Solved Cant communicate

[WrCombs]

@pete-s said in Cant communicate:

@wrcombs said in Cant communicate:

@pete-s said in Cant communicate:

@wrcombs said in Cant communicate:

@scottalanmiller said in Cant communicate:

@wrcombs said in Cant communicate:

The Back office can connect and talk to the POS Terminals. The Terminals Cant Connect and Talk to the Back Office.

"Can't talk to" isn't a useful term. that they can ping means that they are currently talking to each other.

You need to use a different description here, something meaningful that would involve a specific protocol.

okay: The Terminals cant Access the Back office files to pull the data they need to run correctly. our terminals are running in a stand alone state however they are on the network for troubleshooting purposes. , we cant path to the back office using run and using \\\192.168.128.xxx(the Back office IP) Which we can do that on every other site.
The Terminals

So the POS terminals access the Back Office server by windows file sharing?

Have you tried to connect a laptop and open a network share to the back office server?

No havent tried that cause im not on site, I am remoted in.

Are the POS terminals running full windows? Can you remote to them as well?

yes, and yes

[WrCombs]

@pete-s said in Cant communicate:

@wrcombs said in Cant communicate:

@pete-s said in Cant communicate:

@wrcombs said in Cant communicate:

@scottalanmiller said in Cant communicate:

@wrcombs said in Cant communicate:

The Back office can connect and talk to the POS Terminals. The Terminals Cant Connect and Talk to the Back Office.

"Can't talk to" isn't a useful term. that they can ping means that they are currently talking to each other.

You need to use a different description here, something meaningful that would involve a specific protocol.

okay: The Terminals cant Access the Back office files to pull the data they need to run correctly. our terminals are running in a stand alone state however they are on the network for troubleshooting purposes. , we cant path to the back office using run and using \\\192.168.128.xxx(the Back office IP) Which we can do that on every other site.
The Terminals

So the POS terminals access the Back Office server by windows file sharing?

Have you tried to connect a laptop and open a network share to the back office server?

No havent tried that cause im not on site, I am remoted in.

Are the POS terminals running full windows? Can you remote to them as well?

Can even use our VNC Viewer from the back office and get to the POS Terminals, But I cant Get to the files on Back office for some reason.

[1337]

@wrcombs
Can you try and open the windows share on the back office server from a POS terminal?

Either from the windows explorer or from the command line with "net use" etc.

[scottalanmiller]

@wrcombs said in Cant communicate:

@scottalanmiller said in Cant communicate:

@wrcombs said in Cant communicate:

The Back office can connect and talk to the POS Terminals. The Terminals Cant Connect and Talk to the Back Office.

"Can't talk to" isn't a useful term. that they can ping means that they are currently talking to each other.

You need to use a different description here, something meaningful that would involve a specific protocol.

okay: The Terminals cant Access the Back office files to pull the data they need to run correctly. our terminals are running in a stand alone state however they are on the network for troubleshooting purposes. , we cant path to the back office using run and using \\\192.168.128.xxx(the Back office IP) Which we can do that on every other site.
The Terminals

You should simplify this for clarity.

Machine 1 is trying to access an SMB share on Machine 2.

That's it. And it is failing. That's all. All the other terms are confusing or ambiguous. Clear and concise for troubleshooting so you stay focused on the issue.

[scottalanmiller]

What if you try opening from the Windows Explorer?

[WrCombs]

@pete-s said in Cant communicate:

@wrcombs
Can you try and open the windows share on the back office server from a POS terminal?

Either from the windows explorer or from the command line with "net use" etc.

when i run net use just as it is i get a connection to Term3, when i run net use \\alohaboh i get

System Error 53 hs occurred.
The network path was not found

[WrCombs]

@scottalanmiller said in Cant communicate:

What if you try opening from the Windows Explorer?

\\{servername} is not accessible. You might not have permission to use this netowrk resource. Contact the administrator of the server to find out if you havvess permissions.
the network path was not found 

[1337]

@wrcombs said in Cant communicate:

@pete-s said in Cant communicate:

@wrcombs
Can you try and open the windows share on the back office server from a POS terminal?

Either from the windows explorer or from the command line with "net use" etc.

when i run net use just as it is i get a connection to Term3, when i run net use \\alohaboh i get

System Error 53 hs occurred.
The network path was not found

The usage is like this:
net use <driveletter>:\ \<server>\<sharename> /USER:<domain><username> <password>

With just a workgroup you can skip the domain so it's:
net use <driveletter>: \ \<server>\<sharename> /USER:<username> <password>

PS. For details type: net use ?
I had some formatting problems with backslashes above.

[dafyre]

@pete-s said in Cant communicate:

@wrcombs said in Cant communicate:

@pete-s said in Cant communicate:

@wrcombs
Can you try and open the windows share on the back office server from a POS terminal?

