Decision on Remote Support Tool- ScreenConnect
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Planning to use this as a software deployment tool as well
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@NTG uses it. We've been very happy with it.
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@scottalanmiller Do you use SC to deploy packages as well? Is it on-premise and if so, are there any limitations compared to the cloud version?
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I use it too but mainly as a secondary tool to our main management platform AEM.
But I'm very happy with the product. We have on prem installed on centos7.
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@ambarishrh said in Decision on Remote Support Tool- ScreenConnect:
@scottalanmiller Do you use SC to deploy packages as well? Is it on-premise and if so, are there any limitations compared to the cloud version?
We run our own. Not sure if there is a hosted version from sC directly. @NTG does hosting of it.
We don't use it for package deployments as far as I know.
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@scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:
@ambarishrh said in Decision on Remote Support Tool- ScreenConnect:
@scottalanmiller Do you use SC to deploy packages as well? Is it on-premise and if so, are there any limitations compared to the cloud version?
We run our own. Not sure if there is a hosted version from sC directly. @NTG does hosting of it.
We don't use it for package deployments as far as I know.
There is a hosted version now.
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If they are windows client go for my salt stack on centos uvnc script
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@ambarishrh it is a one time cost and you get upgrades for a year. If you wish to continue getting upgrades, you have to renew. Renewal is 20% of full price when done yearly.
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Having used ScreenConnect or now ConnectWise Control for the last two years, it's been easy to use and manage. You can set up different levels of security, groups - which could be different companies or different departments - it has some good features.
Support has been great - every time I have asked, for something, they have been right on it.
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Screen connect is great. I used to use Kaseya, and I like Screen connect much better. I just find it to be a smoother experience.
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Speaking of updates, just received an email.
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To all the ScreenConnect fanboi's:
Does the hosted version (https://www.screenconnect.com/Pricing) include Unattended Remote Access? -
@fateknollogee said in Decision on Remote Support Tool- ScreenConnect:
To all the ScreenConnect fanboi's:
Does the hosted version (https://www.screenconnect.com/Pricing) include Unattended Remote Access?Yes. Those are called Access Sessions in ScreenConnect.
They do not limit the number of agents to install.
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@jaredbusch Thx, good to know. I kept looking for Unattended...blah blah
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They even have a free version for small shops or home use. 1 session, 3 unattended.
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Not to thread-jack: hosted ($24-54/mo.) vs self-hosted ($2195/yr + 20% maint/yr), which one?
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@fateknollogee said in Decision on Remote Support Tool- ScreenConnect:
Not to thread-jack: hosted ($24-54/mo.) vs self-hosted ($2195/yr + 20% maint/yr), which one?
I was pretty sure the self hosted was a one time fee with yearly maintenance. So the first year would be $2195 and it would be $439/yr after that.
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@fateknollogee said in Decision on Remote Support Tool- ScreenConnect:
Not to thread-jack: hosted ($24-54/mo.) vs self-hosted ($2195/yr + 20% maint/yr), which one?
$2,195 one time + $439/yr
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@coliver said in Decision on Remote Support Tool- ScreenConnect:
@fateknollogee said in Decision on Remote Support Tool- ScreenConnect:
Not to thread-jack: hosted ($24-54/mo.) vs self-hosted ($2195/yr + 20% maint/yr), which one?
I was pretty sure the self hosted was a one time fee with yearly maintenance. So the first year would be $2195 and it would be $439/yr after that.
Correct
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@scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:
@fateknollogee said in Decision on Remote Support Tool- ScreenConnect:
Not to thread-jack: hosted ($24-54/mo.) vs self-hosted ($2195/yr + 20% maint/yr), which one?
$2,195 one time + $439/yr
I meant which one, as in which option to go with & why?
