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    Burned by Eschewing Best Practices

    Scheduled Pinned Locked Moved IT Discussion
    best practices
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    • scottalanmillerS
      scottalanmiller
      last edited by

      https://mangolassi.it/topic/12378/gitlab-in-massive-data-loss-with-no-working-backups/

      Doesn't get much more burned than this one.

      1 Reply Last reply Reply Quote 2
      • scottalanmillerS
        scottalanmiller
        last edited by

        This is going to go downhill quickly. No response yet.

        https://community.spiceworks.com/topic/1962353-storage-spaces-and-iscsis

        1 Reply Last reply Reply Quote 1
        • scottalanmillerS
          scottalanmiller
          last edited by

          https://community.spiceworks.com/topic/1964263-freenas-how-to-resilver-now

          BPs Missed:

          1. Ran RAID 5
          2. Use a NAS OS

          And then additionally got hit with mistakes caused by the additional complexity of using software RAID instead of hardware RAID. Nothing wrong with software RAID per se but it requires experience and you take risks that you will be able to manage it correctly. That failed here.

          1 Reply Last reply Reply Quote 0
          • DustinB3403D
            DustinB3403
            last edited by

            Corrupted VHDX SQL File Server

            Practices Eschewed:
            Taking a live copy of the VHDX (not powering off the VM)
            Not using a proper backup approach for both file level and block level
            Not fact checking what the vendor sold and installed.

            1 Reply Last reply Reply Quote 0
            • scottalanmillerS
              scottalanmiller
              last edited by

              RAID 5 in production.

              https://community.spiceworks.com/topic/1965431-need-data-from-raid-5-without-os

              Important Note: OP was stuck with it and had nothing to do with the disaster. They are just the ones reporting it.

              1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller
                last edited by

                Ouch this one is bad......

                First, whoever set the server up:

                • RAID 5
                • RAID with only three disks
                • Really cheap components
                • No backups
                • No virtualization
                • Database on parity
                • No installation media

                Second, once the RAID failed and they called in the "tech" and the disaster continued:

                • Didn't immediately take a backup
                • Didn't properly replace the failed disk
                • Ran filesystem checks and other intensive disk activity while the RAID was degraded
                • Rebooted a degraded system
                • Doesn't know the basics of the technologies he's there to work on
                • Misusing really basic terms, like calling things VHDs when there is no virtualization (heard a term, repeated it)
                • Didn't call someone in to help when he say stuff he didn't know about, just started mucking about.

                https://community.spiceworks.com/topic/1966285-dell-perc-h310-and-disk-failures

                Adrian let him have it, and he earned it. He took a bad situation and drove it into the ground.

                1 Reply Last reply Reply Quote 1
                • scottalanmillerS
                  scottalanmiller
                  last edited by

                  Then he tries to defend things by saying he has more experience than Dell has been around (in years) and that lots of SW people think it is okay to run CHKDSK on a degraded array so he's not convinced it is a bad idea. OMG. That kind of moves things into the negligence category.

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                  • scottalanmillerS
                    scottalanmiller
                    last edited by scottalanmiller

                    https://community.spiceworks.com/topic/1968019-dell-md3400-das-with-2-servers

                    This one was close but worked out. It's just a lab and a great learning opportunity. Would have been a big burn in production. But as it is, tons of great learning!

                    1 Reply Last reply Reply Quote 1
                    • DustinB3403D
                      DustinB3403
                      last edited by

                      @RojoLoco said in What Are You Doing Right Now:

                      @Dashrender said in What Are You Doing Right Now:

                      @RojoLoco said in What Are You Doing Right Now:

                      @Dashrender said in What Are You Doing Right Now:

                      @RojoLoco said in What Are You Doing Right Now:

                      Trying to remember (or find) the PSK for my L2TP tunnel so I don't have to reset it a dozen devices... because 1 a-hole decided to factory reset his phone and then whine about "I haven't gotten my work email in over a week, wtf?" Well, you erased the f@cking connection, so of course you can't get work email....

                      That's pretty extreme security for email... TLS not good enough?

                      Our email server is not exposed to the outside, and now Crapple doesn't like the PPTP tunnel we already had, so I had to make an L2TP tunnel. It's for all purpose remote access, email RDP, everything. And now 1 guy ruins it for everyone (mostly me) by forcing the whole thing to get reset, and he can't understand why it isn't "pa55word". Yay, I love being forced to manually reconfigure every ipad and iphone here... again.

                      I take it you didn't record the PSK somewhere you can find? Sadly I've done that before too. it sucks 😞

                      I've looked everywhere I might have written it down, but I was "smart" and didn't write it down...

                      I just remembered this thing the boss came up with, gonna try that (typing exercise as a password)

                      Burned by not keeping clean and concise records, in a known location. Also for being "smart". . .

