Surface Pro 3: Boot from USB
-
@Dashrender said in Surface Pro 3: Boot from USB:
@scottalanmiller said in Surface Pro 3: Boot from USB:
@Dashrender said in Surface Pro 3: Boot from USB:
@scottalanmiller said in Surface Pro 3: Boot from USB:
@Dashrender said in Surface Pro 3: Boot from USB:
has anyone called MS yet? It's an MS product - I would hope you could get some sort of support like calling Dell on Dell equipment.
Um.... what? Call MS for Support? That's not something that MS does.
This is hardware - I'm assuming it comes with at least a one year warranty. You're going to tell me that the Surface Pro line has worse support than crappy ol' Asus junk?
I can't believe that you find that surprising. You expect MS to provide support better than Asus? Asus is high quality stuff, MS is famous for being a "no support that you don't pay extra for" company and their Surface line is famous for being total consumer crap. I'm not saying that MS doesn't offer support, I'm saying that I can't think of any device less likely to get support than an MS one.
I'm glad you've had good experiences with ASUS, I haven't. I had one of their UX ultrabooks. At 12 months it stopped powering on, warranty was days over the 1 year.. now I had a turd for a device and no offer of assistance to fix it. Online searches showed this to be a known issue.
Asus makes the bulk of commercial machines.
-
@Dashrender said in Surface Pro 3: Boot from USB:
@scottalanmiller said in Surface Pro 3: Boot from USB:
@Dashrender said in Surface Pro 3: Boot from USB:
This is hardware
I'm unclear of the implication. Isn't the majority of Surface issues in software?
The issue the OP is having isn't software though, it's hardware - they can't get it to boot from a USB stick.
How do you know that that is hardware?
-
@scottalanmiller said in Surface Pro 3: Boot from USB:
@Dashrender said in Surface Pro 3: Boot from USB:
@scottalanmiller said in Surface Pro 3: Boot from USB:
@Dashrender said in Surface Pro 3: Boot from USB:
This is hardware
I'm unclear of the implication. Isn't the majority of Surface issues in software?
The issue the OP is having isn't software though, it's hardware - they can't get it to boot from a USB stick.
How do you know that that is hardware?
LOL - really? well of course it's software, there is software in the hardware that's not working right - i.e. you press the volume down button while booting - you're suppose to get the option to boot to USB, but it just skips it.. OK that's software.
In any case, that's something the hardware manufacturer should be willing to help you resolve.
Now I'm the one wondering if I'm talking another language. Sure I know that you think MS doesn't/hasn't/won't/can't/whatever word you want to use, provide support to end users - but this is a piece of hardware no different from a Dell Laptop. I would expect, no I DO expect some form of support for this hardware akin to what Dell provides (even at the lowest level, non elite) from MS on this hardware.
-
@Dashrender said in Surface Pro 3: Boot from USB:
@scottalanmiller said in Surface Pro 3: Boot from USB:
@Dashrender said in Surface Pro 3: Boot from USB:
@scottalanmiller said in Surface Pro 3: Boot from USB:
@Dashrender said in Surface Pro 3: Boot from USB:
This is hardware
I'm unclear of the implication. Isn't the majority of Surface issues in software?
The issue the OP is having isn't software though, it's hardware - they can't get it to boot from a USB stick.
How do you know that that is hardware?
LOL - really? well of course it's software, there is software in the hardware that's not working right - i.e. you press the volume down button while booting - you're suppose to get the option to boot to USB, but it just skips it.. OK that's software.
In any case, that's something the hardware manufacturer should be willing to help you resolve.
How is that different than when there is a software issue and you have to support it yourself? I don't see how hardware is magic here. Why would MS support a software issue when you buy hardware and not when you buy software?
-
@Dashrender said in Surface Pro 3: Boot from USB:
Now I'm the one wondering if I'm talking another language. Sure I know that you think MS doesn't/hasn't/won't/can't/whatever word you want to use, provide support to end users - but this is a piece of hardware no different from a Dell Laptop.
