able to present pricing for you to customers (along with experience, support info and other normal things) so that they can make decisions. As a consultancy it's kind of a decision matrix thing.
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@jt1001001 said in VOIP Provider: Skyetel:
Nerd Vittles is offering a $50 credit with Skyetel and seems to be suddenly pushing them as a provider.
http://nerdvittles.com/?p=27123Ward's a pretty good reference.
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Who is Ward?
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@FATeknollogee said in VOIP Provider: Skyetel:
Who is Ward?
I'm assuming Ward Mundy
But who really knows.
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@DustinB3403 said in VOIP Provider: Skyetel:
@FATeknollogee said in VOIP Provider: Skyetel:
Who is Ward?
I'm assuming Ward Mundy
But who really knows.
LMAO, yes.
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Hi Guys,
Our pricing falls into two categories, retail (whats published on our website) and relationship (what we offer privately when you reach out). We offer our retail pricing to everyone who signs up. Relationship pricing is what it sounds like - we want to get to know you and extend you pricing that suits what your needs are. You do not have to be a reseller or wholesaler, but those groups are typically who we deal with most (which is why we call them out directly on the website).
The reason we don't match/compete with other published pricing is because we are not trying to build a business full of customers who we don't know. We want to know you, know your needs, and give you white-glove service. We're not trying to do a cattle call. Relationship based pricing allows us to make sure that when technical issues arise, you have the resources to get help (whether thats from us or from a third party). Users who simply sign up on our website tend to not have that, and thus, require more support hours. We also have a lot of home users who use us for their personal home phone (my grandparents included!). For them, our retail pricing is only costing them $2-$4/mo and so they don't get a huge benefit of wholesale prices.
So with that in mind, the way we work with MSPs is we negotiate pricing with the MSP directly, and then that confidential pricing applies to all of their customers. This is true for all our referral partners - whether you sell IT services, PBXs, or ice cream.
I hope this clears everything up
Chris
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@Skyetel said in VOIP Provider: Skyetel:
You do not have to be a reseller or wholesaler, but those groups are typically who we deal with most (which is why we call them out directly on the website).
.....
So with that in mind, the way we work with MSPs is we negotiate pricing with the MSP directly, and then that confidential pricing applies to all of their customers. This is true for all our referral partners - whether you sell IT services, PBXs, or ice cream.I'd love to see the site reflect this. A simple change to the wording on the site and/or used when posting online to say something akin to "Resellers or non-reseller MSPs". Something to at least give a hint to MSPs that they may qualify under reseller-like terms for their customer groups.
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@scottalanmiller Thanks for the phone call. I have updated our website with your suggestions.
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@Skyetel said in VOIP Provider: Skyetel:
@scottalanmiller Thanks for the phone call. I have updated our website with your suggestions.
Awesome, thanks.
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@Skyetel said in VOIP Provider: Skyetel:
For clarification - our unpublished rates are not exclusively for Resellers, they're available for anyone who calls in. You just need to give us your last month's invoice or account statement for us to review your pricing.
We (you and I) just had a conversation about this and there should be some clarification because this statement led to some of the confusion. A last month's invoice would be the standard practice, but doesn't make sense for everyone. For people like MSPs (non-reseller MSPs, that is) this doesn't work. They should call in and explain that they are a non-reseller who represents the interest of customers, but isn't reselling and won't have phone bills to show. They can get "relationship pricing" too.
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@scottalanmiller This thread needs tags.
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Who is the dumb ass that forgot to use tags!
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So where does this stand?
I get that at least they are better than many vendors out there - those that don't provide any online pricing at all... but how much better are they really? They still require at minimum a conversation, though likely more like a conversation or 3, plus copies of the current bills from a customer of ours we would consider moving to them?
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@JaredBusch said in VOIP Provider: Skyetel:
@scottalanmiller This thread needs tags.
It has a lot, though. Which ones do you want added?
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@FATeknollogee said in VOIP Provider: Skyetel:
Who is the dumb ass that forgot to use tags!
It's had tags.
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@scottalanmiller said in VOIP Provider: Skyetel:
@FATeknollogee said in VOIP Provider: Skyetel:
Who is the dumb ass that forgot to use tags!
It's had tags.
I just added the tags!
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@FATeknollogee said in VOIP Provider: Skyetel:
@scottalanmiller said in VOIP Provider: Skyetel:
@FATeknollogee said in VOIP Provider: Skyetel:
Who is the dumb ass that forgot to use tags!
It's had tags.
I just added the tags!
Oh, haha
