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    Comodo ONE Service Desk

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    comodo comodo one helpdesk
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    • Minion QueenM
      Minion Queen Banned
      last edited by

      Dash Board Screen Shots:
      0_1469120730724_comodo dash.PNG

      0_1469120776090_dash2.PNG

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      • coliverC
        coliver
        last edited by

        So how does the testing work? Are you putting tickets into both places and seeing how it goes?

        Minion QueenM 1 Reply Last reply Reply Quote 0
        • Minion QueenM
          Minion Queen Banned
          last edited by

          0_1469120943193_c1hd.PNG

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          • Minion QueenM
            Minion Queen Banned @coliver
            last edited by

            @coliver said in Comodo ONE Service Desk:

            So how does the testing work? Are you putting tickets into both places and seeing how it goes?

            Creating a series of test tickets and seeing how notifications work to the users and to us internally. Seems to be working well so far (other than my clutter folder keeps catching them all)

            DustinB3403D gjacobseG 2 Replies Last reply Reply Quote 1
            • gjacobseG
              gjacobse @Minion Queen
              last edited by

              @Minion-Queen said in Comodo ONE Service Desk:

              @coliver said in Comodo ONE Service Desk:

              So how does the testing work? Are you putting tickets into both places and seeing how it goes?

              Creating a series of test tickets and seeing how notifications work to the users and to us internally. Seems to be working well so far (other than my clutter folder keeps catching them all)

              Maybe the security level, but I see no current tickets, active or inactive.

              1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller
                last edited by

                Oh man that is one old fashioned looking ticket interface. I get the impression that there is no AJAX or single page functionality. Everything is going to require a new page to look at a ticket or whatever 😞

                Minion QueenM 1 Reply Last reply Reply Quote 0
                • DustinB3403D
                  DustinB3403
                  last edited by

                  Out of curiosity what is prompting the investigation into Comodo ONE?

                  Minion QueenM 1 Reply Last reply Reply Quote 1
                  • Minion QueenM
                    Minion Queen Banned @scottalanmiller
                    last edited by

                    @scottalanmiller said in Comodo ONE Service Desk:

                    Oh man that is one old fashioned looking ticket interface. I get the impression that there is no AJAX or single page functionality. Everything is going to require a new page to look at a ticket or whatever 😞

                    Yes it is... which is what I consider issue #1. 0_1469122736760_ticket 1.PNG

                    0_1469122758876_ticket 2.PNG

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                    • Minion QueenM
                      Minion Queen Banned @DustinB3403
                      last edited by

                      @DustinB3403 said in Comodo ONE Service Desk:

                      Out of curiosity what is prompting the investigation into Comodo ONE?

                      Afraid to stick with our current system as it has many flaws.

                      DustinB3403D 1 Reply Last reply Reply Quote 0
                      • IRJI
                        IRJ
                        last edited by

                        It's hard to test a ticketing system unless it is really in use. We have so many aspects in our ticketing system setup that it would be difficult to migrate even if they were some valid reasons to do so.

                        With all the automated tasks and tickets we run, and all the tweaks we have in our system it would be hard to test every single feature we have implemented.

                        Minion QueenM scottalanmillerS 2 Replies Last reply Reply Quote 0
                        • DustinB3403D
                          DustinB3403 @Minion Queen
                          last edited by

                          @Minion-Queen said in Comodo ONE Service Desk:

                          @DustinB3403 said in Comodo ONE Service Desk:

                          Out of curiosity what is prompting the investigation into Comodo ONE?

                          Afraid to stick with our current system as it has many flaws.

                          Another option you might consider might be osTicket, or ZenDesk, or FreshDesk.

                          Minion QueenM 1 Reply Last reply Reply Quote 0
                          • Minion QueenM
                            Minion Queen Banned @IRJ
                            last edited by

                            @IRJ said in Comodo ONE Service Desk:

                            It's hard to test a ticketing system unless it is really in use. We have so many aspects in our ticketing system setup that it would be difficult to migrate even if they were some valid reasons to do so.

                            With all the automated tasks and tickets we run, and all the tweaks we have in our system it would be hard to test every single feature we have implemented.

                            We are using a really basic (almost unusable) hosted system right now, nothing special about it at all. But well because it is so simple we can't really do a whole lot and need to.

                            Testing for us is pretty easy since we have very little to move over 🙂

                            1 Reply Last reply Reply Quote 1
                            • DustinB3403D
                              DustinB3403
                              last edited by

                              This article is from 2015, but still worth taking a look into. The top open source ticketing systems at the time.

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                              • DustinB3403D
                                DustinB3403
                                last edited by

                                OTRS is on that list, I actually played with that for a bit, it was pretty good when I was testing it out (previous job) a while back.

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                                • Minion QueenM
                                  Minion Queen Banned @DustinB3403
                                  last edited by

                                  @DustinB3403 said in Comodo ONE Service Desk:

                                  @Minion-Queen said in Comodo ONE Service Desk:

                                  @DustinB3403 said in Comodo ONE Service Desk:

                                  Out of curiosity what is prompting the investigation into Comodo ONE?

                                  Afraid to stick with our current system as it has many flaws.

                                  Another option you might consider might be osTicket, or ZenDesk, or FreshDesk.

                                  We are really going through all the free options first. Because we have looked at the really high end system and nothing outside of building our own will do all we need it to. So we are just looking for simple helpdesk that actually is stable and works.

                                  1 Reply Last reply Reply Quote 1
                                  • coliverC
                                    coliver
                                    last edited by

                                    Zoho also has an option that looks like it is pretty good. Although at $12/month/agent not sure if it is competitive.

                                    JaredBuschJ 1 Reply Last reply Reply Quote 0
                                    • Reid CooperR
                                      Reid Cooper
                                      last edited by

                                      The Comodo One offering has RMM functionality too, right, not just helpdesk? How does that look, what all does it do?

                                      dafyreD 1 Reply Last reply Reply Quote 0
                                      • dafyreD
                                        dafyre @Reid Cooper
                                        last edited by

                                        @Reid-Cooper said in Comodo ONE Service Desk:

                                        The Comodo One offering has RMM functionality too, right, not just helpdesk? How does that look, what all does it do?

                                        The RMM stuff gives us some remote control options, similar to ScreenConnect and such. I actually have it set up on my home computer at the moment for playing around with.

                                        1 Reply Last reply Reply Quote 1
                                        • scottalanmillerS
                                          scottalanmiller @IRJ
                                          last edited by

                                          @IRJ said in Comodo ONE Service Desk:

                                          It's hard to test a ticketing system unless it is really in use. We have so many aspects in our ticketing system setup that it would be difficult to migrate even if they were some valid reasons to do so.

                                          With all the automated tasks and tickets we run, and all the tweaks we have in our system it would be hard to test every single feature we have implemented.

                                          Well, you can often tell when something is going to really suck before you start using it, though.

                                          1 Reply Last reply Reply Quote 1
                                          • JaredBuschJ
                                            JaredBusch @coliver
                                            last edited by JaredBusch

                                            @coliver said in Comodo ONE Service Desk:

                                            Zoho also has an option that looks like it is pretty good. Although at $12/month/agent not sure if it is competitive.

                                            ManageEngine ServiceDesk (owned by Zoho) is free for the helpdesk only portion for unlimited techs.

                                            It has hosted or self hosted options. and they have device apps for it.

                                            Minion QueenM coliverC 2 Replies Last reply Reply Quote 3
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