Printer in non-domain environment connected but not printing.
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@thanksaj said:
Also, I'm assuming this is an x64 machine?
x64, yes. Sorry, almost missed this reply.
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@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj I am currently in the laptop
Can you ping the printer?
I'll check once I regain access to the machine. Note that the printer never shows as offline to the laptop.
Still, make sure you can ping it. I've seen statuses do some screwy stuff with printers mapped by IP.
I can ping it. Just regained access
Do a ping -a to get the hostname and confirm you are pinging the printer. HP will be HP and the serial number as the hostname by default.
The HP Photosmart 7520 returns on a ping -a as HPC5799A
Ok, so we at least know the IP is being used on an HP printer, so we can assume it's right. What driver it is using?
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Stand by. Hating Join.me and installing LMI.
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@Bill-Kindle said:
@FiyaFly said:
Stand by. Hating Join.me and installing LMI.
Same company
Yeah, but Join.me has a lot of restrictions on what it can access in Windows. LMI gets installed so it has much more accessibility.
So, after a process that was much more complicated than it should have been. I am now in LMI. -
@FiyaFly said:
@Bill-Kindle said:
@FiyaFly said:
Stand by. Hating Join.me and installing LMI.
Same company
Yeah, but Join.me has a lot of restrictions on what it can access in Windows. LMI gets installed so it has much more accessibility.
So, after a process that was much more complicated than it should have been. I am now in LMI.Join.me is really only intended for view support. Can't do anything admin on it, which is why there is LMI.
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@FiyaFly said:
@Bill-Kindle said:
@FiyaFly said:
Stand by. Hating Join.me and installing LMI.
Same company
Yeah, but Join.me has a lot of restrictions on what it can access in Windows. LMI gets installed so it has much more accessibility.
So, after a process that was much more complicated than it should have been. I am now in LMI.Ok, keep us posted.
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@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj I am currently in the laptop
Can you ping the printer?
I'll check once I regain access to the machine. Note that the printer never shows as offline to the laptop.
Still, make sure you can ping it. I've seen statuses do some screwy stuff with printers mapped by IP.
I can ping it. Just regained access
Do a ping -a to get the hostname and confirm you are pinging the printer. HP will be HP and the serial number as the hostname by default.
The HP Photosmart 7520 returns on a ping -a as HPC5799A
Ok, so we at least know the IP is being used on an HP printer, so we can assume it's right. What driver it is using?
Driver name says HP Photosmart 7520 series, comes up UNIDRV.DLL and I can't find much of anything on date or revision. It's actually rather odd. The properties -> Hardware tab is completely empty. I found what info I have off of the 'Print server properties' header in Devices and Printers.
Maybe I don't deal with printers enough, but this seems a bit odd to me.
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@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj I am currently in the laptop
Can you ping the printer?
I'll check once I regain access to the machine. Note that the printer never shows as offline to the laptop.
Still, make sure you can ping it. I've seen statuses do some screwy stuff with printers mapped by IP.
I can ping it. Just regained access
Do a ping -a to get the hostname and confirm you are pinging the printer. HP will be HP and the serial number as the hostname by default.
The HP Photosmart 7520 returns on a ping -a as HPC5799A
Ok, so we at least know the IP is being used on an HP printer, so we can assume it's right. What driver it is using?
Driver name says HP Photosmart 7520 series, comes up UNIDRV.DLL and I can't find much of anything on date or revision. It's actually rather odd. The properties -> Hardware tab is completely empty. I found what info I have off of the 'Print server properties' header in Devices and Printers.
Maybe I don't deal with printers enough, but this seems a bit odd to me.
If you go to Printer Properties > Advanced, there should be a driver dropdown where you could select the driver to use. What does it have listed there, although I'm guessing it's the UPD?
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HP Photosmarts do NOT like the HP Universal Print Driver. Rip that #$%^ out and install the system specific driver. Photosmarts are very finicky like that.
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@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj I am currently in the laptop
Can you ping the printer?
I'll check once I regain access to the machine. Note that the printer never shows as offline to the laptop.
Still, make sure you can ping it. I've seen statuses do some screwy stuff with printers mapped by IP.
I can ping it. Just regained access
Do a ping -a to get the hostname and confirm you are pinging the printer. HP will be HP and the serial number as the hostname by default.
