any help desk software suggestions?
-
We're switching from Passageways (absolutely horrible) and my boss wants us to go with something called Track-IT, but is open to suggestions. I was wondering if you guys had any suggestions for a good help desk, maybe something free even.
We basically just need it so users can create support requests for the various departments. Integration with AD for SSO would be ideal.
-
@Sodium has a mostly working helpdesk that is coming along pretty quickly. Might be worth playing with and getting a feel for where it will be soon before diving into something else. Fully free, even hosted.
Spiceworks is free and hosted as well.
osTicket you host yourself, but is free and runs on Linux. We've had good luck with that.
-
@scottalanmiller said in any help desk software suggestions?:
@Sodium has a mostly working helpdesk that is coming along pretty quickly. Might be worth playing with and getting a feel for where it will be soon before diving into something else. Fully free, even hosted.
Spiceworks is free and hosted as well.
osTicket you host yourself, but is free and runs on Linux. We've had good luck with that.
Awesome, this is what I'm looking for. Thanks Scott
-
I'd look at the following, in no particular order:
NTG was using SW - and honestly there was so little in the way of features and customization - it's rather annoying. I'd pass on it.
-
@gjacobse said in any help desk software suggestions?:
I'd look at the following, in no particular order:
NTG was using SW - and honestly there was so little in the way of features and customization - it's rather annoying. I'd pass on it.
Spiceworks also requires Windows.
-
@black3dynamite said in any help desk software suggestions?:
@gjacobse said in any help desk software suggestions?:
I'd look at the following, in no particular order:
NTG was using SW - and honestly there was so little in the way of features and customization - it's rather annoying. I'd pass on it.
Spiceworks also requires Windows.
Not for helpdesk only, they have a free, hosted version.
-
@scottalanmiller said in any help desk software suggestions?:
@black3dynamite said in any help desk software suggestions?:
@gjacobse said in any help desk software suggestions?:
I'd look at the following, in no particular order:
NTG was using SW - and honestly there was so little in the way of features and customization - it's rather annoying. I'd pass on it.
Spiceworks also requires Windows.
Not for helpdesk only, they have a free, hosted version.
I forgot about online version.
-
@black3dynamite said in any help desk software suggestions?:
@scottalanmiller said in any help desk software suggestions?:
@black3dynamite said in any help desk software suggestions?:
@gjacobse said in any help desk software suggestions?:
I'd look at the following, in no particular order:
NTG was using SW - and honestly there was so little in the way of features and customization - it's rather annoying. I'd pass on it.
Spiceworks also requires Windows.
Not for helpdesk only, they have a free, hosted version.
I forgot about online version.
It's pretty limited, but easy to use.
-
Does anyone have any suggestions for a simple-to-use company Intranet? The one we have right now again is passageways which totally sucks and really all we use it for is posting bulletins and adding links. I suppose it'd be nice if it could be integrated with the helpdesk tool...
-
ManageEngine Service Desk Plus is what I'm currently using.
-
@dave247 said in any help desk software suggestions?:
Does anyone have any suggestions for a simple-to-use company Intranet? The one we have right now again is passageways which totally sucks and really all we use it for is posting bulletins and adding links. I suppose it'd be nice if it could be integrated with the helpdesk tool...
That's a loaded question, mostly because an Intranet is a different thing to every company. Sharepoint is the most common tool. Alfresco is common. But often just a wiki or a web page is fine. All depends on what you want for your Intranet.
-
ManageEngine ServiceDesk Plus - Help desk + asset management + project management . Now, avail ServiceDesk Plus On-demand for Non- IT departments with enterprise service management feature. Check out here for better clarity https://www.manageengine.com/products/service-desk/enterprise-service-desk-management.html
