Surface Pro 4 - Login Issue

scottalanmiller

@aaronstuder said in Surface Pro 4 - Login Issue:

@Kelly No, the user has logged in before. No roaming profiles.

Oh, this isn't the first login, it stopped working after the first login?

Alex Sage

gjacobse

have you done a 'reset' From what I remember the Surface doesn't 'shutdown'. you don't want to do a hard reset,.. just a nominal reset.

https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/windows-stops-responding?os=windows-10&=undefined

Kelly

And the SP4 has all the patches and firmware updates installed? They're a bit broken out of the box.

Alex Sage

@scottalanmiller said in Surface Pro 4 - Login Issue:

So images but tested. Any chance that the US build is not identical and needs a different driver?

Highly Unlikely. We deploy 2 others at the same time that are fine.

Alex Sage

@Kelly Correct, we do all available updates before deploying.

scottalanmiller

@aaronstuder said in Surface Pro 4 - Login Issue:

@scottalanmiller Correct.

What about reimaging?

Kelly

Crashing right after login is usually a profile or GP issue. Have you tried nuking his local profile, or checking your RSOP on the machine?

Alex Sage

@scottalanmiller The surface is 2 hours away

scottalanmiller

@aaronstuder said in Surface Pro 4 - Login Issue:

@scottalanmiller The surface is 2 hours away

At least it isn't in Germany.

Alex Sage

@Kelly How? I have no connection to the device, until the user connects to the VPN, and the VPN can not be used, because the user can't login....

scottalanmiller

@aaronstuder said in Surface Pro 4 - Login Issue:

@Kelly How? I have no connection to the device, until the user connects to the VPN, and the VPN can not be used, because the user can't login....

Good reason to push for pre-login VPNs. I prefer them nearly always. ZeroTier, Pertino, OpenVPN... You don't want VPNs tied to AD or you lack LAN-like functionality.

Kelly

@aaronstuder said in Surface Pro 4 - Login Issue:

@Kelly How? I have no connection to the device, until the user connects to the VPN, and the VPN can not be used, because the user can't login....

Well, you have a few options then. Go there, get the SP to you, or replace it with a known good one.

zuphzuph

I lost power during the initial setup of an SP4. Had a rouge login, glad I had to reload enterprise on it anyways...

bbigford

@aaronstuder said in Surface Pro 4 - Login Issue:

@scottalanmiller The surface is 2 hours away

All the ones that I need in front of me, I just have them mail it to me. If it's an emergency, they can overnight it. Not explaining stuff over the phone to a non-technical person. If you try to describe to a sales person how to image a computer, forget it. lol