Except it is different. It's from MS not from Dell. I don't see how this being a laptop makes it a special case to you and comparing it to a Dell laptop, when the key difference is the vendor in question, seems to highlight my concern rather than make the case as to why I should not have it.
-
@Dashrender said in Surface Pro 3: Boot from USB:
I would expect, no I DO expect some form of support for this hardware akin to what Dell provides (even at the lowest level, non elite) from MS on this hardware.
Why? You've provided no reason for this. You expect something in one case that you not to exist in the most closely related case.
-
@Dashrender said in Surface Pro 3: Boot from USB:
@scottalanmiller said in Surface Pro 3: Boot from USB:
@Dashrender said in Surface Pro 3: Boot from USB:
This is hardware
I'm unclear of the implication. Isn't the majority of Surface issues in software?
The issue the OP is having isn't software though, it's hardware - they can't get it to boot from a USB stick.
It is just over a year old no support on it any longer
-
@scottalanmiller said in Surface Pro 3: Boot from USB:
@Dashrender said in Surface Pro 3: Boot from USB:
@scottalanmiller said in Surface Pro 3: Boot from USB:
@Dashrender said in Surface Pro 3: Boot from USB:
@scottalanmiller said in Surface Pro 3: Boot from USB:
@Dashrender said in Surface Pro 3: Boot from USB:
This is hardware
I'm unclear of the implication. Isn't the majority of Surface issues in software?
The issue the OP is having isn't software though, it's hardware - they can't get it to boot from a USB stick.
How do you know that that is hardware?
LOL - really? well of course it's software, there is software in the hardware that's not working right - i.e. you press the volume down button while booting - you're suppose to get the option to boot to USB, but it just skips it.. OK that's software.
In any case, that's something the hardware manufacturer should be willing to help you resolve.
How is that different than when there is a software issue and you have to support it yourself? I don't see how hardware is magic here. Why would MS support a software issue when you buy hardware and not when you buy software?
If my dell laptop won't boot from a USB stick - I'm calling dell and they will help me troubleshoot why their hardware won't boot from my USB stick (on the assumption that the USB stick will boot in other devices).
-
@Dashrender said in Surface Pro 3: Boot from USB:
@scottalanmiller said in Surface Pro 3: Boot from USB:
@Dashrender said in Surface Pro 3: Boot from USB:
@scottalanmiller said in Surface Pro 3: Boot from USB:
@Dashrender said in Surface Pro 3: Boot from USB:
@scottalanmiller said in Surface Pro 3: Boot from USB:
@Dashrender said in Surface Pro 3: Boot from USB:
This is hardware
I'm unclear of the implication. Isn't the majority of Surface issues in software?
The issue the OP is having isn't software though, it's hardware - they can't get it to boot from a USB stick.
How do you know that that is hardware?
LOL - really? well of course it's software, there is software in the hardware that's not working right - i.e. you press the volume down button while booting - you're suppose to get the option to boot to USB, but it just skips it.. OK that's software.
In any case, that's something the hardware manufacturer should be willing to help you resolve.
How is that different than when there is a software issue and you have to support it yourself? I don't see how hardware is magic here. Why would MS support a software issue when you buy hardware and not when you buy software?
If my dell laptop won't boot from a USB stick - I'm calling dell and they will help me troubleshoot why their hardware won't boot from my USB stick (on the assumption that the USB stick will boot in other devices).
Right, Dell provides that kind of support for their products. That's my point. The different is Dell does that, MS normally does not. This is an MS device, not a Dell one.
-
@scottalanmiller said in Surface Pro 3: Boot from USB:
@Dashrender said in Surface Pro 3: Boot from USB:
@scottalanmiller said in Surface Pro 3: Boot from USB:
@Dashrender said in Surface Pro 3: Boot from USB:
@scottalanmiller said in Surface Pro 3: Boot from USB:
@Dashrender said in Surface Pro 3: Boot from USB:
@scottalanmiller said in Surface Pro 3: Boot from USB:
@Dashrender said in Surface Pro 3: Boot from USB:
This is hardware
I'm unclear of the implication. Isn't the majority of Surface issues in software?
