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    • milnesyM
      milnesy @thanksajdotcom
      last edited by

      @thanksaj Don't be knocking Jersey now...

      That said, it looks like someone scoured the web for "Basic Tech Support Template" and just cut/pasted. Especially when it comes to the Required Knowledge portion.

      1 Reply Last reply Reply Quote 1
      • thanksajdotcomT
        thanksajdotcom @scottalanmiller
        last edited by

        @scottalanmiller said:

        @coliver said:

        @PSX_Defector said:

        That said, with that level of education, generic posting, and all other factors, my guess would be it is for Cisco.

        I would say that's harsh but I've talked to one or two of their support reps..

        I saw them speak at SpiceCorps Houston, their team were not qualified at all. Really bad. Completely technically clueless. Sales people always make stuff up but their people didn't even know how to lie plausibly they were so inept. Telling people that they needed 14Tb/s connections PER desktop to be able to stream YouTube in an attempt to sell equipment that Cisco didn't even make because they had misunderstood their own press releases.

        That sounds quite extreme.

        scottalanmillerS 1 Reply Last reply Reply Quote 0
        • scottalanmillerS
          scottalanmiller @thanksajdotcom
          last edited by

          @thanksaj said:

          @scottalanmiller said:

          @coliver said:

          @PSX_Defector said:

          That said, with that level of education, generic posting, and all other factors, my guess would be it is for Cisco.

          I would say that's harsh but I've talked to one or two of their support reps..

          I saw them speak at SpiceCorps Houston, their team were not qualified at all. Really bad. Completely technically clueless. Sales people always make stuff up but their people didn't even know how to lie plausibly they were so inept. Telling people that they needed 14Tb/s connections PER desktop to be able to stream YouTube in an attempt to sell equipment that Cisco didn't even make because they had misunderstood their own press releases.

          That sounds quite extreme.

          It was. Completely insulting to us and embarrassing to them.

          milnesyM 1 Reply Last reply Reply Quote 0
          • milnesyM
            milnesy @scottalanmiller
            last edited by

            @scottalanmiller The Million Dollar question is... did they realize it? Or was it only when you called them (if you called them) out on it...

            scottalanmillerS 1 Reply Last reply Reply Quote 0
            • scottalanmillerS
              scottalanmiller @milnesy
              last edited by

              @milnesy said:

              @scottalanmiller The Million Dollar question is... did they realize it? Or was it only when you called them (if you called them) out on it...

              NO way to call them out on it, they were so clueless that they couldn't tell when people knew things and when they didn't.

              1 Reply Last reply Reply Quote 0
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