KB4073701 kills QuickBooks

Mike Davis

I know there is no love for QuickBooks here. In case you do have to support it, it seems that KB4073701 causes it to crash with the error " A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

Event Viewer shows:

Faulting application name: qbw32.exe, version: 26.0.4013.2607, time stamp: 0x5a2ff09e
Faulting module name: Features.dll, version: 26.0.4013.2607, time stamp: 0x5a2ffd98
Exception code: 0xc0000005
Fault offset: 0x00363bb5
Faulting process id: 0x16b4
Faulting application start time: 0x01d3abdc3a2c3af9

Uninstalling KB4073701 allows QuickBooks to run. This only seems to be an issue on Windows 7 64 bit machines. Windows 10 doesn't have this patch.

DustinB3403

So the answer to this problem is upgrade the OS (and or ditch QB).

Thanks for the information, hopefully I won't have to use it.

Mike Davis

@dustinb3403 said in KB4073701 kills QuickBooks:

So the answer to this problem is upgrade the OS (and or ditch QB).

Seems like it for now. I'm not sure I'm going to even bother contacting QuickBooks.

DustinB3403

@mike-davis said in KB4073701 kills QuickBooks:

KB4073701

For anyone wondering this is a .net rollup fix.

Not something that should really be skipped if possible.

scottalanmiller

@mike-davis said in KB4073701 kills QuickBooks:

@dustinb3403 said in KB4073701 kills QuickBooks:

So the answer to this problem is upgrade the OS (and or ditch QB).

Seems like it for now. I'm not sure I'm going to even bother contacting QuickBooks.

Does QB officially like Win 7 as supported?

Mike Davis

Yes, Win 7 is supported.

Mike Davis

I ended up chatting on the QuickBooks site. There is no way to contact support, but to call, so I called in. You have to generate a ticket with them if you want to be notified of the fix. Once the problem is fixed they will notify you. They don't even have this listed as a problem on their website yet.

DustinB3403

Well this fix was just released 2 days ago according to the KB article.

I would still move the client towards Windows 10.

scottalanmiller

@mike-davis said in KB4073701 kills QuickBooks:

I ended up chatting on the QuickBooks site. There is no way to contact support, but to call, so I called in. You have to generate a ticket with them if you want to be notified of the fix. Once the problem is fixed they will notify you. They don't even have this listed as a problem on their website yet.

"Supported" is a very loose term with Intuit

dbeato

More on this here
https://www.reddit.com/r/sysadmin/comments/7zf737/windows_7_kb4073701_quickbooks_featuresdll_crash/

The issue here though is that the Update is a preview not need to install that
https://support.microsoft.com/en-us/help/4073701/description-of-preview-of-quality-rollup-for-net-framework-4-6-4-6-1-4

krisleslie

@scottalanmiller said in KB4073701 kills QuickBooks:

is a very loose term with Int

Trust me it is easier to just move to Windows 10 or nuke it and get Quickbooks Online or another (better) app. Trust me I wish I could get my company off the Intuit high horse. It's pointless to use. I think SAM has broken down how bad their methodology for their development team for at least the last 20 years and it stinks!

bbigford

Just ran into this today. Thanks for posting that; cut troubleshooting time much shorter.

Edit: Also thanks to dbeato for linking this thread. I knew I read this the other day, but couldn't remember on which forum.

bbigford

Man... all at once. I just got about a dozen calls from various clients that I don't personally manage. I should have sent out an email when I saw this thread.

Mike Davis

@BBigford glad I could save you some troubleshooting time.

bbigford

@mike-davis said in KB4073701 kills QuickBooks:

@BBigford glad I could save you some troubleshooting time.

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