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    Installing osTicket 1.10 on CentOS 7

    Scheduled Pinned Locked Moved IT Discussion
    ostickethelpdeskticketticketingcentoscentos 7rhelrhel 7linuxosticket 1.10
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    • IRJI
      IRJ @scottalanmiller
      last edited by

      @scottalanmiller said in Installing osTicket 1.10 on CentOS 7:

      @IRJ said in Installing osTicket 1.10 on CentOS 7:

      I got it up and running last night, but all my email alerts are going to spam. How are you guys configuring email?

      Whitelist or run through a relay or have it authenticate as a user on your email system.

      What are you using for a relay?

      scottalanmillerS 1 Reply Last reply Reply Quote 0
      • wirestyle22W
        wirestyle22
        last edited by

        This post is deleted!
        ntozierN 1 Reply Last reply Reply Quote 0
        • ntozierN
          ntozier @wirestyle22
          last edited by

          @wirestyle22 I would actually not recommend using the source from github. The devs do some stuff to package it up for the download section at osticket.com/download. What do they do? Honestly I've never asked. But the version displayed on any github downloaded version is never right.

          wirestyle22W 1 Reply Last reply Reply Quote 1
          • wirestyle22W
            wirestyle22 @ntozier
            last edited by

            @ntozier said in Installing osTicket 1.10 on CentOS 7:

            @wirestyle22 I would actually not recommend using the source from github. The devs do some stuff to package it up for the download section at osticket.com/download. What do they do? Honestly I've never asked. But the version displayed on any github downloaded version is never right.

            so wget http://osticket.com/sites/default/files/download/osTicket-v1.10.zip ??

            ntozierN 1 Reply Last reply Reply Quote 0
            • ntozierN
              ntozier @wirestyle22
              last edited by ntozier

              @wirestyle22
              Yeah that should work

              wirestyle22W 1 Reply Last reply Reply Quote 1
              • wirestyle22W
                wirestyle22 @ntozier
                last edited by

                @ntozier said in Installing osTicket 1.10 on CentOS 7:

                @wirestyle22
                Yeah that should work

                Thanks

                1 Reply Last reply Reply Quote 0
                • scottalanmillerS
                  scottalanmiller @IRJ
                  last edited by

                  @IRJ said in Installing osTicket 1.10 on CentOS 7:

                  @scottalanmiller said in Installing osTicket 1.10 on CentOS 7:

                  @IRJ said in Installing osTicket 1.10 on CentOS 7:

                  I got it up and running last night, but all my email alerts are going to spam. How are you guys configuring email?

                  Whitelist or run through a relay or have it authenticate as a user on your email system.

                  What are you using for a relay?

                  We always use Postfix. Not because it is the best but because it is good, free and we've used it for nearly two decades.

                  1 Reply Last reply Reply Quote 2
                  • AdamFA
                    AdamF
                    last edited by

                    Had this installed in my lab at home and like it. Next step is getting this on a VM at my office to test it out with some real world usage. I'll either put it on a box at the office, or on a Vultr VM. It doesn't look like it would take much resources, so a low end VPS should be more than fine for this.

                    scottalanmillerS 1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @AdamF
                      last edited by

                      @fuznutz04 said in Installing osTicket 1.10 on CentOS 7:

                      Had this installed in my lab at home and like it. Next step is getting this on a VM at my office to test it out with some real world usage. I'll either put it on a box at the office, or on a Vultr VM. It doesn't look like it would take much resources, so a low end VPS should be more than fine for this.

                      The $5 tier works fine.

                      AdamFA 1 Reply Last reply Reply Quote 1
                      • AdamFA
                        AdamF @scottalanmiller
                        last edited by

                        @scottalanmiller said in Installing osTicket 1.10 on CentOS 7:

                        @fuznutz04 said in Installing osTicket 1.10 on CentOS 7:

                        Had this installed in my lab at home and like it. Next step is getting this on a VM at my office to test it out with some real world usage. I'll either put it on a box at the office, or on a Vultr VM. It doesn't look like it would take much resources, so a low end VPS should be more than fine for this.

                        The $5 tier works fine.

                        I think we can swing that. 🙂

                        1 Reply Last reply Reply Quote 0
                        • StrongBadS
                          StrongBad
                          last edited by

                          Great to see osTicket getting traction.

                          1 Reply Last reply Reply Quote 0
                          • AdamFA
                            AdamF
                            last edited by

                            So configuring OSTicket to fetch emails from an Office365 Exchange Online Kiosk account is not working correctly.

                            Anyone else have issues setting up email retrieval on OSTicket? (installed on CentOS7)

                            0_1486757182175_osticketerror.png

                            AdamFA 1 Reply Last reply Reply Quote 0
                            • AdamFA
                              AdamF @AdamF
                              last edited by

                              @fuznutz04 said in Installing osTicket 1.10 on CentOS 7:

                              So configuring OSTicket to fetch emails from an Office365 Exchange Online Kiosk account is not working correctly.

                              Anyone else have issues setting up email retrieval on OSTicket? (installed on CentOS7)

                              0_1486757182175_osticketerror.png

                              So both polling of a POP box and sending via SMTP both do not work, and it is due to SELinux. Disabling it allows both sending/polling to work properly.

