Outlook 2016 emails with attachements won't forward the attachment

Dashrender

I have a user who occasionally scans to email things from our Lanier 330 moiper to Exchange.

The messages are coming in as Plain text with an attachment. When you forward the messages, the attachment is stripped out.

Now I found that there was a MS patch that caused this back in 2015, but that was supposedly fixed with patch 16.0.6366.2056, but this applied only to the Click-to-Run version of Outlook.

I have VL Office Pro Plus 2016, and I have version 16.0.439.1000.

Now, unlike that issue in the past, where, even though the attachment didn't show up when forwarding in the Outlook interface, it would arrive/appear for the recipient. This sadly, is not the case for me now. I have tried forwarding to both an internal and external email account, and neither show up with the attachment.

scottalanmiller

What if you send any random PDF from one Outlook to another?

Dashrender

@scottalanmiller said in Outlook 2016 emails with attachements won't forward the attachment:

What if you send any random PDF from one Outlook to another?

That works just fine.. because when you create a new message it's an HTML message.

Dashrender

Also, I used our Konica to send a scanned file (PDF) to email, the email comes in as HTML, so this would be an non issue.

Time to see if the Lanier has this option?

nadnerB

This post is deleted!

TechnicalAngel

I'm seeing this with emails with the voicemail attachments from FreePBX.

Though, hum... One user reported this last week. I replaced his hard drive over the weekend and did a clean install of 1703, upgraded to 1709 and THEN installed Office 16. Issue seems resolved now.

Tomorrow, while I'm in the office, I'll poke at other Office 16 computers to make sure they also have this issue, and then see if it's an update thing or if a reinstall of Office fixes it.

black3dynamite

It must be something with the emails that is using plain text and/or reading pane.

I can forward attachments doing one of the following:
When reading pane is on right or bottom, I can right-click the email and forward it as long as I select another email first.

When reading pane is off, I can right-click the email and then forward it.

Dashrender

I found an article (link at work) that talked about this exact issue. It seems that in the past there was a patch that caused this issue on both inhouse and O365 Exchange.

Dashrender

well it's not just us.

https://www.experts-exchange.com/questions/29077596/Outlook-2016-Cannot-forward-attachments-from-Plain-Text-after-Tuesday-updates.html

Dashrender

MS knows of the issue.

https://social.technet.microsoft.com/Forums/en-US/68eb21a3-9a37-42b8-8539-f6afb9be5aef/kb4011626-update-for-outlook-2016-32bit-causes-pdf-attachments-to-be-stripped-out-of-forwarded?forum=ConfigMgrCompliance

Dashrender

Some talk about this type of thing happening years ago.

https://community.spiceworks.com/topic/1356168-office-2016-attachments-not-showing-in-plain-text-view

aidan_walsh

@dashrender said in Outlook 2016 emails with attachements won't forward the attachment:

MS knows of the issue.

https://social.technet.microsoft.com/Forums/en-US/68eb21a3-9a37-42b8-8539-f6afb9be5aef/kb4011626-update-for-outlook-2016-32bit-causes-pdf-attachments-to-be-stripped-out-of-forwarded?forum=ConfigMgrCompliance

https://support.microsoft.com/en-us/help/4011626/descriptionofthesecurityupdateforoutlook2016january9-2018

Improvements and fixes
This security update contains improvements and fixes for the following nonsecurity issues:

Some attachments are not removed when you forward mails that contain inline images and you check the Read all mails as Plain Text check box.

Known issues in this security update

After you install this security update, attachments are removed when you forward plain text emails.