Sodium: Ticket layout
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New release is out this evening.
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And another....
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Oopsie
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@gjacobse yes, that is it when it is restarting.
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Looks like it's back now...
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New overview interface is live. Major update tonight.
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Just pushed out a small additional release. There should be confirmations for the helpdesk tickets close and delete now.
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@scottalanmiller said in Sodium: Ticket layout:
Having delete anywhere that people look at it all of the time is probably bad. That's a super special case button that should almost always route to a manager for approval and should be trivially disabled as it often would need to be forbidden.
Along this lines, perhaps this should be a setting under Group Permissions.
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@gjacobse said in Sodium: Ticket layout:
@quixoticjeremy said in Sodium: Ticket layout:
While I do agree there should be a confirmation, I'll do that up here in a bit. However I don't think I agree with switching the locations. Logistically the locations make more sense like this.
edit: it keeps the commit of the note in the same location with other actions like adding time, attachments etc.
I'm flexible - so that should work. Especially in the case of the 'Delete' Button.
Closing/deleting tickets now require confirmation. That being said, the points everyone is bringing up about deleting tickets being in a separate location are valid points that I'm going to think about how to approach today.
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@danp said in Sodium: Ticket layout:
@scottalanmiller said in Sodium: Ticket layout:
Having delete anywhere that people look at it all of the time is probably bad. That's a super special case button that should almost always route to a manager for approval and should be trivially disabled as it often would need to be forbidden.
Along this lines, perhaps this should be a setting under Group Permissions.
This could definitely be a good route to go with this.