The HP Photosmart 7520 returns on a ping -a as HPC5799A
Ok, so we at least know the IP is being used on an HP printer, so we can assume it's right. What driver it is using?
Driver name says HP Photosmart 7520 series, comes up UNIDRV.DLL and I can't find much of anything on date or revision. It's actually rather odd. The properties -> Hardware tab is completely empty. I found what info I have off of the 'Print server properties' header in Devices and Printers.
Maybe I don't deal with printers enough, but this seems a bit odd to me.
If you go to Printer Properties > Advanced, there should be a driver dropdown where you could select the driver to use. What does it have listed there, although I'm guessing it's the UPD?
It has the HP Photosmart 7520 series driver selected.
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@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj I am currently in the laptop
Can you ping the printer?
I'll check once I regain access to the machine. Note that the printer never shows as offline to the laptop.
Still, make sure you can ping it. I've seen statuses do some screwy stuff with printers mapped by IP.
I can ping it. Just regained access
Do a ping -a to get the hostname and confirm you are pinging the printer. HP will be HP and the serial number as the hostname by default.
The HP Photosmart 7520 returns on a ping -a as HPC5799A
Ok, so we at least know the IP is being used on an HP printer, so we can assume it's right. What driver it is using?
Driver name says HP Photosmart 7520 series, comes up UNIDRV.DLL and I can't find much of anything on date or revision. It's actually rather odd. The properties -> Hardware tab is completely empty. I found what info I have off of the 'Print server properties' header in Devices and Printers.
Maybe I don't deal with printers enough, but this seems a bit odd to me.
If you go to Printer Properties > Advanced, there should be a driver dropdown where you could select the driver to use. What does it have listed there, although I'm guessing it's the UPD?
It has the HP Photosmart 7520 series driver selected.
Ok. So it's the system-specific driver...was this printer working and it just stopped?
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@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj I am currently in the laptop
Can you ping the printer?
I'll check once I regain access to the machine. Note that the printer never shows as offline to the laptop.
Still, make sure you can ping it. I've seen statuses do some screwy stuff with printers mapped by IP.
I can ping it. Just regained access
Do a ping -a to get the hostname and confirm you are pinging the printer. HP will be HP and the serial number as the hostname by default.
The HP Photosmart 7520 returns on a ping -a as HPC5799A
Ok, so we at least know the IP is being used on an HP printer, so we can assume it's right. What driver it is using?
Driver name says HP Photosmart 7520 series, comes up UNIDRV.DLL and I can't find much of anything on date or revision. It's actually rather odd. The properties -> Hardware tab is completely empty. I found what info I have off of the 'Print server properties' header in Devices and Printers.
Maybe I don't deal with printers enough, but this seems a bit odd to me.
If you go to Printer Properties > Advanced, there should be a driver dropdown where you could select the driver to use. What does it have listed there, although I'm guessing it's the UPD?
It has the HP Photosmart 7520 series driver selected.
Ok. So it's the system-specific driver...was this printer working and it just stopped?
According to the user, The printer works fine on the desktop, aside from the fact that when he restarts the printer, it goes offline according to the desktop , and he needs to reinstall it to get it up and working again. The laptop has been having issues this whole time.
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@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj I am currently in the laptop
Can you ping the printer?
I'll check once I regain access to the machine. Note that the printer never shows as offline to the laptop.
Still, make sure you can ping it. I've seen statuses do some screwy stuff with printers mapped by IP.
I can ping it. Just regained access
Do a ping -a to get the hostname and confirm you are pinging the printer. HP will be HP and the serial number as the hostname by default.
The HP Photosmart 7520 returns on a ping -a as HPC5799A
Ok, so we at least know the IP is being used on an HP printer, so we can assume it's right. What driver it is using?
Driver name says HP Photosmart 7520 series, comes up UNIDRV.DLL and I can't find much of anything on date or revision. It's actually rather odd. The properties -> Hardware tab is completely empty. I found what info I have off of the 'Print server properties' header in Devices and Printers.
Maybe I don't deal with printers enough, but this seems a bit odd to me.
If you go to Printer Properties > Advanced, there should be a driver dropdown where you could select the driver to use. What does it have listed there, although I'm guessing it's the UPD?
It has the HP Photosmart 7520 series driver selected.
Ok. So it's the system-specific driver...was this printer working and it just stopped?
