Solved Security Updates Not Listening to Times.
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Okay, This is odd - Why are there so many updates? On my Work PC im Running Windows 7 - and I have just as many updates as the Customer who keeps calling in about the system lock- up .
Picture for reference - Is this normal practice for Win 7?
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Anyway - Update on the call for anyone who is interested :
Called the customer to follow up; unchecked the "Allow all users to install updates" and set it to Download but do not install. No lock ups last night, My thought is - It was a different "Inactive" user on the PC that had the settings to install updates after work hours ( basic work hours being 9-5) causing system to lock up from the security-update installs.
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Those are updates - but they are virus definition updates... not Windows updates.
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Security Essentials is the free AV that came with Windows 7. If you aren't running another AV on that machine - you absolutely want these updates to run!
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@Dashrender said in Window Updates Not Listening to Times.:
Security Essentials is the free AV that came with Windows 7. If you aren't running another AV on that machine - you absolutely want these updates to run!
I understand that, Now my question is Why do I have 6 Open Tickets all reporting the same issue as the other site : and when I look through the Update History I see the same thing - same time these run, the system locks up and slows down, Has to be restarted then It works fine.
Everyday, same time, same issue now with 6 different sites - It's hard to believe that all 6 of these sites (that we installed with in the last 3 years from my understanding) will all have bad hardware What has worked so far is setting the Updates to download and making the site to install them everyday manually - For right now because Every other setting I have tried doesn't work, and still installs these security updates at the same time everyday. -
It could be a false positive hitting it. See if you can whitelist the directories for your app so Security Essentials ignores it.
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@Dashrender said in Security Updates Not Listening to Times.:
It could be a false positive hitting it. See if you can whitelist the directories for your app so Security Essentials ignores it.
Okay, That sounds great. But im a Noob how do you do that?
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@WrCombs said in Security Updates Not Listening to Times.:
@Dashrender said in Security Updates Not Listening to Times.:
It could be a false positive hitting it. See if you can whitelist the directories for your app so Security Essentials ignores it.
Okay, That sounds great. But im a Noob how do you do that?
Open Control Panel > Windows Defender (if not there, then upgrade and install it) >Options > Exclude files and folders
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@Dashrender said in Security Updates Not Listening to Times.:
@WrCombs said in Security Updates Not Listening to Times.:
@Dashrender said in Security Updates Not Listening to Times.:
It could be a false positive hitting it. See if you can whitelist the directories for your app so Security Essentials ignores it.
Okay, That sounds great. But im a Noob how do you do that?
Open Control Panel > Windows Defender (if not there, then upgrade and install it) >Options > Exclude files and folders
This site is using Microsoft Security Essentials - I was able to figure it out and got it excluded for our App - Going to test for the week and see where we go from there, Thanks Dash
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Excluding our Application Directory from Microsoft Security Essentials seemed to have resolved this issue.
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@WrCombs said in Security Updates Not Listening to Times.:
5:30-6:00 pm and he manually restarts everything and then everything works fine.
Right now ISo for us following along at home, what was the actual problem and what was the fix? It looks like you were saying that the MSE updates were running at 5:30 or whenever, but was it actually trying to run a scan at that time? Was that the actual cause of the slowdowns?
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@Donahue said in Security Updates Not Listening to Times.:
@WrCombs said in Security Updates Not Listening to Times.:
5:30-6:00 pm and he manually restarts everything and then everything works fine.
Right now ISo for us following along at home, what was the actual problem and what was the fix? It looks like you were saying that the MSE updates were running at 5:30 or whenever, but was it actually trying to run a scan at that time? Was that the actual cause of the slowdowns?
The problem was that MSE was installing updates daily at 5-5:30 causing the Point of Sale that runs off of that PC to freeze and lock up until they were restarted.
The fix?
I excluded our application directory from MSE updates and havent had a problem in 3 days.
I have checked and the updates are still coming in , but no system lock ups. -
@WrCombs said in Security Updates Not Listening to Times.:
@Donahue said in Security Updates Not Listening to Times.:
@WrCombs said in Security Updates Not Listening to Times.:
5:30-6:00 pm and he manually restarts everything and then everything works fine.
