Worth-while remote system administration tools - Preferably Open Source
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I have tons of experience with this, as I support all our users in Mexico
Supporting users in a Spanish isn't too bad, however we forced all the users to do everything in English. Is this a option for you?
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@DustinB3403 said in Worth-while remote system administration tools - Preferably Open Source:
So no ideas from anyone here?
You could check out the Comodo One tool... It's not open source, but it is free, and does offer remote control, IIRC... but there's an agent that would need to be installed on the remote machines, I think.
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@wirestyle22 said in Worth-while remote system administration tools - Preferably Open Source:
There is no option to change the language for administrative purposes?
Not unless you have Enterprise, trust me, I checked =P
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@aaronstuder I wish.
Sadly the machines must be in Spanish for business reasons.
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@dafyre said in Worth-while remote system administration tools - Preferably Open Source:
@DustinB3403 said in Worth-while remote system administration tools - Preferably Open Source:
So no ideas from anyone here?
You could check out the Comodo One tool... It's not open source, but it is free, and does offer remote control, IIRC... but there's an agent that would need to be installed on the remote machines, I think.
Comodo? Really? No. Just No.
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@DustinB3403 Bummer. Well just support them in Spanish. It's not too bad. Will they be using custom apps in Spanish as well?
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How is the internet connection? Much of Mexico has shitty internet.
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@aaronstuder said in Worth-while remote system administration tools - Preferably Open Source:
@DustinB3403 Bummer. Well just support them in Spanish. It's not too bad. Will they be using custom apps in Spanish as well?
No no custom apps, but any errors in spanish are a bitch to troubleshoot. (translate.google.com)
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@aaronstuder said in Worth-while remote system administration tools - Preferably Open Source:
How is the internet connection? Much of Mexico has shitty internet.
It's fair, not great but it could be better.
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@DustinB3403 said in Worth-while remote system administration tools - Preferably Open Source:
@aaronstuder said in Worth-while remote system administration tools - Preferably Open Source:
@DustinB3403 Bummer. Well just support them in Spanish. It's not too bad. Will they be using custom apps in Spanish as well?
No no custom apps, but any errors in spanish are a bitch to troubleshoot. (translate.google.com)
Trust me, I know =P
You can do it, but it is a pain in the ass. You start to learn it after time. Not the whole language, but some words
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Well, I don't know if you will like this answer, but the only think I every got to work well in Mexico was ScreenConnect, it's not free, but is affordable. (Assumeing you can find someone that already has a licence) hint I do hint
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How many computers? VNC also works well, but lacks the central management.
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@aaronstuder said in Worth-while remote system administration tools - Preferably Open Source:
@dafyre said in Worth-while remote system administration tools - Preferably Open Source:
@DustinB3403 said in Worth-while remote system administration tools - Preferably Open Source:
So no ideas from anyone here?
You could check out the Comodo One tool... It's not open source, but it is free, and does offer remote control, IIRC... but there's an agent that would need to be installed on the remote machines, I think.
Comodo? Really? No. Just No.
what's wrong with Comodo?
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@aaronstuder said in Worth-while remote system administration tools - Preferably Open Source:
@DustinB3403 said in Worth-while remote system administration tools - Preferably Open Source:
@aaronstuder said in Worth-while remote system administration tools - Preferably Open Source:
@DustinB3403 Bummer. Well just support them in Spanish. It's not too bad. Will they be using custom apps in Spanish as well?
No no custom apps, but any errors in spanish are a bitch to troubleshoot. (translate.google.com)
Trust me, I know =P
You can do it, but it is a pain in the ass. You start to learn it after time. Not the whole language, but some words
I've had to do support in French, that was tough but you get used to it.
My Facebook randomly changed itself to Portuguese the other day and I realized that I could get by, so I switched it to Spanish and that's what I use now.
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@scottalanmiller said:
what's wrong with Comodo?
Everything. Here is just one example: https://bugs.chromium.org/p/project-zero/issues/detail?id=704&redir=1
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Use it as an opportunity to improve your Spanish!
What platforms/operating systems are you needing to maintain? Server/Client mix? I haven't had to deal with remote offices AND a language barrier, but I used to do support for 9 remote offices. We used VNC over a VPN and it worked well. We also did real-time communication over over an Openfire/Spark setup and that kept phone calls to a minimum.
What is the pinch point of this situation that is giving you most grief? Just the language barrier?
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@RamblingBiped said in Worth-while remote system administration tools - Preferably Open Source:
Use it as an opportunity to improve your Spanish!
What platforms/operating systems are you needing to maintain? Server/Client mix? I haven't had to deal with remote offices AND a language barrier, but I used to do support for 9 remote offices. We used VNC over a VPN and it worked well. We also did real-time communication over over an Openfire/Spark setup and that kept phone calls to a minimum.
What is the pinch point of this situation that is giving you most grief? Just the language barrier?
All Windows 7 Pro, spanish.
And a single server 2012 R2 (physical)
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@RamblingBiped said in Worth-while remote system administration tools - Preferably Open Source:
Use it as an opportunity to improve your Spanish!
What platforms/operating systems are you needing to maintain? Server/Client mix? I haven't had to deal with remote offices AND a language barrier, but I used to do support for 9 remote offices. We used VNC over a VPN and it worked well. We also did real-time communication over over an Openfire/Spark setup and that kept phone calls to a minimum.
What is the pinch point of this situation that is giving you most grief? Just the language barrier?
Language barrier is one of the worst, I should ask for some training..
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Maybe you can do a privately hosted slack server (I can't remember the open source clones at the moment) and encourage bi-lingual employees to use it in an effort to assist in communication there during troubleshooting.
