Remote viewing software
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@Obsolesce said in Remote viewing software:
@black3dynamite said in Remote viewing software:
@Obsolesce said in Remote viewing software:
We use TV 13 for everything inclusing Linux, and have been for many years. We will be upgrading to 14 when it's out of beta. We have enough corporate licenses for IT and several more for others to support their needs.
Nothing really compares at this level as far as the level of central control and logging.
It's already out of beta or do wait longer before upgrading?
I know it's released, it has been for a bit. It's more like a live beta. There's issues on the back end and such I can't discuss due to NDA, so still beta honestly.
Notice what you divulged here... you are aware it is released and public. But you also know that there are issues with what has been released. And even thought it is released to the public, TV has gotten you under a gag to stop you from divulging things that you know, that other customers would need to know, but you are blocked from telling us. Your own description tells us it is a Nutanix situation, there is no conclusion to leap to, you've given us everything we need to know about the situation with the NDA.
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@scottalanmiller said in Remote viewing software:
@dbeato said in Remote viewing software:
@scottalanmiller said in Remote viewing software:
@JaredBusch said in Remote viewing software:
@wrx7m said in Remote viewing software:
@scottalanmiller said in Remote viewing software:
Using ScreenConnect here and it works great. Works great for us on Deepin, but have had lots of issues with Fedora.
I also had issues with connecting to Fedora (28). The ol' black screen issue.
That is only an issue if you are remoting into a locked computer and cannot log in with the current user's password.
How often is that the case for people besides @scottalanmiller's specific desire to use it that way on a graphical jump box?
Most of the time people are normally connecting to a user's computer to fix their issue. This means no black lock screen.
Or you are connecting to a server with a known account, and can jsut blind enter the password.
That's not how we do most remote support. A lot, yes, but not most. Even when supporting Windows, the slight majority of connections are to a machine that is locked or logged out.
So you are doing more maintenance than actually remote support with chat or on the phone with the customer then.
Quite often people want us to fix things when they are not sitting there, rather than interrupting them.
Mine was for a lab system running Fedora. Most of the time, I remote in when they aren't using the system. Like, nights and weekends.
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@wrx7m said in Remote viewing software:
@scottalanmiller said in Remote viewing software:
@dbeato said in Remote viewing software:
@scottalanmiller said in Remote viewing software:
@JaredBusch said in Remote viewing software:
@wrx7m said in Remote viewing software:
@scottalanmiller said in Remote viewing software:
Using ScreenConnect here and it works great. Works great for us on Deepin, but have had lots of issues with Fedora.
I also had issues with connecting to Fedora (28). The ol' black screen issue.
That is only an issue if you are remoting into a locked computer and cannot log in with the current user's password.
How often is that the case for people besides @scottalanmiller's specific desire to use it that way on a graphical jump box?
Most of the time people are normally connecting to a user's computer to fix their issue. This means no black lock screen.
Or you are connecting to a server with a known account, and can jsut blind enter the password.
That's not how we do most remote support. A lot, yes, but not most. Even when supporting Windows, the slight majority of connections are to a machine that is locked or logged out.
So you are doing more maintenance than actually remote support with chat or on the phone with the customer then.
Quite often people want us to fix things when they are not sitting there, rather than interrupting them.
Mine was for a lab system running Fedora. Most of the time, I remote in when they aren't using the system. Like, nights and weekends.
Lab is big, of course. That's what gets us a lot that @JaredBusch was mentioning. That and our Jump boxes. We use a lot of "remote access to remote access" systems. And a lot of off hours remote.
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@scottalanmiller said in Remote viewing software:
@wrx7m said in Remote viewing software:
@scottalanmiller said in Remote viewing software:
@dbeato said in Remote viewing software:
@scottalanmiller said in Remote viewing software:
@JaredBusch said in Remote viewing software:
@wrx7m said in Remote viewing software:
@scottalanmiller said in Remote viewing software:
Using ScreenConnect here and it works great. Works great for us on Deepin, but have had lots of issues with Fedora.
I also had issues with connecting to Fedora (28). The ol' black screen issue.
That is only an issue if you are remoting into a locked computer and cannot log in with the current user's password.
How often is that the case for people besides @scottalanmiller's specific desire to use it that way on a graphical jump box?
Most of the time people are normally connecting to a user's computer to fix their issue. This means no black lock screen.
Or you are connecting to a server with a known account, and can jsut blind enter the password.
That's not how we do most remote support. A lot, yes, but not most. Even when supporting Windows, the slight majority of connections are to a machine that is locked or logged out.
So you are doing more maintenance than actually remote support with chat or on the phone with the customer then.
Quite often people want us to fix things when they are not sitting there, rather than interrupting them.
Mine was for a lab system running Fedora. Most of the time, I remote in when they aren't using the system. Like, nights and weekends.
Lab is big, of course. That's what gets us a lot that @JaredBusch was mentioning. That and our Jump boxes. We use a lot of "remote access to remote access" systems. And a lot of off hours remote.
yeah, I remote to remote most of the time
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I am a TV user, with no NDA.
