I have this problem with the Dlink DVX-8000 IPPBX
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@wersiy said in I have this problem with the Dlink DVX-8000 IPPBX:
for two days
Ouch. D-Link has never been a real business brand. I'd avoid them in a business in the future as one of many port mortem take aways from this. But that doesn't help much now, but a little. We can fix that, literally, immediately.
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The user manual says to click on unembedded FreePBX link. but You don't have the left menu to even see that.
So you are pretty much screwed.
You can spin up a new FreePBX instance on a VM faster than you can get support.
How many extensions you have?
What is your connection to the outside world? A SIP trunk or legacy?
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@JaredBusch said in I have this problem with the Dlink DVX-8000 IPPBX:
You can spin up a new FreePBX instance on a VM faster than you can get support.
That's what I was saying too. This is the case here (and is the case more often than people realize) that a full fix is often faster than applying a band-aid.
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@JaredBusch said in I have this problem with the Dlink DVX-8000 IPPBX:
What is your connection to the outside world? A SIP trunk or legacy?
He's on legacy lines, but with a SIP gateway. So to the PBX, it's all modern SIP. But limited to on premises.
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@JaredBusch said in I have this problem with the Dlink DVX-8000 IPPBX:
How many extensions you have?
Two hundred.
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@wersiy said in I have this problem with the Dlink DVX-8000 IPPBX:
for two days
A 2 day outage and no one has responded to you. . . Yeah time to fire them and not consider D-Link ever again. What @JaredBusch and @scottalanmiller are recommending are solid options.
Though @JaredBusch and @scottalanmiller how quickly could he get his numbers moved?
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@DustinB3403 said in I have this problem with the Dlink DVX-8000 IPPBX:
@wersiy said in I have this problem with the Dlink DVX-8000 IPPBX:
for two days
A 2 day outage and no one has responded to you. . .
Not exactly an outage, but still ridiculous. D-Link is definitely not someone you'd want in a business. I remember when they were at SpiceWorld trying to convince people that they weren't just toy equipment for low end home deployments... but no one believed them. They kept claiming that they would send out free business gear for people to see, but they never managed to. I think their business division collapsed before it got started most likely.
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@DustinB3403 said in I have this problem with the Dlink DVX-8000 IPPBX:
Though @JaredBusch and @scottalanmiller how quickly could he get his numbers moved?
As fast as someone can type them in
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@JaredBusch
i've got over 200 extensions and two SIP trunks which connect through both GSM gateway and FXO gateway
all in house -
@DustinB3403 Probably quicker than waiting for D-Link to respond lol
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@jmoore said in I have this problem with the Dlink DVX-8000 IPPBX:
@DustinB3403 Probably quicker than waiting for D-Link to respond lol
Quicker than fixing the box himself, too.
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I agree that moving to a new system right away seems like the best course of action given that the phones are not actually down, but just cannot continue to be configured.