Either from the windows explorer or from the command line with "net use" etc.

when i run net use just as it is i get a connection to Term3, when i run net use \\alohaboh i get

System Error 53 hs occurred.
The network path was not found

The usage is like this:
net use <driveletter>:\ \<server>\<sharename> /USER:<domain><username> <password>

With just a workgroup you can skip the domain so it's:
net use <driveletter>: \ \<server>\<sharename> /USER:<username> <password>

PS. For details type: net use ?
I had some formatting problems with backslashes above.

<Off Topic> You do not have to specify drive letter when using net use unless you want to mount it. </Off Topic>

Try...

net use \\192.168.128.xxx\sharename /user:username

It should prompt you for the password and then tell you whether or not it works.

Edit: This command can be run both from the POS Terminals and the Backoffice system.

[1337]

Also run the command

net share

on the back office server and post the results.
It will show you what shares and folders are shared on the server.

[WrCombs]

@pete-s said in Cant communicate:

Also run the command

net share

on the back office server and post the results.
It will show you what shares and folders are shared on the server.

[dafyre]

@wrcombs said in Cant communicate:

@pete-s said in Cant communicate:

Also run the command

net share

on the back office server and post the results.
It will show you what shares and folders are shared on the server.

Are those the shares you expect to see?

[WrCombs]

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@pete-s said in Cant communicate:

Also run the command

net share

on the back office server and post the results.
It will show you what shares and folders are shared on the server.

Are those the shares you expect to see?

yes

[dafyre]

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@pete-s said in Cant communicate:

Also run the command

net share

on the back office server and post the results.
It will show you what shares and folders are shared on the server.

Are those the shares you expect to see?

yes

I may have missed this in the earlier convo, but are we sure he replaced the switch with an actual switch and not a router?

[WrCombs]

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@pete-s said in Cant communicate:

Also run the command

net share

on the back office server and post the results.
It will show you what shares and folders are shared on the server.

Are those the shares you expect to see?

yes

I may have missed this in the earlier convo, but are we sure he replaced the switch with an actual switch and not a router?

thats what my original thought was as well.We have someone on site who replaced with a legit switch (took one from the office and installed) and we are having same issue

[dafyre]

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@pete-s said in Cant communicate:

Also run the command

net share

on the back office server and post the results.
It will show you what shares and folders are shared on the server.

Are those the shares you expect to see?

yes

I may have missed this in the earlier convo, but are we sure he replaced the switch with an actual switch and not a router?

thats what my original thought was as well.We have someone on site who replaced with a legit switch (took one from the office and installed) and we are having same issue

And you can ping from POS to BackOffice computer?

[WrCombs]

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@pete-s said in Cant communicate:

Also run the command

net share

on the back office server and post the results.
It will show you what shares and folders are shared on the server.

Are those the shares you expect to see?

yes

I may have missed this in the earlier convo, but are we sure he replaced the switch with an actual switch and not a router?

thats what my original thought was as well.We have someone on site who replaced with a legit switch (took one from the office and installed) and we are having same issue

And you can ping from POS to BackOffice computer?

yes

[dafyre]

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@pete-s said in Cant communicate:

Also run the command

net share

on the back office server and post the results.
It will show you what shares and folders are shared on the server.

Are those the shares you expect to see?

yes

I may have missed this in the earlier convo, but are we sure he replaced the switch with an actual switch and not a router?

thats what my original thought was as well.We have someone on site who replaced with a legit switch (took one from the office and installed) and we are having same issue

And you can ping from POS to BackOffice computer?

yes

I think I saw you say the firewall is disabled (on both the POS and Terminal)?

Does the back office machine have any trouble getting online and such?

[WrCombs]

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@pete-s said in Cant communicate:

Also run the command

net share

on the back office server and post the results.
It will show you what shares and folders are shared on the server.

Are those the shares you expect to see?

yes

I may have missed this in the earlier convo, but are we sure he replaced the switch with an actual switch and not a router?

thats what my original thought was as well.We have someone on site who replaced with a legit switch (took one from the office and installed) and we are having same issue

And you can ping from POS to BackOffice computer?

yes

I think I saw you say the firewall is disabled (on both the POS and Terminal)?

yes

Does the back office machine have any trouble getting online and such?

No trouble, getting online (Its protected by a hardware firewall) (I know, I know)

[dafyre]

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@dafyre said in Cant communicate:

@wrcombs said in Cant communicate:

@pete-s said in Cant communicate:

Also run the command

net share

on the back office server and post the results.
It will show you what shares and folders are shared on the server.

Are those the shares you expect to see?

yes

I may have missed this in the earlier convo, but are we sure he replaced the switch with an actual switch and not a router?

thats what my original thought was as well.We have someone on site who replaced with a legit switch (took one from the office and installed) and we are having same issue

And you can ping from POS to BackOffice computer?

yes

I think I saw you say the firewall is disabled (on both the POS and Terminal)?

yes

Does the back office machine have any trouble getting online and such?

No trouble, getting online (Its protected by a hardware firewall) (I know, I know)

Just the two terminals as this site and they're both down?

Check the account that the Terminals use to connect to the Back Office and make sure that it hasn't been locked?