According to the user, The printer works fine on the desktop, aside from the fact that when he restarts the printer, it goes offline according to the desktop , and he needs to reinstall it to get it up and working again. The laptop has been having issues this whole time.
So, just to make this crystal clear, it has NEVER worked correctly on the laptop?
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@FiyaFly Is this printer connected to the same wireless router that the desktop and laptop connect to?
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@Bill-Kindle said:
@FiyaFly Is this printer connected to the same wireless router that the desktop and laptop connect to?
Desktop is likely wired, although the laptop probably isn't. Given this sounds live a very small environment, it's more than likely.
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@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj I am currently in the laptop
Can you ping the printer?
I'll check once I regain access to the machine. Note that the printer never shows as offline to the laptop.
Still, make sure you can ping it. I've seen statuses do some screwy stuff with printers mapped by IP.
I can ping it. Just regained access
Do a ping -a to get the hostname and confirm you are pinging the printer. HP will be HP and the serial number as the hostname by default.
The HP Photosmart 7520 returns on a ping -a as HPC5799A
Ok, so we at least know the IP is being used on an HP printer, so we can assume it's right. What driver it is using?
Driver name says HP Photosmart 7520 series, comes up UNIDRV.DLL and I can't find much of anything on date or revision. It's actually rather odd. The properties -> Hardware tab is completely empty. I found what info I have off of the 'Print server properties' header in Devices and Printers.
Maybe I don't deal with printers enough, but this seems a bit odd to me.
If you go to Printer Properties > Advanced, there should be a driver dropdown where you could select the driver to use. What does it have listed there, although I'm guessing it's the UPD?
It has the HP Photosmart 7520 series driver selected.
Ok. So it's the system-specific driver...was this printer working and it just stopped?
According to the user, The printer works fine on the desktop, aside from the fact that when he restarts the printer, it goes offline according to the desktop , and he needs to reinstall it to get it up and working again. The laptop has been having issues this whole time.
So, just to make this crystal clear, it has NEVER worked correctly on the laptop?
He thinks he got something to print earlier in the week, but he doesn't sound too certain of that.
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@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj said:
@FiyaFly said:
@thanksaj I am currently in the laptop
Can you ping the printer?
I'll check once I regain access to the machine. Note that the printer never shows as offline to the laptop.
Still, make sure you can ping it. I've seen statuses do some screwy stuff with printers mapped by IP.
I can ping it. Just regained access
Do a ping -a to get the hostname and confirm you are pinging the printer. HP will be HP and the serial number as the hostname by default.
The HP Photosmart 7520 returns on a ping -a as HPC5799A
Ok, so we at least know the IP is being used on an HP printer, so we can assume it's right. What driver it is using?
Driver name says HP Photosmart 7520 series, comes up UNIDRV.DLL and I can't find much of anything on date or revision. It's actually rather odd. The properties -> Hardware tab is completely empty. I found what info I have off of the 'Print server properties' header in Devices and Printers.
Maybe I don't deal with printers enough, but this seems a bit odd to me.
If you go to Printer Properties > Advanced, there should be a driver dropdown where you could select the driver to use. What does it have listed there, although I'm guessing it's the UPD?
It has the HP Photosmart 7520 series driver selected.
Ok. So it's the system-specific driver...was this printer working and it just stopped?
According to the user, The printer works fine on the desktop, aside from the fact that when he restarts the printer, it goes offline according to the desktop , and he needs to reinstall it to get it up and working again. The laptop has been having issues this whole time.
So, just to make this crystal clear, it has NEVER worked correctly on the laptop?
He thinks he got something to print earlier in the week, but he doesn't sound too certain of that.
Ok, so let's go on the assumption it has never worked. Instructions coming in next post.
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So, we are going to fully remove the printer, driver and all.
- Go to Devices and Printers, right click and Delete the printer.
- Next, open a run prompt and type "printui /s /t2". If that doesn't work, use "rundll32 printui.dll,PrintUIEntry /s /t2". Find the 7520 driver and delete it.
- Uninstall all the HP software that was installed when the printer was first installed.
Reboot. - Now, download this link:
http://ftp.hp.com/pub/softlib/software12/COL43790/mp-108709-2/PS7520_Basicx64_1315.exe That is the HP Photosmart 7520 Windows 7 x64 BASIC driver, so not the full package with all the bloatware. - Install printer.
- Try again.
Let me know how that works!
Thanks,
A.J.
