Travel and accommodation expenses
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12 hours?! Is that normal in the US? I'm in the UK, and I'd say 7 hours is the norm, or even less. They normally arrive around 9.30, 30 minutes for lunch (though the majority will skip lunch and survive on a diet of coffee and chocolate), and then leave around 4.30. Things sometimes take longer than planned and I'd expect them to stay, but it's rare anyone will stay past 6.
On a Friday, if its a simple job, I'll often finish it for them and let them leave at 4 or even earlier to avoid the traffic. I may be a soft touch.
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58 miles away and they want a hotel and to be a pain about what type of hotel? Stop right now and find someone else. That is them ripping you off!
Like I said over 5 hours and we don't do the hotel thing (of course unless there is multiple days on site) but even then we talk to the customer and generally they are the one selecting the hotel. They know their area better then we do after all. We only have 2 requests that it has free internet access and breakfast.
Also as a general rule if we have a multi day onsite that my Engineer/Tech has to stay in a hotel for they are working 12 or 14 hour days. Hourly rate applies. Flat rate fees make everyone nervous.
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All the consultants we use are less than 3 hours drive away from here. It's a small country and we're located in the middle of it.
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Aww yes, forgot you're not in the US.
Yes 12 hours days. Granted those types of days are rarely at a flat rate as someone usually gets screwed on that type of deal.
You said $1500, is that the converted BRP cost? Depending on the work, that's a fairly number I hear in the states for a full day of onsite support (plus expenses).
Wow, you guys only work 7 hours a day? I sincerely wonder how European countries are able to compete when the work shifts appear to be so much shorter than the US.
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@Carnival-Boy said:
All the consultants we use are less than 3 hours drive away from here. It's a small country and we're located in the middle of it.
For 3 hours, if it's a single day, 12 hours or less onsite - no need for a hotel room. But really once you get close to that 12 hours it probably starts getting dangerous to drive home, so I'll be more than willing to flip for the room.
If it's multiple days, absolutely there would be a hotel involved.
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@Dashrender said:
Wow, you guys only work 7 hours a day? I sincerely wonder how European countries are able to compete when the work shifts appear to be so much shorter than the US.
It's a good question. Although I don't know how you guys stay productive and don't burnout working 12 hour shifts. After a few 12 hour days I'm always knackered and need a rest!
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I can't speak for Scott, But I don't think most IT personal work 12 hour days, 9-10 is probably more common.
If you're a consultant (again not Scott), you might work 12 hour days for the duration of a project (particularly onsite) but not forever, you'll more than likely have some downtime between engagements.
Typical office jobs are 8 hour days, not 7.
Since your IT jobs are 7 hour days, what is the normal officer worker day like? How about manufacturing job? or construction?
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Do you mean actual productive hours or hours we are physically in the office? Consultants tend to do less chatting and general messing around, so are here for fewer hours but get more work done than normal office workers. Their days are normally fairly intense. Most of the ones I know work weekends as well, so very little downtime.
For general office workers, in the UK we're in the office for longer than the French and Germans, but spend more time in the office on Facebook (or in my case, MangloLassi). I'm not into socialising with colleagues, but some of my colleagues chat for at least an hour a day, sometimes two. Plus time spent making endless cups of tea!
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When I work off site (travel) I prefer to work 12+ hours because otherwise it is just me alone in a hotel room. Might as well be earning money if stuck somewhere. Making people work short days while out if town sucks because it is like they don't get to leave work but stop being paid.
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@scottalanmiller said:
When I work off site (travel) I prefer to work 12+ hours because otherwise it is just me alone in a hotel room. Might as well be earning money if stuck somewhere. Making people work short days while out if town sucks because it is like they don't get to leave work but stop being paid.
This leads to a great question - do NTG consultants get paid hourly? I mean them personally.
Most consultants I've know, myself included, when working for a larger company are paid a salary, so it doesn't matter if I work 6 or 12 hours while onsite, I'm still making the same amount of money.
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NTG has both Salary and Hourly employees. Full timers are salary and part timers (which I have many of) are hourly.
But we do not do flat rate with clients. To do a flat rate to cover for actual cost of work you have to over charge a client to cover for those things you just can't predict. Hourly rates with 50% due upfront are how we operate. Client is charged for actual work not well this might be what we do. All clients are happy with this as they feel more in control of what we are doing and how we are doing it.
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@Minion-Queen said:> NTG has both Salary and Hourly employees. Full timers are salary and part timers (which I have many of) are hourly.
