Decision on Remote Support Tool- ScreenConnect
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@jaredbusch said in Decision on Remote Support Tool- ScreenConnect:
On the other hand, I setup a test environment on the same hypervisor with two identically configured virtual machines. Installing CentOS 7 on one and Windows Server 2012 R2 on the other. Then I backed up the ScreenConnect system and restored it into each.
I get it, but that's a lot of resources. Try it at 1GB between the two, and I'm confident you'll find exactly the opposite. That Linux is dramatically faster. 4GB is a ridiculous amount of RAM for a workload that should be very light.
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@jaredbusch said in Decision on Remote Support Tool- ScreenConnect:
@scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:
Just so that you can see why going to 4GB would artificially favour Windows, this is the RAM usage on Fedora. Anything over 1GB of RAM is totally wasted.
$ free -m total used free shared buff/cache available Mem: 1999 473 170 1 1354 1311Well that is provably false. Here is CentOS 7
Right, so like I said, it might be a CentOS performance issue rather than a Linux one. I assume that your Mono process is using all that RAM? Ours is using 18%, but it isn't choosing to grow any farther.
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What are you running on there? I just looked at a few CentOS 7 servers and they aren't using nearly that much, either.
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@scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:
What are you running on there? I just looked at a few CentOS 7 servers and they aren't using nearly that much, either.
nothing but ScreenConnect. I always single purpose my machines , barring licensing constraints.
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@jaredbusch said in Decision on Remote Support Tool- ScreenConnect:
@scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:
@jaredbusch said in Decision on Remote Support Tool- ScreenConnect:
But if I had to use it more daily than I do, I would likely accept the higher cost of WIndows for the better performance. The lag and sluggishness or horrible comparatively.
Where do you see the lag? In starting up sessions?
Using it. All the time.
Mine are very laggy
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@dashrender said in Decision on Remote Support Tool- ScreenConnect:
@jaredbusch said in Decision on Remote Support Tool- ScreenConnect:
@scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:
@jaredbusch said in Decision on Remote Support Tool- ScreenConnect:
But if I had to use it more daily than I do, I would likely accept the higher cost of WIndows for the better performance. The lag and sluggishness or horrible comparatively.
Where do you see the lag? In starting up sessions?
Using it. All the time.
Mine are very laggy
Can you define laggy? What operations do you do where you see lag?
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@scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:
@dashrender said in Decision on Remote Support Tool- ScreenConnect:
@jaredbusch said in Decision on Remote Support Tool- ScreenConnect:
@scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:
@jaredbusch said in Decision on Remote Support Tool- ScreenConnect:
But if I had to use it more daily than I do, I would likely accept the higher cost of WIndows for the better performance. The lag and sluggishness or horrible comparatively.
Where do you see the lag? In starting up sessions?
Using it. All the time.
Mine are very laggy
Can you define laggy? What operations do you do where you see lag?
I click the start button and it take 2 seconds to respond.
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Text entry is much faster almost no lag but clicking around is very slow.
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@dashrender said in Decision on Remote Support Tool- ScreenConnect:
Text entry is much faster almost no lag but clicking around is very slow.
Okay, so you mean in the sessions themselves. That's a tough one to pin down, because there is a WAN link involved. Are you comparing against a similar RDP session done remotely? Are you saying that SC is lagging in absolute, or relative terms? All remote access is laggy to some degree.
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Could the performance difference between the Linux VMs has something to do with the hypervisors?
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@black3dynamite said in Decision on Remote Support Tool- ScreenConnect:
Could the performance difference between the Linux VMs has something to do with the hypervisors?
Not likely, the only thing that really varies there are the PV drivers.
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@scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:
@dashrender said in Decision on Remote Support Tool- ScreenConnect:
Text entry is much faster almost no lag but clicking around is very slow.
Okay, so you mean in the sessions themselves. That's a tough one to pin down, because there is a WAN link involved. Are you comparing against a similar RDP session done remotely? Are you saying that SC is lagging in absolute, or relative terms? All remote access is laggy to some degree.
Scott, if you make the comparison test I said, you would not see that session lag on a windows based system. It is as simple as that.
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@jaredbusch said in Decision on Remote Support Tool- ScreenConnect:
@scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:
@dashrender said in Decision on Remote Support Tool- ScreenConnect:
Text entry is much faster almost no lag but clicking around is very slow.
Okay, so you mean in the sessions themselves. That's a tough one to pin down, because there is a WAN link involved. Are you comparing against a similar RDP session done remotely? Are you saying that SC is lagging in absolute, or relative terms? All remote access is laggy to some degree.
Scott, if you make the comparison test I said, you would not see that session lag on a windows based system. It is as simple as that.
Sure, that would make sense, if I could see the lag on the Linux system. Of course I won't see it on a new, much more powerful Windows system, I don't see it on the current one. I tested just now, and even connecting to a machine on a really slow network connection (at MQ's office) the lag is tiny, nothing like Dash is seeing. So until I can reproduce it on Linux, not seeing it on Windows wouldn't tell me anything.
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I actually do work on the system pretty regularly because we have a legacy app that is on Windows and this is how we access it for maintenance work and that's all through me. I don't access customer machines often, but I access our own pretty commonly. And my experience has mostly been "wow, I'm surprised how fast this is" considering it is a remote desktop to a very distant and very slow network.
