Ideas for ITSP and MSP Internal and Customer Documentation
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@JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
We feel that a wiki is likely the best answer, but I hate to inject that opinion and just overlook other viable options. And I hate to just jump on the most popular wiki(s) and potentially ignore something really interesting or important.
I really want something setup for our use here @Bundy-Associates also. I keep looking at different option, but cannot find something with everything I want.
I have finally settled on using either a wiki or a NodeBB forum.
Using NodeBB is easily a workable answer for a smaller ITSP like us. Custom permissions per category are easy. Posts can be moved to a new topic if collaboration with a person who should not have general access is required, etc.
It handles all screen formats and has great media capabilities (obviously do not use the imgur plugin for pictures) as well as allowing file uploads.
Tags per topic are enough (unlike needing tags on posts for here) because there will rarely be a conversation running off any of the threads that are not strictly on topic.
We kicked around using NodeBB as well, and who knows, it might win in the end.
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@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
The OneNote app itself is free... So it's just a matter of connecting the free app to the Business version of O365's SharePoint.
Free and not available on all OSes. So that's useless in many cases. You just added whole new costs to get the "free" piece.
You mean there's no app for Linux... That the only one where there is no fat client. And I would guess you could use the web version there.
But the web version is $16/mo.
?
Are you just dense? This has been answered already.
Yep I'm dense, I just showed that I can do what he mentioned with the $5/m/u account.. don't need to pay $16... unless you need other E level things.
Can you mix and match accounts? I thought that you had to be one or the other, not a blend of the two.
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@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
The OneNote app itself is free... So it's just a matter of connecting the free app to the Business version of O365's SharePoint.
Free and not available on all OSes. So that's useless in many cases. You just added whole new costs to get the "free" piece.
You mean there's no app for Linux... That the only one where there is no fat client. And I would guess you could use the web version there.
But the web version is $16/mo.
?
Are you just dense? This has been answered already.
Yep I'm dense, I just showed that I can do what he mentioned with the $5/m/u account.. don't need to pay $16... unless you need other E level things.
Can you mix and match accounts? I thought that you had to be one or the other, not a blend of the two.
I don't know if you can mix business class an enterprise-level class I know that you can mix different types of Enterprise together and you can mix different kinds of business together but I don't know if you can make the cross between the two. Even so the $8 account on the Enterprise should be able to do exactly what I'm saying I can do with my $5 account. -
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
The OneNote app itself is free... So it's just a matter of connecting the free app to the Business version of O365's SharePoint.
Free and not available on all OSes. So that's useless in many cases. You just added whole new costs to get the "free" piece.
You mean there's no app for Linux... That the only one where there is no fat client. And I would guess you could use the web version there.
But the web version is $16/mo.
?
Are you just dense? This has been answered already.
Yep I'm dense, I just showed that I can do what he mentioned with the $5/m/u account.. don't need to pay $16... unless you need other E level things.
Can you mix and match accounts? I thought that you had to be one or the other, not a blend of the two.
I don't know if you can mix business class an enterprise-level class I know that you can mix different types of Enterprise together and you can mix different kinds of business together but I don't know if you can make the cross between the two. Even so the $8 account on the Enterprise should be able to do exactly what I'm saying I can do with my $5 account.The $8 E1 doesn't do it, no OneNote there. It's $20 for the only E level that has both SharePoint and OneNote. OneNote online is not free like you are thinking.
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@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
The OneNote app itself is free... So it's just a matter of connecting the free app to the Business version of O365's SharePoint.
Free and not available on all OSes. So that's useless in many cases. You just added whole new costs to get the "free" piece.
You mean there's no app for Linux... That the only one where there is no fat client. And I would guess you could use the web version there.
But the web version is $16/mo.
?
Are you just dense? This has been answered already.
Yep I'm dense, I just showed that I can do what he mentioned with the $5/m/u account.. don't need to pay $16... unless you need other E level things.
Can you mix and match accounts? I thought that you had to be one or the other, not a blend of the two.
I don't know if you can mix business class an enterprise-level class I know that you can mix different types of Enterprise together and you can mix different kinds of business together but I don't know if you can make the cross between the two. Even so the $8 account on the Enterprise should be able to do exactly what I'm saying I can do with my $5 account.The $8 E1 doesn't do it, no OneNote there. It's $20 for the only E level that has both SharePoint and OneNote. OneNote online is not free like you are thinking.