Right now ISo for us following along at home, what was the actual problem and what was the fix? It looks like you were saying that the MSE updates were running at 5:30 or whenever, but was it actually trying to run a scan at that time? Was that the actual cause of the slowdowns?
The problem was that MSE was installing updates daily at 5-5:30 causing the Point of Sale that runs off of that PC to freeze and lock up until they were restarted.
The fix?
I excluded our application directory from MSE updates and havent had a problem in 3 days.
I have checked and the updates are still coming in , but no system lock ups.I don't see the correlation. How is excluding a directory from updates even a thing? I can see excluding a directory from a scan, but MSE doesn't get updates based on directories.
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@Donahue said in Security Updates Not Listening to Times.:
@WrCombs said in Security Updates Not Listening to Times.:
@Donahue said in Security Updates Not Listening to Times.:
@WrCombs said in Security Updates Not Listening to Times.:
5:30-6:00 pm and he manually restarts everything and then everything works fine.
Right now ISo for us following along at home, what was the actual problem and what was the fix? It looks like you were saying that the MSE updates were running at 5:30 or whenever, but was it actually trying to run a scan at that time? Was that the actual cause of the slowdowns?
The problem was that MSE was installing updates daily at 5-5:30 causing the Point of Sale that runs off of that PC to freeze and lock up until they were restarted.
The fix?
I excluded our application directory from MSE updates and havent had a problem in 3 days.
I have checked and the updates are still coming in , but no system lock ups.I don't see the correlation. How is excluding a directory from updates even a thing? I can see excluding a directory from a scan, but MSE doesn't get updates based on directories.
This is what I know : okay? Stay with me here;
My terminals on the front of house were locking up every time a Security Update came through on my Back office PC. Causing the Site to have to restart the terminals manually every time at the same time, Daily.
After excluding the Directory for my application, I haven't had an issue in 3 days, and counting at multiple of my Windows 7 Sites.
Could it be that the updates were spinning up more RAM to install these updates?
Could it be that The System was False Positive hitting as @Dashrender suggested?
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@WrCombs said in Security Updates Not Listening to Times.:
@Donahue said in Security Updates Not Listening to Times.:
@WrCombs said in Security Updates Not Listening to Times.:
@Donahue said in Security Updates Not Listening to Times.:
@WrCombs said in Security Updates Not Listening to Times.:
5:30-6:00 pm and he manually restarts everything and then everything works fine.
Right now ISo for us following along at home, what was the actual problem and what was the fix? It looks like you were saying that the MSE updates were running at 5:30 or whenever, but was it actually trying to run a scan at that time? Was that the actual cause of the slowdowns?
The problem was that MSE was installing updates daily at 5-5:30 causing the Point of Sale that runs off of that PC to freeze and lock up until they were restarted.
The fix?
I excluded our application directory from MSE updates and havent had a problem in 3 days.
I have checked and the updates are still coming in , but no system lock ups.I don't see the correlation. How is excluding a directory from updates even a thing? I can see excluding a directory from a scan, but MSE doesn't get updates based on directories.
This is what I know : okay? Stay with me here;
My terminals on the front of house were locking up every time a Security Update came through on my Back office PC. Causing the Site to have to restart the terminals manually every time at the same time, Daily.
After excluding the Directory for my application, I haven't had an issue in 3 days, and counting at multiple of my Windows 7 Sites.
Could it be that the updates were spinning up more RAM to install these updates?
Could it be that The System was False Positive hitting as @Dashrender suggested?
I wonder if it wasn't also running a scan at the same time using the newly installed updates? That is the only thing that makes sense. I wont argue with the results, I was just not satisfied with the explanation, because I couldn't follow the logic.
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@Donahue said in Security Updates Not Listening to Times.:
@WrCombs said in Security Updates Not Listening to Times.:
@Donahue said in Security Updates Not Listening to Times.:
@WrCombs said in Security Updates Not Listening to Times.:
@Donahue said in Security Updates Not Listening to Times.:
@WrCombs said in Security Updates Not Listening to Times.:
5:30-6:00 pm and he manually restarts everything and then everything works fine.