I mostly use it for support, and go right into the user's live session 90% of the time. I use RDP when I am not using the user's session.
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We use ConnectWise Control (formerly ScreenConnect [SC]).
Honestly, I would be hard pressed to give any other option a second look. BUT, it didn't start out that way. In the product's infancy, and early in our learning curve, we only used its basic functions (which every other products offers too). But as we mastered it; and it became a more complex and flexible product, we have turned it into a be-all/end-all for RMM. The things we can do through SC would amaze you. Granted most of it is OS related, so it's not something SC magically provides, but the fact you can to it without ever seeing or connecting to the gui at the other end make it extremely valuable.
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@JasGot said in Remote viewing software:
We use ConnectWise Control (formerly ScreenConnect [SC]).
Honestly, I would be hard pressed to give any other option a second look. BUT, it didn't start out that way. In the product's infancy, and early in our learning curve, we only used its basic functions (which every other products offers too). But as we mastered it; and it became a more complex and flexible product, we have turned it into a be-all/end-all for RMM. The things we can do through SC would amaze you. Granted most of it is OS related, so it's not something SC magically provides, but the fact you can to it without ever seeing or connecting to the gui at the other end make it extremely valuable.
Are you using hosted or on-premises?
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We use TeamViewer here too.
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@black3dynamite said in Remote viewing software:
We use TeamViewer here too.
I like teamviewer but they had some shady price-jacking going on a while ago that pissed off a lot of people.
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@DustinB3403 said in Remote viewing software:
@black3dynamite said in Remote viewing software:
We use TeamViewer here too.
I like teamviewer but they had some shady price-jacking going on a while ago that pissed off a lot of people.
I think there was also an issue with some security that pissed people off.
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@wrx7m said in Remote viewing software:
@JasGot said in Remote viewing software:
We use ConnectWise Control (formerly ScreenConnect [SC]).
Honestly, I would be hard pressed to give any other option a second look. BUT, it didn't start out that way. In the product's infancy, and early in our learning curve, we only used its basic functions (which every other products offers too). But as we mastered it; and it became a more complex and flexible product, we have turned it into a be-all/end-all for RMM. The things we can do through SC would amaze you. Granted most of it is OS related, so it's not something SC magically provides, but the fact you can to it without ever seeing or connecting to the gui at the other end make it extremely valuable.
Are you using hosted or on-premises?
On premises. About 50 feet from me
Running on an Intel NUC -
@JasGot said in Remote viewing software:
@wrx7m said in Remote viewing software:
@JasGot said in Remote viewing software:
We use ConnectWise Control (formerly ScreenConnect [SC]).
Honestly, I would be hard pressed to give any other option a second look. BUT, it didn't start out that way. In the product's infancy, and early in our learning curve, we only used its basic functions (which every other products offers too). But as we mastered it; and it became a more complex and flexible product, we have turned it into a be-all/end-all for RMM. The things we can do through SC would amaze you. Granted most of it is OS related, so it's not something SC magically provides, but the fact you can to it without ever seeing or connecting to the gui at the other end make it extremely valuable.
Are you using hosted or on-premises?
On premises. About 50 feet from me
Running on an Intel NUC Windows or Linux? Windows runs better with lots of resources, Linux runs way better for us in cloud on a "per dollar" basis.
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@wrx7m said in Remote viewing software:
@Donahue said in Remote viewing software:
@wrx7m said in Remote viewing software:
Screenconnect for Windows works well. We have it hosted by them.
You can also control mobile devices. My only complaint is that the Android app used to remote in to other devices, is not that great. The mouse control is the main issue. They recently updated it to be better than before, but it is still not great.
can you remote into phones? I constantly get calls from people out in the field that have problems with their iPhones, but have no way to help the remotely.
Yup -
https://www.connectwise.com/software/control/remote-support/compatibilityNot the iPhones, unless Apple changed their rules. You used to be able to remote control the iPhones, but they had to remove that a couple of years ago.
Android? No problem!
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@scottalanmiller said in Remote viewing software:
@JasGot said in Remote viewing software:
@wrx7m said in Remote viewing software:
@JasGot said in Remote viewing software:
We use ConnectWise Control (formerly ScreenConnect [SC]).
Honestly, I would be hard pressed to give any other option a second look. BUT, it didn't start out that way. In the product's infancy, and early in our learning curve, we only used its basic functions (which every other products offers too). But as we mastered it; and it became a more complex and flexible product, we have turned it into a be-all/end-all for RMM. The things we can do through SC would amaze you. Granted most of it is OS related, so it's not something SC magically provides, but the fact you can to it without ever seeing or connecting to the gui at the other end make it extremely valuable.
Are you using hosted or on-premises?
On premises. About 50 feet from me
Running on an Intel NUC Windows or Linux? Windows runs better with lots of resources, Linux runs way better for us in cloud on a "per dollar" basis.
Windows. Runs great. About 3500 Clients in Access Mode.