I never thought OneNote online was free. Though as an end around, could a single person, say Danielle, make a ON file and share it with everyone in an E level account and they gain access, assuming you needed what the $8/m/u account provided over what the Business level includes.
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@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
The OneNote app itself is free... So it's just a matter of connecting the free app to the Business version of O365's SharePoint.
Free and not available on all OSes. So that's useless in many cases. You just added whole new costs to get the "free" piece.
You mean there's no app for Linux... That the only one where there is no fat client. And I would guess you could use the web version there.
But the web version is $16/mo.
?
Are you just dense? This has been answered already.
Yep I'm dense, I just showed that I can do what he mentioned with the $5/m/u account.. don't need to pay $16... unless you need other E level things.
Can you mix and match accounts? I thought that you had to be one or the other, not a blend of the two.
I don't know if you can mix business class an enterprise-level class I know that you can mix different types of Enterprise together and you can mix different kinds of business together but I don't know if you can make the cross between the two. Even so the $8 account on the Enterprise should be able to do exactly what I'm saying I can do with my $5 account.The $8 E1 doesn't do it, no OneNote there. It's $20 for the only E level that has both SharePoint and OneNote. OneNote online is not free like you are thinking.
I never thought OneNote online was free. Though as an end around, could a single person, say Danielle, make a ON file and share it with everyone in an E level account and they gain access, assuming you needed what the $8/m/u account provided over what the Business level includes.
But online is needed for the use case. And creating the file isn't the issue, you need the E3 account to access it. If you don't have that and/or are on Linux, it just fails.
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@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
The OneNote app itself is free... So it's just a matter of connecting the free app to the Business version of O365's SharePoint.
Free and not available on all OSes. So that's useless in many cases. You just added whole new costs to get the "free" piece.
You mean there's no app for Linux... That the only one where there is no fat client. And I would guess you could use the web version there.
But the web version is $16/mo.
?
Are you just dense? This has been answered already.
Yep I'm dense, I just showed that I can do what he mentioned with the $5/m/u account.. don't need to pay $16... unless you need other E level things.
Can you mix and match accounts? I thought that you had to be one or the other, not a blend of the two.
I don't know if you can mix business class an enterprise-level class I know that you can mix different types of Enterprise together and you can mix different kinds of business together but I don't know if you can make the cross between the two. Even so the $8 account on the Enterprise should be able to do exactly what I'm saying I can do with my $5 account.The $8 E1 doesn't do it, no OneNote there. It's $20 for the only E level that has both SharePoint and OneNote. OneNote online is not free like you are thinking.
I never thought OneNote online was free. Though as an end around, could a single person, say Danielle, make a ON file and share it with everyone in an E level account and they gain access, assuming you needed what the $8/m/u account provided over what the Business level includes.
But online is needed for the use case. And creating the file isn't the issue, you need the E3 account to access it. If you don't have that and/or are on Linux, it just fails.
Why is an E3 account needed? oh.. only because you, as an MSP, are required to use E level accounts.. OK.. well, you're in a pickle then.
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@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:
The OneNote app itself is free... So it's just a matter of connecting the free app to the Business version of O365's SharePoint.
Free and not available on all OSes. So that's useless in many cases. You just added whole new costs to get the "free" piece.
You mean there's no app for Linux... That the only one where there is no fat client. And I would guess you could use the web version there.
But the web version is $16/mo.
?
Are you just dense? This has been answered already.
Yep I'm dense, I just showed that I can do what he mentioned with the $5/m/u account.. don't need to pay $16... unless you need other E level things.
Can you mix and match accounts? I thought that you had to be one or the other, not a blend of the two.
I don't know if you can mix business class an enterprise-level class I know that you can mix different types of Enterprise together and you can mix different kinds of business together but I don't know if you can make the cross between the two. Even so the $8 account on the Enterprise should be able to do exactly what I'm saying I can do with my $5 account.The $8 E1 doesn't do it, no OneNote there. It's $20 for the only E level that has both SharePoint and OneNote. OneNote online is not free like you are thinking.
I never thought OneNote online was free. Though as an end around, could a single person, say Danielle, make a ON file and share it with everyone in an E level account and they gain access, assuming you needed what the $8/m/u account provided over what the Business level includes.
But online is needed for the use case. And creating the file isn't the issue, you need the E3 account to access it. If you don't have that and/or are on Linux, it just fails.
Why is an E3 account needed? oh.. only because you, as an MSP, are required to use E level accounts.. OK.. well, you're in a pickle then.
