Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?
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@jmoore said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
@scottalanmiller Yeah I agree. It's not comforting at all.
now if they had said "We have stalled on Mono because we are focused on leaving Mono to go to Windows' own .NET" or something like that, I'd have felt a lot better. but "we just don't bother anymore" isn't a good sign.
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@scottalanmiller Yeah exactly. If that happened at least they would be communicating somewhat honestly about what is going on. The fact that they did not say something like this makes me believe they are hiding their true development capabilities and their actual plans for the product(assuming they have any at all).
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@jmoore said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
@bbigford This is really just for me as I have a few times a year I really need something. I use DameWare at work and love it but i don't want to pay that for personal needs. I'm not a fan of teamviewer either so will replace them with nomachine.
If this is for personal use, I would absolutely recommend Jump Desktop. It's free from PC to PC. From mobile to PC the app is $9 now I believe (down from $14 last year). For commercial, it is free from what I have found; I contacted their staff about commercial use, and can find nowhere in their fine print or on the site or community about commercial use (at the time of writing this). I reached out to their sales team about terms and conditions as it's pretty standard for companies to require a license for business use, but not for personal.
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@bbigford Oh cool thanks i will look at it
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@bbigford said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
@jmoore said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
@bbigford This is really just for me as I have a few times a year I really need something. I use DameWare at work and love it but i don't want to pay that for personal needs. I'm not a fan of teamviewer either so will replace them with nomachine.
If this is for personal use, I would absolutely recommend Jump Desktop. It's free from PC to PC. From mobile to PC the app is $9 now I believe (down from $14 last year). For commercial, it is free from what I have found; I contacted their staff about commercial use, and can find nowhere in their fine print or on the site or community about commercial use (at the time of writing this). I reached out to their sales team about terms and conditions as it's pretty standard for companies to require a license for business use, but not for personal.
Jump is made by Bomgar.
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@scottalanmiller said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
That's what I've been going on. But the fact that they do offer paid software made me wonder if you can use it for single instances as needed, or if commercial use requires a license. I have been leaning to "use it for business only if you need the added features of the paid software".
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I'm wondering what it does. It must do something, but is it just automating SSH tear up and tear down? Is it peer to peer negotiation? I'm interested in what it does vs. what it just uses from other projects.
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@scottalanmiller said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
@stacksofplates said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
@scottalanmiller said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
@stacksofplates said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
I'll throw out what I've done. I've used NoMachine over ZeroTier and it works pretty well. It may not have a lot of the higher options but if you need remote help type solutions, it works pretty well.
The things I like best about SC are the way that it handles Windows clients, performance, and running remote commands as the local admin. It's super reliable.
Yeah NoMachine works well on Windows but I don't know ow about remote commands. If that's available I've never used it. I've also not paid for their enterprise version either so it could do more, I have no idea.
I can work around that if necessary.
NoMachines commercial or a free version?
There's a free version which is what I used that acts like VNC, Bomgar, etc. Their Enterprise one offers terminal services and other stuff but I've never needed that.
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@stacksofplates said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
@scottalanmiller said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
@stacksofplates said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
@scottalanmiller said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
@stacksofplates said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
I'll throw out what I've done. I've used NoMachine over ZeroTier and it works pretty well. It may not have a lot of the higher options but if you need remote help type solutions, it works pretty well.
The things I like best about SC are the way that it handles Windows clients, performance, and running remote commands as the local admin. It's super reliable.
Yeah NoMachine works well on Windows but I don't know ow about remote commands. If that's available I've never used it. I've also not paid for their enterprise version either so it could do more, I have no idea.
I can work around that if necessary.
NoMachines commercial or a free version?
There's a free version which is what I used that acts like VNC, Bomgar, etc. Their Enterprise one offers terminal services and other stuff but I've never needed that.
I do remember they have file transfer ability as well. I'll have to look at the features again.
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I have been using Bomgar Cloud and Onpremise for a long time and so far it has been great. Updates every month or so and support for clients and Mobile is pretty good. ScreenConnect to me has worked but trying to rely on Java has turned me off of it.
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@dbeato said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
I have been using Bomgar Cloud and Onpremise for a long time and so far it has been great. Updates every month or so and support for clients and Mobile is pretty good. ScreenConnect to me has worked but trying to rely on Java has turned me off of it.
Yeah we have Bomgar here. It just seems super expensive.
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@stacksofplates said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
@dbeato said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
I have been using Bomgar Cloud and Onpremise for a long time and so far it has been great. Updates every month or so and support for clients and Mobile is pretty good. ScreenConnect to me has worked but trying to rely on Java has turned me off of it.
Yeah we have Bomgar here. It just seems super expensive.
Yeah, licensing is pretty high for 5 techs we pay about 3K to 4 K.
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As someone who has been using screenconnect hosted for about 2 years, I have found it very reliable in a Windows environment. I have also noticed that updates are fairly frequent when it comes to the unattended support area (the only one I use).
My main complaint has always been their Android app gets very infrequent updates, and the mouse control is atrocious.
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"Hi Allen,
I will definitely see to it that your comments are passed on to our Product Management team. They are very much involved in talks with Development about these issues and how best to move forward.
Best Regards,
Reid Bodford
ConnectWise Control Support
For helpful docs about the product" -
As usual, @scottalanmiller I am not going to watch a video...
So I have no idea what you are talking about here.
I have been on ScreenConnect for years and years. Updates still come at a decent pace. I never upgrade it immediately mostly because I never check for updates but a couple times a year.
There is always an update when I check.
Their forum used to have a thread on release stuff. It was decently updated. Did you ever look at it? Or are you just bitching?
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Here it is.
https://controlforum.connectwise.com/yaf_topics9_Output-Stream.aspxThey make a thread for each version and they are consistently updated during the version process.
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@jaredbusch said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
I have been on ScreenConnect for years and years. Updates still come at a decent pace. I never upgrade it immediately mostly because I never check for updates but a couple times a year.
Good Ghost Ship marketing will include trivial interface level updates to make it feel like the product is being worked on, but the issue here is that the core of the product appears to be abandoned. The part that matters, and is hard, and would require expertise.
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@jaredbusch said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
Their forum used to have a thread on release stuff. It was decently updated. Did you ever look at it? Or are you just bitching?
The updates from them are way more current than the forum. Their support can't get Allen's issues fixed, they threw up their hands and said "software dependencies not being maintained" as their excuse for not fixing issues.
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@jaredbusch said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
Here it is.
https://controlforum.connectwise.com/yaf_topics9_Output-Stream.aspxThey make a thread for each version and they are consistently updated during the version process.
Look at how long between releases and how superficial the recently release is. It's not terrible, but doing facade updates and skipping the foundation of the application is a pretty big deal, especially when releases are 4-6 months apart.
