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    Rackspace email

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    • bbigfordB
      bbigford
      last edited by

      Anyone supported Rackspace email? I've heard about a few SMBs using it but haven't heard much. My sister's realty company uses it currently.

      As an example of comparison, I've supported GoDaddy email and it is terrible. I've always SMBs to use the products they specialize in... Speaking to GoDaddy, they can host a domain but stay away from their email. I've recommended things like O365, on-premises Exchange, and Google Domains/Gmail accordingly.

      Is Rackspace the same?

      1 Reply Last reply Reply Quote 2
      • scottalanmillerS
        scottalanmiller
        last edited by

        Rackspace is nothing like GoDaddy. We supported them for a really long time. Used to be great. All of their products are nearly pointless now. It's enterprise mail though. Like O365 not like GoDaddy

        bbigfordB 1 Reply Last reply Reply Quote 0
        • DashrenderD
          Dashrender
          last edited by

          I have one client that user Rackspace email. It works well enough. They offer calendar and contact syncing, but only if you pay for it, another $1-2/u/m.

          The SW pricing I last heard of was $1/u/m, but this customer is paying $2/u/m, Toss in the cost of ActiveSync and you're at near the cost of O365 hosted email. Toss on another $1 and you get the lowest level of SMB O365.

          scottalanmillerS 1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller @Dashrender
            last edited by

            @Dashrender said in Rackspace email:

            The SW pricing I last heard of was $1/u/m, but this customer is paying $2/u/m,

            It's still $1. They've never rescinded the offer and have reiterated it many times.

            DashrenderD 1 Reply Last reply Reply Quote 0
            • DashrenderD
              Dashrender @scottalanmiller
              last edited by

              @scottalanmiller said in Rackspace email:

              @Dashrender said in Rackspace email:

              The SW pricing I last heard of was $1/u/m, but this customer is paying $2/u/m,

              It's still $1. They've never rescinded the offer and have reiterated it many times.

              That definitely makes it cheap - I think cheaper than any other hosted, provide your own domain name solution. Definitely cheaper than both Google (business) or O365 (business).

              scottalanmillerS 1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller @Dashrender
                last edited by

                @Dashrender said in Rackspace email:

                @scottalanmiller said in Rackspace email:

                @Dashrender said in Rackspace email:

                The SW pricing I last heard of was $1/u/m, but this customer is paying $2/u/m,

                It's still $1. They've never rescinded the offer and have reiterated it many times.

                That definitely makes it cheap - I think cheaper than any other hosted, provide your own domain name solution. Definitely cheaper than both Google (business) or O365 (business).

                But it's not on par like it used to be, either. You don't get ActiveSync in that price and RS support has been garbage for years now. So it's not safe to use like it used to be.

                DashrenderD 1 Reply Last reply Reply Quote 0
                • DashrenderD
                  Dashrender @scottalanmiller
                  last edited by

                  @scottalanmiller said in Rackspace email:

                  @Dashrender said in Rackspace email:

                  @scottalanmiller said in Rackspace email:

                  @Dashrender said in Rackspace email:

                  The SW pricing I last heard of was $1/u/m, but this customer is paying $2/u/m,

                  It's still $1. They've never rescinded the offer and have reiterated it many times.

                  That definitely makes it cheap - I think cheaper than any other hosted, provide your own domain name solution. Definitely cheaper than both Google (business) or O365 (business).

                  But it's not on par like it used to be, either. You don't get ActiveSync in that price and RS support has been garbage for years now. So it's not safe to use like it used to be.

                  What kinds of problems with support are you seeing? My one client that uses them, has been there for 4 years and had no server related issues. This client has never suffered problems because of the server (that we are aware of), but they have suffered issues with Outlook's IMAP connector, and sync issues.

                  As for the price, we've discussed this years ago as well. $1 for no ActiveSync vs $2 with ActiveSync is still 50% the cost of Hosted Exchange (inside O365). Percentage wise, that's huge!

                  One thing I don't know is what, if any spam filtering is included in RS's solution. If there is none, $2/u/m is pretty common spam filtering price, and now we're on par with MS and Google for hosted email.

                  scottalanmillerS 2 Replies Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller @Dashrender
                    last edited by

                    @Dashrender said in Rackspace email:

                    What kinds of problems with support are you seeing?

                    Unresponsive, unable to fix their own systems, have outages and unless you yell and scream they just ignore them. It's quite bad.

                    1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @Dashrender
                      last edited by

                      @Dashrender said in Rackspace email:

                      One thing I don't know is what, if any spam filtering is included in RS's solution.

                      Yes, of course it's included. And it was way better than O365's last I knew.

                      1 Reply Last reply Reply Quote 0
                      • bbigfordB
                        bbigford @scottalanmiller
                        last edited by

                        @scottalanmiller said in Rackspace email:

                        Rackspace is nothing like GoDaddy. We supported them for a really long time. Used to be great. All of their products are nearly pointless now. It's enterprise mail though. Like O365 not like GoDaddy

                        Good to know. Thanks, Scott. Took me long enough to reply. Haven't been online in any forums much at all.

                        1 Reply Last reply Reply Quote 0
                        • rustcohleR
                          rustcohle
                          last edited by

                          AWM is getting better, native ActiveSync and Interop with Exchange Server Farm for migration. An ok deal at $4/box but for $2/u/m more you get AWD bundled. 50g mail, 200gb file sync per user.

                          No commits, metered usage, had SPAM issues in late 2015 but 2016 Amazon really cleaned things up. Its what they use internally for their entire workforce.

