old MSP won't give up domain name
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@coliver said in old MSP won't give up domain name:
Would this be the same as a former admin keeping a necessary password? Seems like it would have similar grounds.
Yes. As long as they can proved that they ordered and paid for it. There is no acceptable or logical situation where an MSP would own your identity. So this has been wrong for a long time and shows the business made a mistake at the beginning. A network Admin must have admin access to do their job. An MSP owning the identity is not part of the role of IT or an MSP and would never be possible in the course of an appropriate relationship. So it's not so clear.
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It was billed for. On the domain registration, they put in the rightful company name, address, and phone. The only piece of information that points to the MSP is the email address.
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@Mike-Davis said in old MSP won't give up domain name:
It was billed for. On the domain registration, they put in the rightful company name, address, and phone. The only piece of information that points to the MSP is the email address.
Wow... and the registrar won't give them access to it? That's crazy.
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@Mike-Davis said in old MSP won't give up domain name:
It was billed for. On the domain registration, they put in the rightful company name, address, and phone. The only piece of information that points to the MSP is the email address.
Do you have a copy of that paperwork and proof of payment? If so just give that to the lawyer and your job is done.
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@coliver said in old MSP won't give up domain name:
@Mike-Davis said in old MSP won't give up domain name:
It was billed for. On the domain registration, they put in the rightful company name, address, and phone. The only piece of information that points to the MSP is the email address.
Wow... and the registrar won't give them access to it? That's crazy.
They will give the owner access to it of course. The issue is that Mike's customer is not the owner. The MSP is.
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@Mike-Davis said in old MSP won't give up domain name:
It was billed for. On the domain registration, they put in the rightful company name, address, and phone. The only piece of information that points to the MSP is the email address.
Wait. The billing address, bills and all that are not the MSP?
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All the addresses are NOT the MSPs. They are the right addresses. It's just the email address that is wrong.
For all three contacts, the registration looks like this:
Registrant Name: Legit CO.
Registrant Organization: Legit CO.
Registrant Street: Legit Street 300
Registrant City: LegitTown
Registrant State/Province: NEW YORK
Registrant Postal Code: xxxxx
Registrant Country: US
Registrant Phone: +1.legit
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: [email protected]So the only thing not correct is the email address. It's also not helping that they registered it to a company name, and not a person's name. The owner's last name is the company name, but apparently that's not enough.
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Owners name being the company name cannot possibly be a factor. That would be completely illegal.
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Sue the old MSP in small claims court.
It will cost you about $75 bucks, but it will likely get you your domain back without even having to go to court.
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The email address alone should not be a problem. But they do have a point as the MSP registered as their email being the official domain of the company. So there is a conflict there. But they can prove that they are the company so I agree that this is weird. What if that MSP went out of business?
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I was thinking a phone call or letter hinting at legal action may be enough. If they have to go to court, it would be hard not to sue for breach of contract when he charged them patching systems that haven't had patches available for 2 years.
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@aaronstuder said in old MSP won't give up domain name:
Sue the old MSP in small claims court.
It will cost you about $75 bucks, but it will likely get you your domain back without even having to go to court.
Not sure how to determine the value. Small claims may not be the way to go. This is identity theft and could represent tens of thousands of dollars of value.
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Yet another example to reinforce the ethical standards @Bundy-Associates holds themselves to.
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@Mike-Davis said in old MSP won't give up domain name:
I was thinking a phone call or letter hinting at legal action may be enough. If they have to go to court, it would be hard not to sue for breach of contract when he charged them patching systems that haven't had patches available for 2 years.
Don't do that. Threatening legal action is always wrong unless it is a lawyer doing it.
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@scottalanmiller said in old MSP won't give up domain name:
This is identity theft and could represent tens of thousands of dollars of value.
:rolling_eyes:
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It might not be easy finding a lawyer that knows what a domain name is around here.
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@aaronstuder said in old MSP won't give up domain name:
@scottalanmiller said in old MSP won't give up domain name:
This is identity theft and could represent tens of thousands of dollars of value.
:rolling_eyes:
Small claims now could limit legal options in the future.
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On second thought, a certificated letter might do the trick too. But I agree with @scottalanmiller one from a lawyer would be better
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I am not sure that the Customer can legally do anything. Old MSP could always say they were renting use of the domain name (which would be perfectly acceptable). Unless there is documentation that says 100% clearly that the Customer owns the domain name, I think legally you are in trouble.
Anyone can buy any domain name. You don't need a registered business to snag a domain name.
P.S. I would create a full backup of the website IMMEDIATELY
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@scottalanmiller I understand that, but 95% of the time it causes the other party to act right. You can always drop the case before the court date.