The issue the OP is having isn't software though, it's hardware - they can't get it to boot from a USB stick.
How do you know that that is hardware?
LOL - really? well of course it's software, there is software in the hardware that's not working right - i.e. you press the volume down button while booting - you're suppose to get the option to boot to USB, but it just skips it.. OK that's software.
In any case, that's something the hardware manufacturer should be willing to help you resolve.
How is that different than when there is a software issue and you have to support it yourself? I don't see how hardware is magic here. Why would MS support a software issue when you buy hardware and not when you buy software?
If my dell laptop won't boot from a USB stick - I'm calling dell and they will help me troubleshoot why their hardware won't boot from my USB stick (on the assumption that the USB stick will boot in other devices).
Right, Dell provides that kind of support for their products. That's my point. The different is Dell does that, MS normally does not. This is an MS device, not a Dell one.
MS offers hardware support. Expensive but they offer it.
-
@Minion-Queen said in Surface Pro 3: Boot from USB:
@scottalanmiller said in Surface Pro 3: Boot from USB:
@Dashrender said in Surface Pro 3: Boot from USB:
@scottalanmiller said in Surface Pro 3: Boot from USB:
@Dashrender said in Surface Pro 3: Boot from USB:
@scottalanmiller said in Surface Pro 3: Boot from USB:
@Dashrender said in Surface Pro 3: Boot from USB:
@scottalanmiller said in Surface Pro 3: Boot from USB:
@Dashrender said in Surface Pro 3: Boot from USB:
This is hardware
I'm unclear of the implication. Isn't the majority of Surface issues in software?
The issue the OP is having isn't software though, it's hardware - they can't get it to boot from a USB stick.
How do you know that that is hardware?
LOL - really? well of course it's software, there is software in the hardware that's not working right - i.e. you press the volume down button while booting - you're suppose to get the option to boot to USB, but it just skips it.. OK that's software.
In any case, that's something the hardware manufacturer should be willing to help you resolve.
How is that different than when there is a software issue and you have to support it yourself? I don't see how hardware is magic here. Why would MS support a software issue when you buy hardware and not when you buy software?
If my dell laptop won't boot from a USB stick - I'm calling dell and they will help me troubleshoot why their hardware won't boot from my USB stick (on the assumption that the USB stick will boot in other devices).
Right, Dell provides that kind of support for their products. That's my point. The different is Dell does that, MS normally does not. This is an MS device, not a Dell one.
MS offers hardware support. Expensive but they offer it.
That's my assumption, that unlike Dell, they make you pay for support above and beyond and... often can't fix things even when you buy support. Dell includes support. But it is a Dell vs. MS mentality, nothing to do with hardware or software.
-
@scottalanmiller said in Surface Pro 3: Boot from USB:
@Dashrender said in Surface Pro 3: Boot from USB:
@scottalanmiller said in Surface Pro 3: Boot from USB:
@Dashrender said in Surface Pro 3: Boot from USB:
@scottalanmiller said in Surface Pro 3: Boot from USB:
@Dashrender said in Surface Pro 3: Boot from USB:
@scottalanmiller said in Surface Pro 3: Boot from USB:
@Dashrender said in Surface Pro 3: Boot from USB:
This is hardware
I'm unclear of the implication. Isn't the majority of Surface issues in software?
The issue the OP is having isn't software though, it's hardware - they can't get it to boot from a USB stick.
How do you know that that is hardware?
LOL - really? well of course it's software, there is software in the hardware that's not working right - i.e. you press the volume down button while booting - you're suppose to get the option to boot to USB, but it just skips it.. OK that's software.