Right now ISo for us following along at home, what was the actual problem and what was the fix? It looks like you were saying that the MSE updates were running at 5:30 or whenever, but was it actually trying to run a scan at that time? Was that the actual cause of the slowdowns?
The problem was that MSE was installing updates daily at 5-5:30 causing the Point of Sale that runs off of that PC to freeze and lock up until they were restarted.
The fix?
I excluded our application directory from MSE updates and havent had a problem in 3 days.
I have checked and the updates are still coming in , but no system lock ups.I don't see the correlation. How is excluding a directory from updates even a thing? I can see excluding a directory from a scan, but MSE doesn't get updates based on directories.
This is what I know : okay? Stay with me here;
My terminals on the front of house were locking up every time a Security Update came through on my Back office PC. Causing the Site to have to restart the terminals manually every time at the same time, Daily.
After excluding the Directory for my application, I haven't had an issue in 3 days, and counting at multiple of my Windows 7 Sites.
Could it be that the updates were spinning up more RAM to install these updates?
Could it be that The System was False Positive hitting as @Dashrender suggested?
I wonder if it wasn't also running a scan at the same time using the newly installed updates? That is the only thing that makes sense. I wont argue with the results, I was just not satisfied with the explanation, because I couldn't follow the logic.
That's understandable, I didn't even think of that as a possibility.
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you can look at the event viewer and see when the security definitions were updated, and when scans are initiated.
"you can view Windows Defender "Operational" events in Event Viewer
Click your Start Button, type event viewer and hit Enter
Look under: Applications and Services Logs - Microsoft - Windows - Windows Defender."FYI, on my W10 workstation, updates do not trigger an automatic scan, at least not with my current settings which are all on default AFAIK
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@Donahue said in Security Updates Not Listening to Times.:
FYI, on my W10 workstation, updates do not trigger an automatic scan, at least not with my current settings which are all on default AFAIK
Right - and I wouldn't expect them to kick off a scan on Windows 7 either (what WrCombs is running).
But @WrCombs checking those logs to see if a scan is actually running is a great idea.
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@Donahue said in Security Updates Not Listening to Times.:
@WrCombs said in Security Updates Not Listening to Times.:
@Donahue said in Security Updates Not Listening to Times.:
@WrCombs said in Security Updates Not Listening to Times.:
@Donahue said in Security Updates Not Listening to Times.:
@WrCombs said in Security Updates Not Listening to Times.:
5:30-6:00 pm and he manually restarts everything and then everything works fine.
Right now ISo for us following along at home, what was the actual problem and what was the fix? It looks like you were saying that the MSE updates were running at 5:30 or whenever, but was it actually trying to run a scan at that time? Was that the actual cause of the slowdowns?
The problem was that MSE was installing updates daily at 5-5:30 causing the Point of Sale that runs off of that PC to freeze and lock up until they were restarted.
The fix?
I excluded our application directory from MSE updates and havent had a problem in 3 days.
I have checked and the updates are still coming in , but no system lock ups.I don't see the correlation. How is excluding a directory from updates even a thing? I can see excluding a directory from a scan, but MSE doesn't get updates based on directories.
This is what I know : okay? Stay with me here;
My terminals on the front of house were locking up every time a Security Update came through on my Back office PC. Causing the Site to have to restart the terminals manually every time at the same time, Daily.
After excluding the Directory for my application, I haven't had an issue in 3 days, and counting at multiple of my Windows 7 Sites.
Could it be that the updates were spinning up more RAM to install these updates?
Could it be that The System was False Positive hitting as @Dashrender suggested?
I wonder if it wasn't also running a scan at the same time using the newly installed updates? That is the only thing that makes sense. I wont argue with the results, I was just not satisfied with the explanation, because I couldn't follow the logic.
I tend to agree that a scan must be happening - otherwise updates alone shouldn't affect the operation of the PC.