                      1 Reply Last reply Reply Quote 2
                      • scottalanmillerS
                        scottalanmiller
                        last edited by

                        Built an IPOD because he sales guy told him too. Then was told to split his RAID array in two, buy Starwind and use Starwind to combine the two RAID arrays (on the same controller) back again.

                        https://community.spiceworks.com/topic/1980293-splitting-up-a-dell-scv2020-and-making-it-ha-with-starwind-vsan

                        coliverC travisdh1T nadnerBN 3 Replies Last reply Reply Quote 0
                        • coliverC
                          coliver @scottalanmiller
                          last edited by

                          @scottalanmiller said in Burned by Eschewing Best Practices:

                          Built an IPOD because he sales guy told him too. Then was told to split his RAID array in two, buy Starwind and use Starwind to combine the two RAID arrays (on the same controller) back again.

                          https://community.spiceworks.com/topic/1980293-splitting-up-a-dell-scv2020-and-making-it-ha-with-starwind-vsan

                          None of that makes sense.

                          1 Reply Last reply Reply Quote 0
                          • travisdh1T
                            travisdh1 @scottalanmiller
                            last edited by

                            @scottalanmiller said in Burned by Eschewing Best Practices:

                            Built an IPOD because he sales guy told him too. Then was told to split his RAID array in two, buy Starwind and use Starwind to combine the two RAID arrays (on the same controller) back again.

                            https://community.spiceworks.com/topic/1980293-splitting-up-a-dell-scv2020-and-making-it-ha-with-starwind-vsan

                            I need a minion saying "Whaaa?"

                            1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller
                              last edited by

                              And... he wanted to put his backups on it, too.

                              1 Reply Last reply Reply Quote 0
                              • DustinB3403D
                                DustinB3403
                                last edited by

                                I can't see how that is at all logical. How did it come across to him that any of it made any sense at all?

                                scottalanmillerS 1 Reply Last reply Reply Quote 1
                                • scottalanmillerS
                                  scottalanmiller @DustinB3403
                                  last edited by

                                  @DustinB3403 said in Burned by Eschewing Best Practices:

                                  I can't see how that is at all logical. How did it come across to him that any of it made any sense at all?

                                  I think "Because Dell said so."

                                  DustinB3403D 1 Reply Last reply Reply Quote 1
                                  • DustinB3403D
                                    DustinB3403 @scottalanmiller
                                    last edited by

                                    @scottalanmiller said in Burned by Eschewing Best Practices:

                                    @DustinB3403 said in Burned by Eschewing Best Practices:

                                    I can't see how that is at all logical. How did it come across to him that any of it made any sense at all?

                                    I think "Because Dell said so."

                                    Oh well in that case, Dell also told me to cut off my left foot, because left feet stink more than right feet. Better do as they tell me...

                                    JaredBuschJ 1 Reply Last reply Reply Quote 1
                                    • JaredBuschJ
                                      JaredBusch @DustinB3403
                                      last edited by

                                      @DustinB3403 said in Burned by Eschewing Best Practices:

                                      @scottalanmiller said in Burned by Eschewing Best Practices:

                                      @DustinB3403 said in Burned by Eschewing Best Practices:

                                      I can't see how that is at all logical. How did it come across to him that any of it made any sense at all?

                                      I think "Because Dell said so."

                                      Oh well in that case, Dell also told me to cut off my left foot, because left feet stink more than right feet. Better do as they tell me...

                                      You have more than one left foot and right foot?

                                      DustinB3403D 1 Reply Last reply Reply Quote 0
                                      • scottalanmillerS
                                        scottalanmiller
                                        last edited by

                                        Backups from another site. That part ended up being okay.

                                        1 Reply Last reply Reply Quote 0
                                        • DustinB3403D
                                          DustinB3403 @JaredBusch
                                          last edited by

                                          @JaredBusch said in Burned by Eschewing Best Practices:

                                          @DustinB3403 said in Burned by Eschewing Best Practices:

                                          @scottalanmiller said in Burned by Eschewing Best Practices:

                                          @DustinB3403 said in Burned by Eschewing Best Practices:

                                          I can't see how that is at all logical. How did it come across to him that any of it made any sense at all?

                                          I think "Because Dell said so."

                                          Oh well in that case, Dell also told me to cut off my left foot, because left feet stink more than right feet. Better do as they tell me...

                                          You have more than one left foot and right foot?

                                          You'd think with the arguments some of these sales guys make...

                                          1 Reply Last reply Reply Quote 1
                                          • nadnerBN
                                            nadnerB @scottalanmiller
                                            last edited by

                                            @scottalanmiller said in Burned by Eschewing Best Practices:

                                            Built an IPOD because he sales guy told him too. Then was told to split his RAID array in two, buy Starwind and use Starwind to combine the two RAID arrays (on the same controller) back again.

                                            https://community.spiceworks.com/topic/1980293-splitting-up-a-dell-scv2020-and-making-it-ha-with-starwind-vsan

                                            0_1490965848358_Hobbitses.jpg

                                            1 Reply Last reply Reply Quote 3
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