But we do not do flat rate with clients. To do a flat rate to cover for actual cost of work you have to over charge a client to cover for those things you just can't predict. Hourly rates with 50% due upfront are how we operate. Client is charged for actual work not well this might be what we do. All clients are happy with this as they feel more in control of what we are doing and how we are doing it.
Is the hourly rate charged to a single client flat though? Or do you vary that based on the person doing the work?
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This is a question that I am looking at now because I am going to be bringing in a level1 person. We are deciding if our clients should see a difference or not.
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@Minion-Queen said:
To do a flat rate to cover for actual cost of work you have to over charge a client to cover for those things you just can't predict.-Amen. Customers never really understood that.
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We have rates based on the blocks of times purchased. The smaller the block purchased the higher the price. Of course we do have hourly (as in no pre-payment) but that is a very high rate.
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@DenisKelley said:
@Minion-Queen said:
To do a flat rate to cover for actual cost of work you have to over charge a client to cover for those things you just can't predict.-Amen. Customers never really understood that.
That's not strictly true. If you think a job will take 20 hours, unpredictability means it might take 24 or it might take 16. So the client might gain four hours or you might gain hours. On average, neither party will be out of pocket, so it is not necessary to charge for 24 hours, only 20.
Now the customer may not be happy if you get the work done in 16 hours when you've charged him for 20, and so he may feel ripped off. But that's because the client is an idiot. I'll happily send a consultant home if they unexpectedly finish a job early since I'm paying for the job to be completed and therefore don't care how long it actually takes. Mind you, I once paid over a grand for a job on the premise that it would take a day and the consultant finished it in under an hour. I raised my eyebrows, but still paid up without complaint.
I prefer to pay for time and materials rather than a flat rate, but some of my consultants actually prefer a flat rate. It's the same with support & maintenance contracts - I'd prefer to only pay for the hours I use, rather than a flat "unlimited support" type of contract. But not everyone offers that. ERP vendors, for example, typically charge 10% of the licence fee per annum for support, and after a few years when the ERP system is stable and no-one has any issues, they make a very good living off these support fees. ERP profit is all in the tail.
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@Minion-Queen said:
We have rates based on the blocks of times purchased. The smaller the block purchased the higher the price. Of course we do have hourly (as in no pre-payment) but that is a very high rate.
Thank you for the insight.
All of our current clients are simply billed hourly. No time blocks or anything as they all expect up to 10-20 hours a week from us without question and their rates reflect that commitment. Specific projects that will up the weekly hours are always approved ahead of time. -
@Minion-Queen said:
NTG has both Salary and Hourly employees. Full timers are salary and part timers (which I have many of) are hourly.
But we do not do flat rate with clients. To do a flat rate to cover for actual cost of work you have to over charge a client to cover for those things you just can't predict. Hourly rates with 50% due upfront are how we operate. Client is charged for actual work not well this might be what we do. All clients are happy with this as they feel more in control of what we are doing and how we are doing it.
This explains what the client pays, but when your consultants are on site, those that are onsite, do they tend to be salary or hourly employees?
I ask this because a salary'ed employee has little motivation to work beyond a 40-50 hour (i.e. 8 maybe 9 hour day) work week, especially when the company is billing them out hourly (raking in the cash) yet the employee who's working onsite is being paid the same regardless.
I suppose if the salary compensation is REALLY good, the employee might have more motivation to work longer, but that would be on a case by case basis.
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@Dashrender said:
@Minion-Queen said:
NTG has both Salary and Hourly employees. Full timers are salary and part timers (which I have many of) are hourly.
But we do not do flat rate with clients. To do a flat rate to cover for actual cost of work you have to over charge a client to cover for those things you just can't predict. Hourly rates with 50% due upfront are how we operate. Client is charged for actual work not well this might be what we do. All clients are happy with this as they feel more in control of what we are doing and how we are doing it.
This explains what the client pays, but when your consultants are on site, those that are onsite, do they tend to be salary or hourly employees?
I ask this because a salary'ed employee has little motivation to work beyond a 40-50 hour (i.e. 8 maybe 9 hour day) work week, especially when the company is billing them out hourly (raking in the cash) yet the employee who's working onsite is being paid the same regardless.
I suppose if the salary compensation is REALLY good, the employee might have more motivation to work longer, but that would be on a case by case basis.
Well this comes into hiring good staff. I have yet to have a salaried employee who doesn't want to spend the whole time working while onsite so that they aren't bored in a hotel room.
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About price differences.... Keep in mind that there is a difference between hiring NTG to perform a service where it is NTG as a firm that you are engaging or working with a "names consultant" where you are engaging a specific resource which is vastly more expensive typically as you are not leveraging the ecosystem.
