Flowroute Down?
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Yep, they tweeted about it.
Outbound & inbound calling is currently impaired. Our team is currently looking into the issue. See @FlowrouteNOC for updates.
And I was just seriously considering moving to these guys. (hangs head and sighs in disappointment.)
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Is there any good way to stop this from happening in the future?
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@aaronstuder said in Flowroute Down?:
Is there any good way to stop this from happening in the future?
Failover trunk?
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@aaronstuder said in Flowroute Down?:
Is there any good way to stop this from happening in the future?
No. All providers have outages.
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@coliver said in Flowroute Down?:
@aaronstuder said in Flowroute Down?:
Is there any good way to stop this from happening in the future?
Failover trunk?
That would solve outbound calling, but not inbound.
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@coliver said in Flowroute Down?:
@aaronstuder said in Flowroute Down?:
Is there any good way to stop this from happening in the future?
Failover trunk?
Useless when the provider, or their upstream is down. Their system has to route the call to the failover destination.
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@JaredBusch said in Flowroute Down?:
@coliver said in Flowroute Down?:
@aaronstuder said in Flowroute Down?:
Is there any good way to stop this from happening in the future?
Failover trunk?
Useless when the provider, or their upstream is down. Their system has to route the call to the failover destination.
Ah, I see what you're saying.
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All that said forget about the stupid knee jerk reactions and calculate true information.
Assuming a backup trunk was setup, this means only inbound calling is down.
Calculate the time and calculate the costs and then figure out what it costs to pick a different provider. Then decide if switching is worthwhile.
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And they are back...
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Outages are usually upstream from a CLEC like flowroute, so the big long crash today was a rarity. Especially because it was 90 minutes before they got partial service restored.
We use them for a secondary T.38 provider because they have really good signaling correction.
Toll free numbers are immune to regional outages if you are looking for inbound redundancy. But again this was a different kind of outage.
The cost and scale that someone like flowroute provides to someone who doesn't run their own voice network is easily lost on these frustrating moments. You are getting direct access to a lot of interconnects with no commitment and well below retail rates.
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@fuznutz04 said in Flowroute Down?:
@coliver said in Flowroute Down?:
@aaronstuder said in Flowroute Down?:
Is there any good way to stop this from happening in the future?
Failover trunk?
That would solve outbound calling, but not inbound.
800/toll free numbers are immune to regional outages and use a different database than the one LNP relies on.
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@coliver There are ways to prevent it you just have to do it the right way, depends on if you are using an 800 number or what you are doing with the call as it comes in, also depends on what kind of phone system you have. I worked for a company that set up failover for a suiceide prevention hotline that had an SLA of 100% it can be done.
