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    Edge Router X - DHCP isn't working

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    • A
      Alex Sage
      last edited by

      So this morning my Edge Router X isn't handing out IP addressed. Any ideas?

      If I manually set an IP, it works fine...

      Emad RE 1 Reply Last reply Reply Quote 1
      • EddieJenningsE
        EddieJennings
        last edited by

        Restart the router? Maybe the DHCP service itself is having an issue.

        A 1 Reply Last reply Reply Quote 0
        • A
          Alex Sage @EddieJennings
          last edited by Alex Sage

          @eddiejennings do you think I am a user? Done that 3 times already... 😄

          EddieJenningsE 1 Reply Last reply Reply Quote 0
          • EddieJenningsE
            EddieJennings @Alex Sage
            last edited by EddieJennings

            @aaronstuder said in Edge Router X - DHCP isn't working:

            @eddiejennings do you think I am a user? Done that 3 times already... 😄

            Nope. 🙂 Just going through troubleshooting methods. I get burned when I make assumptions 😛

            I’ve never used an Edge Router X. Are there any log files that could provide some clues? I know ERLs have a way to sniff packets, so you could see if it’s receiving DHCP discovery packets.

            1 Reply Last reply Reply Quote 0
            • scottalanmillerS
              scottalanmiller
              last edited by

              When did it last hand out addresses? Or did it never?

              A 1 Reply Last reply Reply Quote 0
              • Emad RE
                Emad R @Alex Sage
                last edited by

                @aaronstuder

                Check if some other DHCP is operational on the same network ? did you do any updates, can you roll back ?

                1 Reply Last reply Reply Quote 0
                • A
                  Alex Sage @scottalanmiller
                  last edited by

                  @scottalanmiller yesterday

                  1 Reply Last reply Reply Quote 0
                  • dbeatoD
                    dbeato
                    last edited by

                    What is the router Firmware? and have you tried recreating the DHCP scope and service?

                    A 1 Reply Last reply Reply Quote 0
                    • A
                      Alex Sage @dbeato
                      last edited by

                      @dbeato 1.10.1 just upgraded.

                      dbeatoD scottalanmillerS 2 Replies Last reply Reply Quote 0
                      • dbeatoD
                        dbeato @Alex Sage
                        last edited by

                        @aaronstuder said in Edge Router X - DHCP isn't working:

                        @dbeato 1.10.1 just upgraded.

                        Let me check.

                        1 Reply Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller @Alex Sage
                          last edited by

                          @aaronstuder said in Edge Router X - DHCP isn't working:

                          @dbeato 1.10.1 just upgraded.

                          It didn't break with the update, right?

                          A 1 Reply Last reply Reply Quote 0
                          • A
                            Alex Sage @scottalanmiller
                            last edited by

                            @scottalanmiller not sure I factory reset the device and now its's fine...

                            scottalanmillerS dbeatoD 2 Replies Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller @Alex Sage
                              last edited by

                              @aaronstuder said in Edge Router X - DHCP isn't working:

                              @scottalanmiller not sure I factory reset the device and now its's fine...

                              Still on the latest firmware?

                              1 Reply Last reply Reply Quote 0
                              • dbeatoD
                                dbeato @Alex Sage
                                last edited by

                                @aaronstuder said in Edge Router X - DHCP isn't working:

                                @scottalanmiller not sure I factory reset the device and now its's fine...

                                The update for me hasn't done it but I have an ER-L

                                scottalanmillerS 1 Reply Last reply Reply Quote 0
                                • scottalanmillerS
                                  scottalanmiller @dbeato
                                  last edited by

                                  @dbeato said in Edge Router X - DHCP isn't working:

                                  @aaronstuder said in Edge Router X - DHCP isn't working:

                                  @scottalanmiller not sure I factory reset the device and now its's fine...

                                  The update for me hasn't done it but I have an ER-L

                                  I've done six machines to 1.10.1 I think, all went fine.

                                  1 Reply Last reply Reply Quote 1
                                  • JaredBuschJ
                                    JaredBusch
                                    last edited by

                                    I have 20 some devices on 1.10.1.

                                    No reported issues yet.

                                    I only have 3 ER-X though.

                                    1 Reply Last reply Reply Quote 1
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