Yes, combination of needing E accounts because of partnership and need E3 accounts for customer support and testing.
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We're building a product specifically to tackle this. It's going live Spring 2017 hopefully
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Crap, JIRA Service Desk has gone way up in price
https://www.atlassian.com/software/jira/service-desk/pricing?tab=self-hosted
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@Breffni-Potter said in Ideas for ITSP and MSP Internal and Customer Documentation:
We're building a product specifically to tackle this. It's going live Spring 2017 hopefully
Any early details to share?
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@aaronstuder said in Ideas for ITSP and MSP Internal and Customer Documentation:
Crap, JIRA Service Desk has gone way up in price
https://www.atlassian.com/software/jira/service-desk/pricing?tab=self-hosted
It's not a cheap product. Good, but not cheap.
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@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@Breffni-Potter said in Ideas for ITSP and MSP Internal and Customer Documentation:
We're building a product specifically to tackle this. It's going live Spring 2017 hopefully
Any early details to share?
@Breffni-Potter seriously. share some details. I really need to get something online, even if in alpha/beta if it is good.
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@scottalanmiller what about spreadsheet replacement.
Simple spreadsheets abound for tracking basic list info. What would be a good solution for that?
NodeBB can do tables (standard markdown functions)
So do wiki systems.any other choice/option for tracking lists?
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@JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller what about spreadsheet replacement.
Simple spreadsheets abound for tracking basic list info. What would be a good solution for that?
NodeBB can do tables (standard markdown functions)
So do wiki systems.any other choice/option for tracking lists?
We are discussing LibreCalc files on NextCloud. Which will work but I don't like it. Tables in DokuWiki is my preferred approach, but it isn't drag and drop which sucks.
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@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller what about spreadsheet replacement.
Simple spreadsheets abound for tracking basic list info. What would be a good solution for that?
NodeBB can do tables (standard markdown functions)
So do wiki systems.any other choice/option for tracking lists?
We are discussing LibreCalc files on NextCloud. Which will work but I don't like it. Tables in DokuWiki is my preferred approach, but it isn't drag and drop which sucks.
Have you not gotten Collabora running with NextCloud? I haven't taken time out to trouble shoot everything, but it's basically LibreOffice Online integration with NextCloud from my understanding of it.
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@travisdh1 said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller what about spreadsheet replacement.
Simple spreadsheets abound for tracking basic list info. What would be a good solution for that?
NodeBB can do tables (standard markdown functions)
So do wiki systems.any other choice/option for tracking lists?
We are discussing LibreCalc files on NextCloud. Which will work but I don't like it. Tables in DokuWiki is my preferred approach, but it isn't drag and drop which sucks.
Have you not gotten Collabora running with NextCloud? I haven't taken time out to trouble shoot everything, but it's basically LibreOffice Online integration with NextCloud from my understanding of it.
Not yet, but that would be expected. I still don't like the heavy editing and multiple file approach.
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@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@travisdh1 said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@JaredBusch said in Ideas for ITSP and MSP Internal and Customer Documentation:
@scottalanmiller what about spreadsheet replacement.
Simple spreadsheets abound for tracking basic list info. What would be a good solution for that?
NodeBB can do tables (standard markdown functions)
So do wiki systems.any other choice/option for tracking lists?
We are discussing LibreCalc files on NextCloud. Which will work but I don't like it. Tables in DokuWiki is my preferred approach, but it isn't drag and drop which sucks.
Have you not gotten Collabora running with NextCloud? I haven't taken time out to trouble shoot everything, but it's basically LibreOffice Online integration with NextCloud from my understanding of it.
Not yet, but that would be expected. I still don't like the heavy editing and multiple file approach.
DocuWiki has a CSV plugin.
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@JaredBusch that was on my list to look into, that's pretty cool. Any stumbling on a plug in that would let you copy / paste from something like a Word doc?
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@scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:
@JaredBusch that was on my list to look into, that's pretty cool. Any stumbling on a plug in that would let you copy / paste from something like a Word doc?
I assume and you want this to keep the formatting? Did not look.
I happen to know another package that can do it, but I have no idea how to aquire it.
This wiki: http://wiki.eqemulator.org/i?M=Wiki
Has complete copy/paste and it all just works setup. Unfortunately it is a custom designed piece of software. The author wrote it as part of a larger tool for internal use at his company.https://www.linkedin.com/in/chris-miles-a9874b60
Edit: just went in to edit a page and I copy/pasted from a word doc with images and the images did not come in, but the outline did.