                          Deploy from your own AWS account and send Microsoft a big @#$% you for trying to own your customers.

                          1 Reply Last reply Reply Quote 0
                          • Reid CooperR
                            Reid Cooper
                            last edited by

                            Rackspace's email is decent, but seems to only work really well if your users are all happy being constrained to web only.

                            DashrenderD 1 Reply Last reply Reply Quote 0
                            • DashrenderD
                              Dashrender @Reid Cooper
                              last edited by

                              @Reid-Cooper said in Rackspace email:

                              Rackspace's email is decent, but seems to only work really well if your users are all happy being constrained to web only.

                              The last time I used to web client it was horrible nearly unusable in my opinion

                              scottalanmillerS 1 Reply Last reply Reply Quote 0
                              • scottalanmillerS
                                scottalanmiller @Dashrender
                                last edited by

                                @Dashrender said in Rackspace email:

                                @Reid-Cooper said in Rackspace email:

                                Rackspace's email is decent, but seems to only work really well if your users are all happy being constrained to web only.

                                The last time I used to web client it was horrible nearly unusable in my opinion

                                Been a while, but the last time that I used it it was vastly superior and more responsive than Outlook or OWA. They might have changed it, though.

                                DashrenderD 1 Reply Last reply Reply Quote 0
                                • DashrenderD
                                  Dashrender @scottalanmiller
                                  last edited by

                                  @scottalanmiller said in Rackspace email:

                                  @Dashrender said in Rackspace email:

                                  @Reid-Cooper said in Rackspace email:

                                  Rackspace's email is decent, but seems to only work really well if your users are all happy being constrained to web only.

                                  The last time I used to web client it was horrible nearly unusable in my opinion

                                  Been a while, but the last time that I used it it was vastly superior and more responsive than Outlook or OWA. They might have changed it, though.

                                  It might have been more responsive (OK O365 is kinda slow sometimes, does irk me), but the RS interface was ancient and just horrible looking.

                                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                                  • scottalanmillerS
                                    scottalanmiller @Dashrender
                                    last edited by

                                    @Dashrender said in Rackspace email:

                                    @scottalanmiller said in Rackspace email:

                                    @Dashrender said in Rackspace email:

                                    @Reid-Cooper said in Rackspace email:

                                    Rackspace's email is decent, but seems to only work really well if your users are all happy being constrained to web only.

                                    The last time I used to web client it was horrible nearly unusable in my opinion

                                    Been a while, but the last time that I used it it was vastly superior and more responsive than Outlook or OWA. They might have changed it, though.

                                    It might have been more responsive (OK O365 is kinda slow sometimes, does irk me), but the RS interface was ancient and just horrible looking.

                                    And that makes it unusable?

                                    DashrenderD 1 Reply Last reply Reply Quote 0
                                    • scottalanmillerS
                                      scottalanmiller
                                      last edited by

                                      rackspacemail-new-look.png

                                      A bit dated but totally usable.

                                      DashrenderD 1 Reply Last reply Reply Quote 0
                                      • DashrenderD
                                        Dashrender @scottalanmiller
                                        last edited by

                                        @scottalanmiller said in Rackspace email:

                                        @Dashrender said in Rackspace email:

                                        @scottalanmiller said in Rackspace email:

                                        @Dashrender said in Rackspace email:

                                        @Reid-Cooper said in Rackspace email:

                                        Rackspace's email is decent, but seems to only work really well if your users are all happy being constrained to web only.

                                        The last time I used to web client it was horrible nearly unusable in my opinion

                                        Been a while, but the last time that I used it it was vastly superior and more responsive than Outlook or OWA. They might have changed it, though.

                                        It might have been more responsive (OK O365 is kinda slow sometimes, does irk me), but the RS interface was ancient and just horrible looking.

                                        And that makes it unusable?

                                        To me it does - just like O365 and Skype are unusable for you, but clearly usable for millions of others on the planet 😉

                                        scottalanmillerS 1 Reply Last reply Reply Quote 1
                                        • DashrenderD
                                          Dashrender @scottalanmiller
                                          last edited by

                                          @scottalanmiller said in Rackspace email:

                                          rackspacemail-new-look.png

                                          A bit dated but totally usable.

                                          They've cleaned it up a LOT! but as you then said - it's dated (but so is gmail - though I think gmail has a newer interface available).

                                          scottalanmillerS 1 Reply Last reply Reply Quote 0
                                          • scottalanmillerS
                                            scottalanmiller @Dashrender
                                            last edited by

                                            @Dashrender said in Rackspace email:

                                            @scottalanmiller said in Rackspace email:

                                            @Dashrender said in Rackspace email:

                                            @scottalanmiller said in Rackspace email:

                                            @Dashrender said in Rackspace email:

                                            @Reid-Cooper said in Rackspace email:

                                            Rackspace's email is decent, but seems to only work really well if your users are all happy being constrained to web only.

                                            The last time I used to web client it was horrible nearly unusable in my opinion

                                            Been a while, but the last time that I used it it was vastly superior and more responsive than Outlook or OWA. They might have changed it, though.

                                            It might have been more responsive (OK O365 is kinda slow sometimes, does irk me), but the RS interface was ancient and just horrible looking.

                                            And that makes it unusable?

                                            To me it does - just like O365 and Skype are unusable for you, but clearly usable for millions of others on the planet 😉

                                            Yes, but because people can't reach me, has nothing to do with it being pretty.

                                            1 Reply Last reply Reply Quote 0
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