                              JaredBuschJ 1 Reply Last reply Reply Quote 1
                              • JaredBuschJ
                                JaredBusch @AdamF
                                last edited by

                                @fuznutz04 said in Installing osTicket 1.10 on CentOS 7:

                                @fuznutz04 said in Installing osTicket 1.10 on CentOS 7:

                                So configuring OSTicket to fetch emails from an Office365 Exchange Online Kiosk account is not working correctly.

                                Anyone else have issues setting up email retrieval on OSTicket? (installed on CentOS7)

                                0_1486757182175_osticketerror.png

                                So both polling of a POP box and sending via SMTP both do not work, and it is due to SELinux. Disabling it allows both sending/polling to work properly.

                                You need to allow the ports to be used. Not at my desk to look that up. I do something in my owncloud guide.

                                AdamFA 1 Reply Last reply Reply Quote 1
                                • AdamFA
                                  AdamF @JaredBusch
                                  last edited by

                                  @JaredBusch said in Installing osTicket 1.10 on CentOS 7:

                                  @fuznutz04 said in Installing osTicket 1.10 on CentOS 7:

                                  @fuznutz04 said in Installing osTicket 1.10 on CentOS 7:

                                  So configuring OSTicket to fetch emails from an Office365 Exchange Online Kiosk account is not working correctly.

                                  Anyone else have issues setting up email retrieval on OSTicket? (installed on CentOS7)

                                  0_1486757182175_osticketerror.png

                                  So both polling of a POP box and sending via SMTP both do not work, and it is due to SELinux. Disabling it allows both sending/polling to work properly.

                                  You need to allow the ports to be used. Not at my desk to look that up. I do something in my owncloud guide.

                                  Awesome, I'll see if I can find it when I'm also back at my desk.

                                  JaredBuschJ 1 Reply Last reply Reply Quote 0
                                  • JaredBuschJ
                                    JaredBusch @AdamF
                                    last edited by

                                    @fuznutz04 said in Installing osTicket 1.10 on CentOS 7:

                                    @JaredBusch said in Installing osTicket 1.10 on CentOS 7:

                                    @fuznutz04 said in Installing osTicket 1.10 on CentOS 7:

                                    @fuznutz04 said in Installing osTicket 1.10 on CentOS 7:

                                    So configuring OSTicket to fetch emails from an Office365 Exchange Online Kiosk account is not working correctly.

                                    Anyone else have issues setting up email retrieval on OSTicket? (installed on CentOS7)

                                    0_1486757182175_osticketerror.png

                                    So both polling of a POP box and sending via SMTP both do not work, and it is due to SELinux. Disabling it allows both sending/polling to work properly.

                                    You need to allow the ports to be used. Not at my desk to look that up. I do something in my owncloud guide.

                                    Awesome, I'll see if I can find it when I'm also back at my desk.

                                    Better example

                                    https://mangolassi.it/topic/6905/setting-up-nginx-on-centos-7-as-a-reverse-proxy

                                    AdamFA 2 Replies Last reply Reply Quote 0
                                    • AdamFA
                                      AdamF @JaredBusch
                                      last edited by

                                      @JaredBusch Thanks!

                                      1 Reply Last reply Reply Quote 0
                                      • AdamFA
                                        AdamF @JaredBusch
                                        last edited by

                                        @JaredBusch

                                        So in this case, I was able to get it working by issuing the following commands.

                                        #Allow httpd process to make connection over the internet and send mail.
                                        setsebool -P httpd_can_sendmail 1
                                        setsebool -P httpd_can_network_connect 1
                                        #Restart Apache
                                        apachectl restart
                                        

                                        By following these instructions: http://osticket.com/forum/discussion/77982/resolved-smtp-office365-issue

                                        Still learning about SELINUX bit by bit.

                                        AdamFA 1 Reply Last reply Reply Quote 2
                                        • AdamFA
                                          AdamF @AdamF
                                          last edited by

                                          In case anyone else is wondering, you can easily schedule OS ticket to fetch emails, by setting up a cron job that "runs" the cron.php file in the OSTicket directory. Just open up /etc/crontab and enter this line:

                                          ***Assumes your php directory and OSTicket install are at the locations specified below.

                                          This causes OSTicket to poll the mailbox that is defined in the OSTicket email setup area in the OSTicket GUI, every 5 minutes.

                                          */5 *     * * * root /usr/bin/php /var/www/html/helpdesk/api/cron.php
                                          
                                          1 Reply Last reply Reply Quote 2
                                          • hobbit666H
                                            hobbit666
                                            last edited by

                                            Not my few weeks for creating new VM's 😞
                                            Following Scotts guide and when I get to this:-
                                            At this point if you navigate to http://ipaddress/helpdesk you should see this:

                                            It tells me the file isn't writable 😞
                                            0_1500909084591_2017-07-24 16_09_56-osTicket Installer.png

                                            File permissions:-
                                            0_1500909135831_2017-07-24 16_11_46-root@WYN-OSTICKSC__var_www_html_helpdesk_include.png

                                            brianlittlejohnB DustinB3403D ntozierN 3 Replies Last reply Reply Quote 0
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