In any case, that's something the hardware manufacturer should be willing to help you resolve.
How is that different than when there is a software issue and you have to support it yourself? I don't see how hardware is magic here. Why would MS support a software issue when you buy hardware and not when you buy software?
If my dell laptop won't boot from a USB stick - I'm calling dell and they will help me troubleshoot why their hardware won't boot from my USB stick (on the assumption that the USB stick will boot in other devices).
Right, Dell provides that kind of support for their products. That's my point. The different is Dell does that, MS normally does not. This is an MS device, not a Dell one.
What do you mean normally? Microsoft doesn't normally SELL hardware, so there is no norm to compare here.
I bought a MS band - the band ripped. I contacted support and sent in my old band and they replaced it. Under warranty.
I would expect NOTHING less here with this laptop... now.. if it's out of warranty, of course, like ASUS did to me.. MS can tell you to go pound sand - oh what do you know.. that's exactly what MQ just told me they told her. So in this case MS is acting just like almost every other hardware manufacturer out there.
-
@Dashrender said in Surface Pro 3: Boot from USB:
What do you mean normally? Microsoft doesn't normally SELL hardware, so there is no norm to compare here.
They normally sell products and don't bundle support. I keep asking... why do you keep mentioning hardware as if it is a factor?
-
@Dashrender said in Surface Pro 3: Boot from USB:
I would expect NOTHING less here with this laptop...
I buy Windows and get no support. I took support NOTHING more here with this MS product.
-
@scottalanmiller said in Surface Pro 3: Boot from USB:
@Dashrender said in Surface Pro 3: Boot from USB:
What do you mean normally? Microsoft doesn't normally SELL hardware, so there is no norm to compare here.
They normally sell products and don't bundle support. I keep asking... why do you keep mentioning hardware as if it is a factor?
Well, I guess because I'm an @$$hole and assume that hardware generally comes with at least 1 year of support.
-
@scottalanmiller said in Surface Pro 3: Boot from USB:
@Dashrender said in Surface Pro 3: Boot from USB:
I would expect NOTHING less here with this laptop...
I buy Windows and get no support. I took support NOTHING more here with this MS product.
As you said, MS has never, that I know of provided free support with their software - actually, I know that's not true. Windows FPP licenses actually came with 2 support calls back in the day (maybe still do). this was a major differentiator in OEM licenses versus full box product. With OEM, the vendor was required by contact to provide those support calls to the end user.
Why do you assume since MS generally offers no included support on software, that this would apply to hardware?
-
@Dashrender said in Surface Pro 3: Boot from USB:
@scottalanmiller said in Surface Pro 3: Boot from USB:
@Dashrender said in Surface Pro 3: Boot from USB:
What do you mean normally? Microsoft doesn't normally SELL hardware, so there is no norm to compare here.
They normally sell products and don't bundle support. I keep asking... why do you keep mentioning hardware as if it is a factor?
Well, I guess because I'm an @$$hole and assume that hardware generally comes with at least 1 year of support.
I didn't say that it didn't. What I said was the fact that it is hardware has nothing to do with it. The inclusion of support for hardware by MS is no different than anything else. Every vendor but MS provides software support when you buy their software. Every vendor provides hardware support. Does MS? Maybe. They say that they do in the screen shot. Has anyone tried to use it? how well do they support all of these Surfaces that are a little younger and not working?
-
@Dashrender said in Surface Pro 3: Boot from USB:
Why do you assume since MS generally offers no included support on software, that this would apply to hardware?
I didn't, I assumed that there was no reason to expect otherwise. The SOLE differentiating factor on which to base a guess is the fact that this is MS who makes a business out of selling products without support. No other vendor, hardware or software, does this on any scale. That it is hardware or software tells us nothing, that it is MS tells us more than anything else.
-
@Minion-Queen You should mail it to me haha. I'd love to figure out what the issue is
-
I would but it's a customer machine so off to MS to get fixed it goes.
